Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,025 Reviews)
Open Ratings Snapshot
Rating breakdown 14,025 reviews
5 Stars
9,597
4 Stars
2,296
3 Stars
986
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Terrible
on December 10, 2024
Posted by: seanmrunner
Expertise:Intermediate
I purchased these a month ago and so disappointed. The wont stay in my ears. Ive tried all three fittings for multiple days. Then I tried to return them but it was too late. You only get 15 days. When you try to adjust the buds in you ear you get a high pitch squeak.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R TeamDecember 11, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro, Sean. Your Buds3 Pro features a silver finish and comes equipped with a two-way speaker that offers ultra-high-quality audio at 24-bit / 96kHz. It also includes active noise cancellation and adaptive noise control. We hate to hear that you’re having challenges with the fit and the high-pitched squeak when adjusting the fit. We understand how frustrating that can be. For the fit, have you tried using different ear tips? Sometimes, finding the right size can make a significant difference. As for the squeaking, this could be a technical concern, and we recommend reaching out to us at Samsung Support so that we can look further into what could be causing this. They may also be able to help troubleshoot this or provide options for you. We appreciate your feedback, and we hope to resolve these challenges for you! If you need any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Painful
on December 10, 2024
Posted by: Whyh
Expertise:Intermediate
Verified Purchase:Yes
I tried all three sizes. Each one hurt my ears. I couldn't wear them longer than 15 mins at a time. I've never had this issue with any other brand.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R TeamDecember 11, 2024
Thank you for sharing your feedback on the Galaxy Buds3 Pro. We aim to provide our customers with the best experience possible. The Buds3 Pro lets you easily switch your audio from your Galaxy phone to your laptop. Enjoy your favorite playlists on your phone, and then seamlessly transition to your laptop for the final boss battle in your favorite game using the PC Auto Switch feature. If you've tried all the tips that come with your Galaxy Buds3 Pro and still find them uncomfortable, it may be helpful to ensure you're wearing them correctly. Start by checking that you have the right size ear tips, as the Bud tips come in various sizes to fit different ear shapes. A proper fit is essential, as it should eliminate any gaps between your ear and the ear tip, which helps prevent sound leaks and enhances audio quality. Once you have the appropriate tips, check for the directional marks on the bottom of the earbuds—look for an "L" for left and an "R" for right. Insert the right (R) bud into your right ear, ensuring the "R" is facing you, and do the same with the left (L) bud in your left ear. Adjust the angle slightly so the microphone points toward your mouth instead of hanging straight down. Finally, fine-tune the position by rotating the earbuds until you find a comfortable fit, allowing for a better listening experience. We hope that this helps! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love them
on December 10, 2024
Posted by: Joe r
from Idaho falls
Verified Purchase:Yes
I love them they fit great 👍 👍👍👍👍👍👍👍👍👍👍👍👍👍
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound, but...
on December 10, 2024
Posted by: Erick
from Miami
Expertise:Intermediate
Verified Purchase:Yes
I haven't found yet the right size of ear tips, the feel lose. The sound is great.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R TeamJanuary 10, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Erick! We’re thrilled to hear that you love the sound quality. With their advanced 24-bit high-resolution audio and the adoption of Samsung's Edge-AI sound technology, they really do deliver an exceptional listening experience. Regarding the ear tips, we understand how vital a proper fit is for both comfort and sound isolation. The Galaxy Buds3 Pro comes with multiple ear tip sizes to help you find the perfect fit. If the ones you have feel loose, we recommend trying the other sizes included in the box to ensure a snug and comfortable fit for your ears. Be sure to check out the link attached for additional options that should help you find a proper fit. Your experience is very important to us, and we are committed to providing you with the best possible audio experience. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds Pro 3
on December 11, 2024
Posted by: Francis
from Smithfield RI
Verified Purchase:Yes
Really cool lights on the side.
And sound quality is very clean.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Budz3 Review
on December 11, 2024
Posted by: Jun2
from Eastvale California
Expertise:Beginner
Verified Purchase:Yes
The activity noise cancellation function is very excellent, the fit of the ear is very good, and even after two to three hours of continuous use, the pain in the ear is less than that of the AirPods Pro 2. The light of LED is good for fashion, but the design is too masculine.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Gift birthday
on December 11, 2024
Posted by: Yurany
Verified Purchase:Yes
Excellent gift for my husband, he tried it and liked the material, comfort and design.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice Buds!
on December 11, 2024
Posted by: dm99
from New York
Verified Purchase:Yes
They're great! Fit my ears well and audio quality is really good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Written by a customer while visiting Samsung US
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