Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,987 Reviews)
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,522)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Meek
from New York
Expertise:Intermediate
Verified Purchase:Yes
You can't remove the tips of the earpiece so thats why i gave it that rating
Performance
4
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 9, 2024
Hi Meek, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how frustrating it can be when your device is not meeting your expectations. We have provided a link to a video to help you change the ear tips of your device with ease. We have also shared a link to the Samsung Support Team if you have questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Sad Sad Sad
on October 3, 2024
Posted by: Gstern
Horrible. They do not stay properly in my ear. I also keep ripping the rubber tips while I remove them when I clean them. I have had problems charging them as well.... i need to take them out and put them in around 3 times for the charging to start.....
should have stuck with the buds 2 pro
should have stuck with the buds 2 pro
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 10, 2024
Hello Gstern, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it is to have a brand new device that is not aligning to your expectations and needs. We have provided links to articles to help you with the fit of your device, and to a video to help you change the ear tips with ease. We have also shared a link to the Samsung Support Team and warranty information for your device to assist you with the battery and help you have the intended experience with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Posted by: Tanner
from California
Expertise:Intermediate
Verified Purchase:Yes
Good earbuds overall. Honestly worth the buy for the redesign alone; they fit significantly better in my ear. Sound good. Awesome to be able to use buds without phone by swiping and pinching.
However the right bud on my Buds3 Pro rings before music plays. It bugs me and it's actually a noticeable, high pitch sound that doesn't quit. Anyway, they are good other than that.
However the right bud on my Buds3 Pro rings before music plays. It bugs me and it's actually a noticeable, high pitch sound that doesn't quit. Anyway, they are good other than that.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Just One Dad
from Royse City, TX
Expertise:Intermediate
Verified Purchase:Yes
So far so good. I was nervous so I watched several reviews and read several articles. I had the galaxy bud 2's for years and did not have the best experience. No major issues with these so far but time will tell.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rod P
Verified Purchase:Yes
Amazing clarity and Value. Highly recommend to anyone that uses earbuds
Written by a customer while visiting Samsung US
Posted by: dMaye
Expertise:Expert
Verified Purchase:Yes
The Galaxy Bud3 Pro are the best buds I've had. The sound is bold and crisp. The buds are easy to operate.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Zack H
from Missouri
Expertise:Expert
Verified Purchase:Yes
Samsung is getting better on their ear buds but I can't say their 5 star better just yet. Love the voice controls and improved sound. The adaptive noise canceling is good but not at the level that I know Samsung can get to with features like this. The AI or Smart Features (aside from voice control) are okay but struggle to perform effectively as advertised or described. The main issue Im having is the fit. Yes they provide the 3 basic ear bud sizes but somehow its either too small for snug fit or next size up is too large to fit securely in my ear. I tell myself its just me and my awkard ear holes (I can only assume, never looked at my ear holes or compared to other peoples ear holes), but after a while, it starts to feel like its them and not me. Like a new relationship where you want it to work out so much cause you really like them so any issues or red flags, you just tell yourself that it must be me. Only to figure out later on that they were nuttier than squirrel turds which means the diet, working out, farting outdoors only, pooping with door closed, and cutting your video game time by 75% was a complete waste of effort and time. So.....yeah, what was I talking about? Oh yeah, the ear buds; in conclusion , they are great but they dont fit me very well and they dont cancel out the sounds of my tears at night, so 4 stars!
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Sha the Diva
from Tampa Florida
Expertise:Intermediate
Verified Purchase:Yes
Love these! I was good with my old buds but I still couldn't work them fully. I can answer the phone and end call the one but thing I couldn't figure out how to do with my old ones. I like the noise cancelling and all the new features I have with these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US