Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,996 Reviews)
Rating breakdown 13,996 reviews
5 Stars
9,578
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: JamesT
from Buffalo NY
Expertise:Intermediate
Verified Purchase:Yes
An amazing improvement over the Galaxy Buds Live and has exceeded all of my expectations. The controls are fantastic, no more incidental touches from adjusting or taking them in and out. The features are fantastic and I have been very pleased with my experiece.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Good noise cancellation but that's it
on December 6, 2024
Posted by: Dave
Bought about a month ago. They have problems connecting when you answer a call as soon as put you earbud in. The right one has problems with the microphone. Have to mess with the earbuds to get them to charge. Very good noise cancellation when your on the phone and they're working. They won't even hear you on a tractor
Response from Samsung USBy R&R Team, December 9, 2024
We appreciate the outreach, Dave! It looks like you reached out to share your thoughts about the Galaxy Buds3 Pro. The Buds3 offers audio that is tailored to fit your needs. The Adaptive Equalizer, powered by Galaxy AI, adjusts the sound based on how the Buds sit in your ears. This means that every time you put them in, you can enhance your listening experience for every playlist. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you’re having trouble connecting your earbuds, ensure they are within 30 feet of your phone, avoid obstacles that may interfere with the Bluetooth signal, and check for software updates through the Galaxy Wearable app. Also, monitor the battery status, as a low battery may cause disconnection; you can check this in the app or by placing them in the charging case. Check out the link attached for additional tips to help troubleshoot this. In regards to the charging challenges, check and make sure there is no sign of debris in your charging case. We are glad to see that the ANC has been great for you. If you continue to experience any of this, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Posted by: Sean Lee
from Lewisville TX
Expertise:Expert
Verified Purchase:Yes
Very good. Nice display and sound very good. Always Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jessie Godwin
from Derby, CT
Expertise:Expert
Verified Purchase:Yes
At first I thought it looked terrible, I'll admit, now that I bought them and I tried them, there very clear highs and nicely clear mids, and beautiful bass, not AS bass-y as the pro 2's but regardless, I'd still keep these over my 2s, and though the fit is completely different, at LAST give them a chance! You'll find out what I mean. nery nice in the ear, the ANC (active noice cancelling) is very nice, you can speak while listening to your music and it will on its own lower itself so that you may hear yourself and the other person
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alfred
Verified Purchase:Yes
Had to send back. I unfortunately had a servere allergic reaction to these headphones. Look it up if you want, but for some reason it affects some people.
If you're lucky enough to use these without issue, then that might be a different story.
No, I would not recommend this to a friend.
Features
5
Response from Samsung USBy R&R Team, December 9, 2024
Thanks for reaching out to share your experience with us, Alfred. Your feedback helps us provide our customers with constant improvements. The Galaxy Buds3 Pro features a silicone ear tip insert made of polyamide and glass fiber, and the earbud unit body is constructed from polycarbonate. The main speaker mesh is made of aluminum, while the port mesh is crafted from stainless steel. Additionally, the charging contacts are made of brass and rhodium-plated, and the proximity sensor window is made from crystal epoxy. Samsung Electronics does not use any internationally restricted materials or any other potentially harmful materials in any component of the Galaxy Buds that comes into direct contact with the skin. Samsung Electronics also certifies its compliance with international environmental regulations by the authorized international test institutions, for certain materials that could be included in the silicone, plastic, and metal used in Galaxy Buds products. If you are experiencing any discomfort we ask that you take the buds out and look over the list of materials used to ensure that you are not allergic. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Forbes
from Ny
Expertise:Expert
Verified Purchase:Yes
Excellent sound and quality. Finally I see real innovation
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Olga D
from Chicago
Verified Purchase:Yes
On of it stopped charging in a couple of weeks. It was a gift for my son
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 10, 2024
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, Olga! We always look forward to hearing from our customers and getting your insights. The Buds3 Pro features a long-lasting battery life, allowing you to enjoy your music for hours. With the charging case, the Galaxy Buds3 Pro provides up to 30 hours of listening time. We hate to see that you haven't been able to charge one of your buds. If you’re having trouble charging one of your earbuds, it could be related to the earbuds themselves or the charging case. Using a non-approved charger may lead to charging malfunctions, and it's also possible that the earbuds could be damaged. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We recommend checking out the link attached for options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Posted by: Danny
from Brooklyn NY
Expertise:Intermediate
Verified Purchase:Yes
Love these best upgrade I had as far as wireless headphones
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US