Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,987 Reviews)
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,522)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Joseph
from Kentucky
Expertise:Intermediate
Verified Purchase:Yes
Fantastic sound quality, ability to filter out background noise, and solid battery. I have no real complaints at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Action Jackson
Verified Purchase:Yes
I love these ear buds one of the best buds I purchased they stay in my ear and have high quality clear sound.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Robert H
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I experience a lot of frustration getting a "good fit" but, other than that, I like them.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 27, 2024
Hey there Robert H, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying so many of the enhanced features of your new earbuds. We would love nothing more than to help you maximize your experience and have the ideal fit you are seeking. We have provided links to an article to help you with the placement, and a video to help you change the ear tips to best align to your ears. This along with a fit test can help you find the ideal fit and have the best possible experience with your device. We have also shared a link to the Samsung Support Team if this matter continues or you would ever like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Customer Rating
5
Noise cancelation is amazing.
on October 18, 2024
Posted by: Gill29356
[This review was collected as part of a promotion.] These headphones are great. The fit took a little time to get dialed in but after that. They are amazing sound quality is great and the Galaxy AI is useful. The translate with Galaxy AI I use at work alot. It is very helpful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Sujay
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
The Good:
Great sound, great ambient sound, good noise cancellation with a minor issue, good adaptive mode but could be better, great case design - the transparent top cover is a great idea, lights on the earbuds are great but with very minimal function. 360° Audio and head tracking works great as well. Voice commands are great. Giving the eq and high quality sound option is great.
Great sound, great ambient sound, good noise cancellation with a minor issue, good adaptive mode but could be better, great case design - the transparent top cover is a great idea, lights on the earbuds are great but with very minimal function. 360° Audio and head tracking works great as well. Voice commands are great. Giving the eq and high quality sound option is great.
The issues:
1) When the feature to let your voice pass through when you talk is turned on, it sucks the volume of anything that was playing in the earbud which is acceptable, but this happens even in calls. During calls, when speaking the voice in the call is reduced so much that it is difficult to hear what the other person is saying. Only when we stop speaking can we hear what the other person is saying.
2) The noise cancellation works well but when we turn it on, there is a minor hissing sound. It is not that prominent and when listening to media, it is not that noticeable. But when the media is stopped, you can hear the minor hissing sound that's playing constantly.
3) Pinching on the angular design is a bit more difficult than expected.
1) When the feature to let your voice pass through when you talk is turned on, it sucks the volume of anything that was playing in the earbud which is acceptable, but this happens even in calls. During calls, when speaking the voice in the call is reduced so much that it is difficult to hear what the other person is saying. Only when we stop speaking can we hear what the other person is saying.
2) The noise cancellation works well but when we turn it on, there is a minor hissing sound. It is not that prominent and when listening to media, it is not that noticeable. But when the media is stopped, you can hear the minor hissing sound that's playing constantly.
3) Pinching on the angular design is a bit more difficult than expected.
Other improvements/suggestions:
1) Case should have a small speaker of its own that can make some sound when trying to find it. It should be trackable as well.
2) The finding/tracking feature should be improved on and we should be able to find it within the same location as well.
3) The lights should have more function and usability. There should be status indication and many other things and there should also be a feature to allow it to modulate the lights based on what is playing. (Adding RGB lights would also be a plus).
4) while the design is great and better, it should have been a bit more original. It should also be a bit slimmer with the option of a matte black colour as well. (I like the silver though)
5) Sometimes it takes a moment to put the earbuds back in the case (not always).
6) Addition of head gestures would be great and maybe adding some minor case controls/gestures would also be great.
7) Price could have been at least a bit cheaper.
1) Case should have a small speaker of its own that can make some sound when trying to find it. It should be trackable as well.
2) The finding/tracking feature should be improved on and we should be able to find it within the same location as well.
3) The lights should have more function and usability. There should be status indication and many other things and there should also be a feature to allow it to modulate the lights based on what is playing. (Adding RGB lights would also be a plus).
4) while the design is great and better, it should have been a bit more original. It should also be a bit slimmer with the option of a matte black colour as well. (I like the silver though)
5) Sometimes it takes a moment to put the earbuds back in the case (not always).
6) Addition of head gestures would be great and maybe adding some minor case controls/gestures would also be great.
7) Price could have been at least a bit cheaper.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 27, 2024
Hello Sujay, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. The feedback of our customers is crucial in innovating our product line to provide the experiences our customers are seeking with their chosen devices. We understand how important your phone calls are to you and wanting to have them be as clear as possible. You can use the settings on your earbuds to disable the conversation awareness setting that may be causing this frustration during your calls and then enable again when you are desiring this feature. For the pinch settings if you are finding them inconvenient for your use, we have provided a link to the full device manual to help you discover voice control settings you can use that may be more aligned to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: James
from Columbus, Ohio
Expertise:Expert
Verified Purchase:Yes
These are sooo much better than all the rest of the buds I have owned from Samsung. The sound, the fit...just all around better!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Joe G
from Dallas, TX
Expertise:Expert
Verified Purchase:Yes
Excellent fit and great sound. Excellent fit and great sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Timber the Gray wolf
from United States
Expertise:Expert
Verified Purchase:Yes
Much better than the Buds 2 pro and better than the Air pods pro 2 if you use a Samsung phone.
Good/great audio quality.
Like the silver design in person so much more than online.
Like the silver design in person so much more than online.
They do fall out after a couple of hours.
Noise canceling and audio quality is better than Airpods pro 2.
On a non Samsung phone they sound ok, but that's the audio compression.
On the fold 4 or fold 6 they sound really good.
Only the Sony or OnePlus pro 3 earbuds sound a little better. (Using there highest BT quality options.)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, January 18, 2025
Thank you for sharing your candid thoughts on the Galaxy Z Buds3 Pro! We’re excited to see that you find them significantly better when paired with your Samsung phone. We pride ourselves on delivering exceptional sound quality, and it’s wonderful to know you’re enjoying that experience. We're also glad to hear that you love the silver design in person! At Samsung, we strive to create products that combine both style and functionality, so your feedback on the aesthetics is greatly appreciated. We understand your concern about comfort, especially with the fit after a couple of hours. We’re continually looking for ways to improve user experience, including comfort and fit over extended use. It’s fantastic to see that you find the noise-canceling feature and audio quality to be standout qualities of the Buds3 Pro. Our engineers have worked diligently to ensure an immersive listening experience, especially on devices in the Galaxy lineup like the Fold4 and Fold6. We also appreciate your feedback regarding sound quality on non-Samsung devices. Our goal is to provide the best possible audio experience across our product ecosystem, and insights like yours help guide our efforts. Thank you again for your valuable feedback! If you have any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US