Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,030 Reviews)
Open Ratings Snapshot
Rating breakdown 14,030 reviews
5 Stars
9,601
4 Stars
2,296
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great buds
on December 11, 2024
Posted by: Deb mc
from Ny
Expertise:Intermediate
Verified Purchase:Yes
I am liking these ear buds better than the Pro original model.
The noise canceling feature is great.
I do find it a little awkward getting the buds in the case. So far I can live with it.
I would recommend this to a friend!
Performance
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad buds3 pro don't recommend buying them again
on December 11, 2024
Posted by: Nadim
from Rome, GA
Expertise:Expert
Verified Purchase:Yes
Received them and 2nd day right bud stopped charging I'm not repairing out of my own pocket
No, I would not recommend this to a friend.
Features
5 out of 5
5
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 12, 2024
It's great to hear from you, Nadim. We really appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours when using a fully charged case. Additionally, you can share your audio with those around you by connecting multiple pairs of Buds to a TV or smartphone. This feature allows you to stream audio across even more connected devices, making it perfect for sharing experiences with friends during events like silent discos or movie nights. We hate to see that you've had some challenges trying to charge one of your buds. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. Check out the link attached for troubleshooting options to help resolve this. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you with this if needed. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Buds 3 Pro
on December 11, 2024
Posted by: Consumer
Expertise:Expert
Verified Purchase:Yes
Great sound but fitting design needs improvement...
Performance
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for sharing your honest feedback on the Galaxy Buds3 Pro! We truly appreciate hearing from our customers, as it helps us enhance our products. We're pleased that you enjoy the sound quality of your Buds3 Pro. The Buds3 Pro features Adaptive Noise Control powered by Galaxy AI to automatically filter out unwanted sounds like conversations and traffic noise. You can customize how much background noise you want to block, ensuring you remain aware of your surroundings. If someone speaks to you while you’re listening to music, the Buds will automatically adjust to help you hear them clearly. Additionally, they reduce unnecessary external sounds while ensuring that alarms and sirens remain audible for your safety. We also noted your concerns about the fitting design. The Galaxy Buds3 Pro comes with different-sized ear tips, so it's essential to ensure you have the right size for your ears. They should fit snugly, without any gaps, to avoid sound leaks and ensure optimal audio quality. If you need instructions for changing the tips, please refer to our guide for the Buds3 Pro tips. To achieve the best fit, check the bottom of the earbuds for directional marks ('L' for left and 'R' for right), and insert them accordingly. Angle the earbuds slightly so that the microphone is pointing towards your mouth, and rotate them until they feel comfortable. Lastly, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery
on December 11, 2024
Posted by: Fernando
Verified Purchase:Yes
Problems with battery life and not charging in case.
Response from Samsung USBy R&R Team, December 12, 2024
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Fernando! We always look forward to hearing from our customers and getting your insights. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. You can check the battery status of the earbuds using the battery indicator light on the device. The case can be charged without the earbuds inside; however, when the earbuds are inserted, both will charge simultaneously. The indicator light signals the following: red means the earbuds are charging, green indicates they are fully charged, and flashing red shows that charging is disabled due to an error or abnormal temperature. To conserve battery life, store the earbuds in the charged case when not in use and adjust your notification settings through the Galaxy Wearable app for Android users or the Galaxy Buds app for iOS users. These simple adjustments will help ensure your earbuds last when you need them most. Check out the link attached for options to help troubleshoot what you are experiencing with the buds charging. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists after troubleshooting, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good earbud but not support in IOS
on December 11, 2024
Posted by: KCKC
from usA
Expertise:Expert
Verified Purchase:Yes
No apps support in IOs!! Also, the noise canceling is not good!!!
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for reaching out, KCKC. We appreciate your feedback on the Galaxy Buds3 Pro, especially regarding the touch controls. The Buds3 Pro features customizable controls that allow you to pause, skip tracks, accept calls, and more. You can easily adjust the volume by swiping up or down on the Blade and using pinch control to play or pause music, or to launch your favorite app. We noticed your concerns about the Buds not being supported on iOS devices. Please keep in mind that the Galaxy Buds3 Pro supports only a Bluetooth connection and cannot be connected through the Galaxy Buds iOS app. They are compatible with Bluetooth-enabled iPhone 5 devices and later, running iOS 9.0 or higher, but unfortunately, iPad and iPod Touch devices are not supported. If the Galaxy Buds Pro’s Active noise canceling doesn't work properly, or if high-pitched noise cannot be removed during Active noise canceling operation, check out the guide in the link attached for options to help resolve this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/?srsltid=AfmBOoqSJ_wkDX34smkECeE4q2Vz8bSOJ9EQvW8NCYndECCJ9FLkjGGt
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good but might not be for me
on December 11, 2024
Posted by: Nick F
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
I want to like it more 😀 my issue is that they tend to fell off my ears after some time, which makes me keep refitting them in my ears continuously. There is a chance im doing something wrong, though. That said, I didn't have this problem with my Bose which i traded for these. Otherwise, good noise cancelling, good charge duration, and sound.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 10, 2025
Hi Nick! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're glad to see that you’re enjoying the active noise cancellation and sound quality, especially the 2-way speaker with Ultra High Quality Audio (24bit / 96kHz). Regarding the fit, you might benefit from trying different ear tip sizes. The Buds3 Pro comes with various-sized ear tips to help provide a snug fit. When you have the right size, it eliminates gaps and reduces the chances of them falling out. If you're unsure how to change the tips, we have a helpful guide just for that. Also, for the best positioning, make sure to insert the right earbud (marked with an R) in your right ear and the left (marked with an L) in your left ear. Tweaking the angle can help, too, so try pointing the microphone down towards your mouth. You can also run an earbud fit test in the Galaxy Wearable app to ensure everything is snug if needed. With proper fitting, you should be able to enjoy up to 26 hours of playtime (30 hours with the case) without interruptions! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on December 12, 2024
Posted by: justaguygivingareview
Verified Purchase:Yes
Sound great, fit well, have great noise cancelation, cool Ai stuff
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Hmm
on December 12, 2024
Posted by: Landon
from Phoenix, AZ
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is nice. But touch controls are hard to get used to and easy to accidentally touch. Case doesn't like to charge right away and says there is something like moisture or unknown material preventing the charge. These are brand new.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for your thoughts on the Galaxy Buds3 Pro, Landon. It's great to see that you enjoy the sound quality, as it's crafted to provide an immersive audio experience. Touch controls can take a little time to get used to, but they are designed for convenience, allowing quick access to features at your fingertips. As for the charging case, it’s a good idea to keep the charging contacts clean and ensure they are free from any moisture or debris, as this can affect the charging process. Wiping the contacts gently with a dry cloth and storing the case in a moisture-free environment can help enhance your experience. We truly appreciate your insights, and we're here to help you get the most out of your Galaxy Buds3 Pro! If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 5393-5400 of 14029 results 
<< 1 ... 673 674 675 676 677 ... 1754 >>