Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,967 Reviews)
Open Ratings Snapshot
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Great features, terrible build quality
on August 26, 2025
Posted by: Sano
Expertise:Expert
I love every feature and sound quality but . . . Quality is terrible for the price, it looks high quality but cracked appeared in less than a year of using. And lately I have trouble charging mostly the right one, I have to make sure it is charging after each use.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 27, 2025
Thank you for sharing your honest experience with the Galaxy Buds3 Pro, Sano! It’s great to see that you love the features and sound quality. However, we noted your concerns regarding the durability. The Galaxy Buds3 Pro are designed with a durable body made from polycarbonate (PC) and feature an aluminum mesh for the main speaker, alongside a stainless steel port mesh. These materials are chosen to enhance the overall quality and aesthetic. The charging contacts are crafted from brass with rhodium plating for durability, and the proximity sensor window is made of crystal epoxy. Regarding the charging concern, we recommend checking for any debris or moisture that might interfere with the connections. It’s important to ensure that everything is clean, as this can affect the charging process. If you’re still experiencing challenges even after checking this, we encourage you to explore more troubleshooting options via the link below. If the concerns persist, please feel free to reach out to Samsung Support, and we’ll be more than happy to assist you further. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good buddy. Always with my ears wherever I go
on August 26, 2025
Posted by: Mepp66
[This review was collected as part of a promotion.] Use to privacy talk and listen very good for traveling
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth it
on August 26, 2025
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, good sound quality and easy to use, just what I was looking for.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
First set of earbuds I actually use
on August 27, 2025
Posted by: RCGW
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I've never liked ear buds. I've found them uncomfortable and the audio quality is always lacking. I'm not ready to give up my over the ear cans yet, but these are actually usable for both calls and listening to podcasts or even music. I won't ever confuse them for real headphones and I never forget I'm wearing them, but will often opt to wear these to keep my ears cooler and if I have them in and need some music I might actually keep them in. That's high praise from me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Some Features Are Good...but They Fit Poorly
on August 27, 2025
Posted by: Rmwall30
[This review was collected as part of a promotion.] The positive is they sound good. The negative is they fit poorly. I understand that might be a personal issue, but the Buds 2 fit so much better. If I could trades the 3 Pros in for the Buds 2, I would do it without hesitation. Now after a year or so, the right Buds will not hold a charge for very long. It just continously drains even when not in use and while charging in the plugged in case.
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for your honest review of the Galaxy Buds 3 Pro, Richard! We're glad to hear you enjoy the sound quality. We understand that fit can vary from person to person, and we encourage you to try out the additional ear tips that come with your Galaxy Buds for a more comfortable experience. Regarding the charging challenges, we recommend checking for any debris or moisture on the charging contacts and the case. Ensuring that both the case and the buds are free from damage can also make a difference. Be sure to check out the link attached for more troubleshooting options. If the charging performance continues to be less than expected, please don't hesitate to reach out to us at Samsung Support. We truly value your feedback and want to ensure you have the best experience with your Galaxy Buds! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Never again
on August 27, 2025
Posted by: Jimmy
from Pennsylvania
Expertise:Expert
Absolutely the worst fitting earbuds i ever purchased.Will not stay in ear and all i do is sit.only had them 3 months and left bud won't charge and i tried everything.I'm disabled and homebound no friends no family.Samsung won't do anything to help.tells me i have to bring them to a service store..ive always been a Samsung fan but after this i will never buy another Samsung product ever again.I'm on disability and this is a huge loss.thanks samsung
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Jimmy. We truly appreciate your feedback and take your situation seriously. We see that you've already reached out regarding the left bud not charging, and we want to ensure we get this sorted out for you. It's important to us that you have a seamless experience with your earbuds. Additionally, we noted your concerns about the fit of the buds. To help you achieve the best comfort and sound experience, we’re including a link below that provides tips on how to get the perfect fit. To further assist you with this, please don’t hesitate to reach out to us at Samsung Support. We're here to work together to find the best course of action for you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great sound but ...
on August 28, 2025
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
Sound is phenomenal but don't take them to the gym. The slightest moisture ticks off the case and renders then useless. Opened a case with Samsung who sent me to ubreakifix for repair who then told me they lack the hardware to make repairs and there's really nothing they can do. Waste of my time
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Robert. We truly appreciate your feedback and want to ensure you have the best experience possible. We understand how much you enjoy their phenomenal sound, and we encourage you to clean and wipe the buds if they come into contact with moisture or dirt, as this can help maintain their performance. We’d love to gather more details to assist you further with this. Please reach out to us at Samsung Support, and we’ll be here to help you every step of the way. Your satisfaction is our priority! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
GREAT BUDS WITH FANTASTIC SOUND.
on August 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Works fantastic overall and the sound and mic are crisp and clear. The transparency is beyond anything I've ever experienced and I'm genuinely shocked when I take them off. It amplifies everyday sounds while keeping it pleasant. It works perfectly with Galaxy Ai and the Samsung ecosystem. It also transitions perfectly between my S20 ultra phone and my Tab S9 without issues.
The volume is easy to control as well at the toggle between different modes. The fit is the only part that I don't completely love. Even with the different tips it doesn't fit perfectly snug. I bought some custom tips for the perfect fit.
When it comes to gaming and low latency, these buds are amazing as well. Picking up all audio easily such as foot steps and the direction of the other players.
The app was my personal favorite as I could customize every aspect of the sound, from big Bass sound, to podcast voices.
These are a perfect add on to your Samsung devices.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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