Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,987 Reviews)
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,522)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Wised1000
from Wisconsin
Expertise:Expert
Verified Purchase:Yes
Excellent fidelity, excellent noise reduction, excellent battery life, much better fit than the previous version.Works seamlessly with all my devices whether samsung or not.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new love
on October 21, 2024
Posted by: Tigggerrain
[This review was collected as part of a promotion.] The is one of the best earbuds that I have ever owned from samsung the sound quality is great love the new design and the light is perfect for finding the headset when it dark.
Value
5
Written by a customer while visiting Samsung US
Posted by: Toney
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Easy to setup. Quality to me is good. Own all Samsung ear buds best so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JCab
Verified Purchase:Yes
They got here fast and look fantastic. They have so many new options.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on October 21, 2024
Posted by: Hackbeezie
from Murrieta, CA
These eatbuds have a great sound quality that I noticed compared to my galaxy buds pro 2s. The sound quality after the lastest update for my S24 Ultra made my Tidal tracks sound great and Audible books sound like I am right there in the story and I forget that I have them on.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great buds but extremely poor quality and support
on October 21, 2024
Posted by: AneetK
Expertise:Expert
Great product, extremely poor design and support. The tip breaks every time you try to replace it. The product came with small tip. I tried replacing it with medium tip and it broke. I had to mail it bcse the local repair senter said they can't repair Buds 3 Pro. It took over 2 weeks for repair. I tried medium and realized the small tip worked better. Tried pulling off the medium tip to replace it with small and it broke. I just created a ticket for repair. Samsung needs to fix the design of the tip and replace all the old buds. I also hear a lot of static while putting the buds in my ear. Once in it works fine. Sound quality is excellent and I love the voice command. Unfortunately I am not able to enjoy it due to the poor design and quality. Very asd about this purchase
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 22, 2024
Hey there AneetK, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you have the best possible experience with your device. We have provided a link to a video to help you change the ear tips in the future ifnecessary with ease. We have also shared a link to an article to help you troubleshoot the audio quality of your earbuds. We have lastly shared a link to the Samsung Support Team if you have questions or continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Robb with 2 Bs
from PNW
Expertise:Intermediate
Verified Purchase:Yes
Ear bud design was horrible, the way they fit in the case was weird and awkward to remove or put back in, they dont sound nearly as good as my Buds 2 Pros. Didnt like the stem design, hope they go back to the other form factor rather than copy other product designs. Sent back the earbuds and the case, Samsung said there was no case in the box and charged me for it.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hi there Robb with 2 Bs, we appreciate your eedback on your Samsung Galaxy Bds3 Pro. We completely understand how important the ideal listening experience is to you every day. We have provided a link to the full device manual to help you adjust the audio settings to best align to your listening preferences. This can also help you with the new stem design and the touch settings with this feature. We have lastly provided al ihnk to the Samsung Support Team. You can reach out to them through chat if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Sophia
from New jersey
Expertise:Intermediate
Verified Purchase:Yes
Firstly the design isnt great because it does not fit well in ear and falls out easily. Secondly the charge lasts 5 hours tops and so i have to switch out every 5 hours. They are new so they shouldnt be defective but i think they are. Looks great and sounds great. Just need to fix these issues then ill update my review.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 22, 2024
Hey there Sophia, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand howvaluable your earbuds are to you and we would love to help you troubleshoot any frustrations and have the best experience possible. We have provided links to articles to help you with the fit and battery of your earbuds. We also recommend performing a fit test with your earbuds while connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US