Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,987 Reviews)
Open Ratings Snapshot
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,522
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Awesome
on October 20, 2024
Posted by: Dietitian4u
from Huntsville, Alabama
The sound quality and noise cancelation are both A+++
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A much needed upgrade
on October 20, 2024
Posted by: Samsung did it right
Verified Purchase:Yes
A perfect upgrade from the Samsung buds 2 pro. A must have if you own a Samsung phone/tablet.
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
So, so
on October 20, 2024
Posted by: Jenn
from New York
Expertise:Intermediate
Verified Purchase:Yes
Headphone slip out of my ear even when I turn them to try & fit, unable to answer & end calls from headphones.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 21, 2024
Hey there Jenn, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you troubleshoot the fit of your earbuds and help you have the best experience possible every day. We have provided a link to an article to help you with the placement, and another to a video to change the ear tips to a larger or smaller size included with your device. We also recommend doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual to help you with the settings to answer and end calls, and another link to the Samsung Support Team if your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
HIGHLY RECOMMEND!
on October 20, 2024
Posted by: Josh
from DFW, TX
Expertise:Intermediate
Verified Purchase:Yes
Best earbuds so far! The gen2s NEVER wanted to stay in my ears, but these are spot on! Awesome bass in BOTH earbuds.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than the old ones, for sure
on October 20, 2024
Posted by: Sean
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Pretty much everything I had hoped for. Lighter than the old ones. Stay in my ear. Good sound quality. And better in ear controls. I'm pleased with my purchase.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Gr8
on October 20, 2024
Posted by: DoubleA187
from Baltimore Maryland
Expertise:Intermediate
Verified Purchase:Yes
Everything is great the sound hands free abilities, but the only issue I have is that they fall out of your ears if you bend over or working out . Other than that they're perfect
I would recommend this to a friend!
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 22, 2024
Hi there DoubleA187, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you find the ideal fit and maximize your experience with your earbuds. We have provided links to an article to help you with the placement and a video to help you change the ear tips to best align to your ears. We also recommend making use of the fit test feature in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if you have additional questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great noise CANCELLATION
on October 20, 2024
Posted by: Walusimbi
[This review was collected as part of a promotion.] As a truck driver were I meet different shippers with different languages especially in Spanish speaking, AI helps me so much to translate the language easily ,
Connecting them to my laptop was very easy I use them daily to watch movies and the sound is so amazing, love them and use them daily
Even when I go behind my trailer I still get the sound and connected .
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Lots of pros and one con
on October 20, 2024
Posted by: Keelo
from Atlanta ga
Expertise:Expert
Verified Purchase:Yes
They are good. Only ran into some interference issues when I go to the gym where there's lots of people with wireless headphones on... hopefully it can be fixed. My buds are paired with my s24 ultra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 22, 2024
Hi there Keelo, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are pleased to hear you are enjoying the features and overall functionality of your new earbuds. Without knowing your specific gym routine and whether you are carrying your device while moving around, we have provided a link to an article to help you troubleshoot the Bluetooth connection. The standard Bluetooth range is also about 30 feet unobstructed from your device. We have also shared a link to the Samsung Support Team if you have additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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