Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,987 Reviews)
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,522)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Abenezer
Expertise:Intermediate
Verified Purchase:Yes
Great earbuds but keeps falling out during exercise or when ever it's warm outside.
Features
4
Performance
5
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 10, 2024
Hi there Abenezer, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a secure fit is to you every day, and wanting to have an uninterrupted listening experience. We would love to help you with the fit of your device, and have provided a link to an article to help you troubleshoot this experience the placement of your earbuds. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We also recommend always ensuring your earbuds are clean and dry before placing them in your ears, and before placing them back in the charging case. We have also provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Vanessa
from Washington State
Expertise:Beginner
Verified Purchase:Yes
The sound quality is excellent, and the button functions for skipping songs, pausing, and playing are intuitive. However, they take a bit of time to get used to, especially when compared to the Buds Pro 2. Overall, it is a great upgrade.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Dani Francisco
from Corvallis, Oregon
Expertise:Intermediate
Verified Purchase:Yes
Honestly, these are the best earbuds I've ever had; they stay in my ears and don't fall out easily, the sound they produce is loud and crystal clear, taking phone calls with them is super easy, and I love the flare the lights on the outside gives them. My favorite thing about these earbuds is the adaptive noise control, its very accurate and helps me hear my environment while also giving me a good listening experience. 10 out of 10 would recommend to anyone who values a good listening experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 5, 2024
Posted by: EarnestJ5
I bought these about a month ago and love them I would recommend these to family
Written by a customer while visiting Samsung US
Posted by: Jenn
Verified Purchase:Yes
Not very noise canceling. I can still hear people talking and banging gym machines.
Response from Samsung USBy Social Commerce, October 10, 2024
Hi Jenn, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ANC setting of your earbuds are to you every day for a range of reasons. The ANC setting with the brand new buds works like never before and can be manually adjusted in the intensity to prevent more audio from coming through or less depending on your preferences. We have provided a link to an article to help you with the ANC setting, and another to the full device manual to help you with the new adjustable settings. We have also provided a link to the Samsung Support Team if you believe your earbuds are not functioning properly. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dyanne
from Houston, Tx
Verified Purchase:Yes
Noise cancelling is extremely good to the point it got me dizzy in a flight 😂 great audio and very comfortable to use. The only thing I dont like is how they look similar to the airpods
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very poor fitting.
on October 6, 2024
Posted by: Skullv
Very poor fit, tried all fitting sizes and they all do not fit well. buds just keep falling out and battery life really sucks. i wear only one at work for receiving phone calls and after 2 hours battery at 50 percent and all it is doing is setting in my ear. Even worse when i am listening to music. Poor product.
Response from Samsung USBy Social Commerce, October 10, 2024
Hey there Skullv, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important your earbuds are to you every day for calls and other listening. We would love to help you have the best experience possible with the fit and battery of your device. We have provided links to articles to help you with the placement for a secure fit, and for the battery life of your device. We also recommend performing a fit test with your earbuds, and reaching out to the Samsung Support Team if these experiences continue. We have provided a link to the Samsung Support Team below for your convenience. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
number one buds right now in the market
on October 6, 2024
Posted by: arun
from kerala
Expertise:Intermediate
i bought this 3 weeks ago.. Killer!!!
the ANC/ 360 deg surround and head tracking is just superb
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US