Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,988 Reviews)
Rating breakdown 13,988 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Dlink
from Florida
Expertise:Beginner
Verified Purchase:Yes
Great sound quality , everything is great, got better shape than buds 2 pro but still doesn't fit right to my ear. Easy to falls.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hey there Dlink, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are thrilled to hear you are enjoying the great audio quality and features of your new earbuds. We have provided a link to an article to help you with the placement of your earbuds, and another link to a video to help you change the ear tips with ease to align to your ears. We also recommend using the Samsung Wearables App to perform a fit test with your earbuds. We have lastly shared a link to the Samsung Support Team if you continue to experience this matter or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Greg
from Ohio
Expertise:Beginner
Verified Purchase:Yes
Have to charge after 2 hours
Not very good for communication when on a call
Not very good for communication when on a call
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, December 2, 2024
Hi there Greg, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We would love to help you with thebattery and audio quality of your calls to have the best possible experience with your earbuds. We have provided below links to troubleshooting articles to help you with both of these experiences. We have also shared a link to the Samsung Support Team if these experience continue or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anderalb7
from NY
Expertise:Expert
Verified Purchase:Yes
I like everything except the time I have to wait until the buds are activated, when I take them out and put them in my ears, it takes time for the ambient mode to be activated and for putting its sound that is in your ear.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Response from Samsung USBy Social Commerce, December 4, 2024
Hi there Anderalb7, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are enjoying the features and enhanced audio quality of your new earbuds. We have provided a link to an article to help you with the connection of your earbuds. We have also shared a link to the Samsung Support Team if you believe your earbuds are not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Ma ko
Verified Purchase:Yes
Location trace is waste for this buds , i forgot it in my car but it is showing 10 miles far away from car as pods location.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, December 2, 2024
Hi there Ma ko, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important it is to you to be able to locate your earbuds when you have left them behind during the day. We have provided a link to an article to help you reset your earbuds to see if this can resolve this matter. We have also shared a link to the Samsung Support Team if this experience continues and you would like one on one assistance. We appreciate you being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chris
from West virginia
Verified Purchase:Yes
These earbuds fit great. I love the amazing sound that these earbuds deliver.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: S P Singh
Expertise:Expert
Verified Purchase:Yes
It was amazing experience.I like samsung products.there service is very good.
Performance
5
Written by a customer while visiting Samsung US
Posted by: Yardie
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Great product. Highly recommended. Noise cancelation and other features works very good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bud 3 Pro are a solid improvement. Recommended!
on November 30, 2024
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Great earbuds and an solid improvement from the Bud2 Pros especially wear- ability (they fall out of my ears way less) and a further improved ANC and sound quality.
I slightly prefer the surface/material and finish of the Bud2 Pros and wouldn't mind if the Gen 4 went back to a matte/rubber texture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US