Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,987 Reviews)
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,522)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Julian
from Arizona
Expertise:Expert
Verified Purchase:Yes
Overall the ear buds are great the only issue I have is the controls. I have fat fingers and sometimes I move the whole ear buds trying to skip to next song or lower volume. The features are amazing it's just the touch feedback for me.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for taking the time to share your feedback on the Galaxy Buds3 Pro, Julian. We’re thrilled to see that you’re enjoying the overall performance and features. We understand that the touch controls can be a bit tricky, especially if you have larger fingers. We've designed the Buds3 Pro with advanced touch sensitivity for convenience, but we acknowledge that it might take a little getting used to. Your experience really helps us see where we can improve, and it's valuable feedback as we continue to refine our products. Have you had a chance to explore the ability to customize touch controls through the Galaxy Wearable app? This may help make navigation a bit easier for you. We appreciate your insights and are here to support you in getting the most out of your Galaxy Buds3 Pro. If you have more thoughts or suggestions, don’t hesitate to reach out to us at Samsung Support. Your satisfaction means a lot to us! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: ESNEL2
from South Carolina
Expertise:Expert
Verified Purchase:Yes
Super cool, a must have because It gives me tye ear comfort
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lolasrora
from Chicago
Expertise:Beginner
Verified Purchase:Yes
Outstanding!! Just like you would expect from Samsung.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: User
Verified Purchase:Yes
Main Reason I changed from the Buds 2 Pro was that after some time on the ear, the bud start slipping out. SAME Proble more moneu I gave you.
Response from Samsung USBy Social Commerce, October 10, 2024
Hey there User, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you get the perfect secure fit with your earbuds and have a great experience overall. We have provided a link to an article to help you with the placement and another to a video to help you change the ear tips to the size that best aligns to your ears. We also recommend a fit test be performed with your earbuds and ensure they are clean and dry before placing them in your ears and before placing them back in the charging case. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: MaBuds
from Ky
Expertise:Expert
Verified Purchase:Yes
These are the best ear buds I've owned so far. I use them daily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sebastian
from Summerville, South Carolina
Verified Purchase:Yes
Sometimes when you try to push them or adjust them in your ears, you'll hear a loud high pitched sound. This happens in Ambient mode generally. I noticed the left led blade light is brighter than the right one. Other than those two minor issues, these earbuds work well and the sound is good in spite of being wireless. I recommend lowering the highs and increasing the lows in the EQ, these earbuds come out of the box sounding bright. If you're looking for audiophile levels of audio quality, go for wired around the same price or higher.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Matt
from Kansas
Expertise:Expert
Verified Purchase:Yes
The first pro buds were way better. The sound isnt very good. Thinking about returning them
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from Samsung USBy Social Commerce, October 11, 2024
Hi Matt, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your favorite music and other media are to you on a daily basis. We have provided a link to the full device manual to help you adjust the audio profile and settings to align to your preferences. We have also shared a link to the Samsung Support Team if you have questions or would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Fletch
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
In the few weeks ive had them i have already had to take them to the repair shop because the case wouldn't charge and one of the tips have ripped and i almost never hot the plastic off the ear bud to put another one on. Id just assume have my money back at this point.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 11, 2024
Hi Fletch, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it must be to have a brand new device that is not operating as expected. We have provided a link to a video to help you change the tips with ease, and another link to the Samsung Support Team. These experts can work with you one on one through chat to review the options available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US