Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,028 Reviews)
Open Ratings Snapshot
Rating breakdown 14,028 reviews
5 Stars
9,599
4 Stars
2,296
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Left earbud doesn't charge
on December 11, 2024
Posted by: Musicman42
Expertise:Intermediate
I bought this less than a month ago and the left earbud doesn't charge. Then it'll start working again and go right back to not charging within a day. Subreddit for these earbuds shows that a ton of other have this issue and samsung won't do anything past 14 days. Talk about not backing your product! What a waste of money for one working earbud. Its a shame too because when they worked properly they were the best sounding pair of earbuds I own.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 11, 2024
Hey Musicman42! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We always appreciate hearing from our customers and value your insights. The Buds3 Pro features a long-lasting battery life, allowing you to enjoy hours of music without interruption. With the charging case, the Galaxy Buds3 Pro offers up to 30 hours of listening time. If one or both of your Galaxy earbuds are not charging or turning on, the problem may lie with the earbuds themselves or the charging case. First, check for any debris on the charging contacts, as dust, wax, or other residues can prevent proper charging; it's essential to ensure that the contacts inside the case and on the earbuds are clean. Also, confirm that the earbud tips and/or wingtips are installed correctly, as improper installation can affect how the earbuds fit into the case. Pay attention to the indicator lights as well: the light on the outside of the case shows the status of the case, while the light inside indicates the earbuds' status. A flashing red light may signal an issue. If the external power is cut off, the red light on the outside of the case will flash. If the indicator lights are unresponsive, try disconnecting and reconnecting the charger, and charge the case for at least 10 minutes. Lastly, inspect both the charging case and the earbuds for any signs of damage because damaged earbuds will not charge, though one earbud may continue to function if the other is compromised. If either the case or earbuds show damage, you’ll need to purchase a new pair and consider replacing any damaged USB cable or wall adapter as well. If this persists, please reach out to us at Samsung Support so that we can provide you with additional assistance with this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good purchase.
on December 11, 2024
Posted by: David
from Provo, Utah
Expertise:Intermediate
Verified Purchase:Yes
These ear buds sound really good when they don't fall out.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 10, 2025
Thank you so much for your feedback on the Galaxy Buds3 Pro, David! We're thrilled to hear that you enjoy the sound quality. The earbuds feature 24-bit high-resolution audio and Active Noise Cancellation, which really enhances the listening experience. We understand that comfort is important, and sometimes, finding the right fit can make all the difference. The Galaxy Buds3 Pro comes with multiple ear tip sizes designed to ensure a secure fit, which can help keep them in place during your activities. If you haven’t already, we recommend trying out the different ear tips to find the one that feels best for you. Check out the link attached for additional options to help you get the best fit. Thank you again for sharing your experience! If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Dollar Tree fitment
on December 11, 2024
Posted by: ItDoesntMatter
from Nyc
The fitment of these buds are the same as Dollar Tree ear buds. They hurt and they don't stay in. The sound is okay, not that much better than my FE buds.
Ambient sound not that great, I have to constantly take them off to hear clearly. Noise canceling not that great either, I can still hear plenty of outside noise still with it on. All in all, absolutely not worth the price. I'll stick to my cheap FE buds. I was much happier with them.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for reaching out! We appreciate your feedback on the Galaxy Buds3 Pro, as our goal is to provide the best experience with all our devices. The Galaxy Buds3 Pro is designed with Adaptive Noise Control powered by Galaxy AI, allowing you to tune out unwanted sounds automatically. To ensure optimal audio quality and comfort, it's essential to use the right-sized ear tips, which come in various sizes; please check our guide for instructions on changing them. When inserting the earbuds, align the directional marks, with "R" facing you for the right ear and "L" for the left ear, and adjust them for a snug fit. You can also run an earbud fit test in the Galaxy Wearable app. For effective noise cancellation, it’s important to wear the earbuds properly and ensure that the ear tips are securely attached; if needed, try a larger size for a better fit. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best audio good experience very recommended
on December 11, 2024
Posted by: Christian
from New York
Expertise:Intermediate
Verified Purchase:Yes
Excellent audio good fidelity sound, .
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on December 11, 2024
Posted by: Isac
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
Great,amazing,nice,fantastic, i don't know what else to say
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds.
on December 11, 2024
Posted by: Chris
from Davenport, Fl
Expertise:Intermediate
I bought this a month ago. My first Galaxy buds. I am really enjoying the product. I love leaving the LED light on at night. I hope other buds in the future will have the LED feature.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Charges sometimes
on December 11, 2024
Posted by: Bob H
from New York
Expertise:Expert
Verified Purchase:Yes
Charging issues just like previous version. Takes 40 plus minutes for the blinking red light to go off each time
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, December 12, 2024
We appreciate you taking the time to reach out to us, Bob. Your feedback is crucial as we continue to make changes and improvements. We noticed that you wanted to share your thoughts on the Galaxy Buds3 Pro. One feature worth highlighting is their long-lasting battery life. With the charging case, the Galaxy Buds3 Pro offers up to 30 hours of listening time, allowing you to enjoy your music without interruption. If your Galaxy earbuds are not charging or turning on, it could be the earbuds, the charging case, or the charger. Start by using the included USB cable and a Samsung-approved wall adapter to ensure proper charging. For wireless charging, make sure the case is centered on the charging pad and is free from covers that may interfere. Check that the earbuds are properly seated in the case and that the charging contacts are clean. Inspect the earbud tips for correct installation and check the indicator lights; a flashing red light could indicate a problem. If the case or earbuds are damaged, you’ll need replacements. If this persists after troubleshooting, you may need to contact Samsung at 1-800-SAMSUNG for assistance getting your buds looked at. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage
on December 11, 2024
Posted by: Anonymous
from Centerville, MN
Expertise:Expert
Verified Purchase:Yes
Horrible design, Horrible fit, even with changing the tips, they keep falling out of my ears. Charging always stops due to moisture. Can't get their case off of the buds case. Ear tips are not interchangeable with regular tips. I went back to tge buds 2 pro.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 12, 2024
Thank you for sharing your feedback about the Galaxy Buds 3 Pro. We see that you have some concerns about the fit and design, as well as the charging. Our goal is to ensure that our products meet your expectations. We continually strive to improve our products, and your input is valuable to us. To assist you better, we would like to gather more information about the moisture issue you mentioned while charging your buds. For the fit, please ensure you have the correct size ear tips, as the Galaxy Buds 3 Pro come in various sizes. The tips should fit snugly without any gaps between your ear and the tip to prevent sound leaks and ensure optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds 3 Pro. Once the correct tips are installed, check the directional marks labeled "L" for left and "R" for right. Insert the right earbud into your right ear with the "R" facing you, and the left earbud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points toward your mouth rather than straight down, and adjust them by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope that this helps you get the proper fit on your Buds3 Pro. Once again, we recommend reaching out to us at Samsung Support so that we can further assist you with what you are experiencing while trying to charge your buds. We look forward to hearing from you! -Kelvin
Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Showing 5385-5392 of 14027 results 
<< 1 ... 672 673 674 675 676 ... 1754 >>