Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,988 Reviews)
Open Ratings Snapshot
Rating breakdown 13,988 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
My Favorites 🤩
on December 1, 2024
Posted by: Yissel
from Roseau, Minnesota
Expertise:Expert
Verified Purchase:Yes
I love them and the best thing is that I pay a special price, thank you Samsung
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Terrible battery life
on December 1, 2024
Posted by: Nesie
from Las vegas
Expertise:Intermediate
Battery life is terrible!!! One earbud battery dies within 3 hrs, and then I got to switch to the other bud. Also, earbuds keep coming out of my ear. I didn't have these issues with my galaxy bud 2
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, December 3, 2024
Hi Nesie, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the lasting battery life of your device is to you every day, and we would love to help you troubleshoot this experience. We have provided links to an article to help you at your convenience, and to the Samsung Support Team if this experience continues with your earbuds, and you would like one on one assistance. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Earphones
on December 1, 2024
Posted by: Kelvin
Verified Purchase:Yes
Great Quality, Durability and Major improvements from previous buds pro models. Highly recommend
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Buds3 Review
on December 1, 2024
Posted by: Sami
Verified Purchase:Yes
Excellent sound quality and good noise cancelling for in-ear headphones.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
audio quality is excellent,and it fit comfortable
on December 1, 2024
Posted by: Paul
from Utah
Expertise:Expert
Verified Purchase:Yes
I appreciate the design, lighting, and sound quality.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid
on December 1, 2024
Posted by: Kingjsal
from Los Angeles, CA
Expertise:Intermediate
Solid Ear buds. It fits well but adjustments are needed for it to be perfect. It's so close just a few things can make it better. Noise cancelation needs to be better and fit needs more shaping. It looks good and take a minute to adjust to the earbuds but it is solid. 8.5/10
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hello Kingjsal, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with the features and functionality of your new earbuds. We would love nothing more than to help you with the fit and ANC setting of your earbuds. We have provided a link to an article to help you with the fit, and recommend performing a fit test in the Samsung Wearables App. We have also shared a link to the full device manual that will help you discover the way to adjust the intensity of the ANC setting in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team to offer assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great set of ear buds
on December 1, 2024
Posted by: Tp02
from Nyc
Expertise:Expert
Bought a few days before black Friday. My son loves how they sound and how much better they fit.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad experience
on December 2, 2024
Posted by: Drod
from USA
Expertise:Expert
Have never had issues with any samsung headphones until these. Always had issues charging since I received them just used them about 5 times and sent them to get repaired.. worst experience ever.
Also the fittings are not great compared to past buds.
I honestly think these will be my last headphones from samsung.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 2, 2024
Hi there Drod, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know your earbuds are important to your every day and wanting the intended experience with your device. We have provided links to help you with the charging including ensuring your earbuds are clean and dry prior to placement. We have also shared a link to an article to help you with the placement and another to a video to help you change the ear tips with ease to the size most aligned to your ideal fit. We have also shared a link to the Samsung Support Team if these experiences continue and you would like one on one assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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