Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,986 Reviews)
Rating breakdown 13,986 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: ABUBAKAR HAROON
Verified Purchase:Yes
Worst ear phone not as good as the previous version
Response from Samsung USBy Social Commerce, October 9, 2024
Hi there Abubakar, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand that new devices can come with a bit of a learning curve and cause frustration with new features and functionality. Without knowing what features are not meeting your expectations, we have provided links to the full device manual and the Samsung Support Team to help troubleshoot and resolve any frustration that may be occuring. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
good sound quality, the noise canceling is buggy
on October 3, 2024
Posted by: Anonymous
Verified Purchase:Yes
While using power tools such as a chop saw, impact driver, and especially a weed eater, the active noise canceling keeps bugging out and making loud popping sounds. This alone is an issue however often it will spit you into full transparency mode with is the opposite of what your trying to achieve by using ear protection. I realize that they are not built to act as ear protection however my galaxy buds pro 2 never had any of these issues. I'm confident that samsung will release a software update for the buds pro 3 and make them a five star product.
P.S. Why isn't there a way to cancel a trade in and just pay the full price without letting the trade in time run out. I decided to keep my buds pro 2 because of the better active noise canceling but samsung doesn't give you a direct way of canceling a trade in. This needs to be fixed.
Written by a customer while visiting Samsung US
Posted by: GasMan112
from Illinois
Expertise:Expert
Verified Purchase:Yes
Good sound quality, functions correctly. fits in ears and doesn't slide too much. I haven't done any workouts or anything that I would sweat to give feedback about. Seems to be cheaply made. Some edges where pieces fit together are sharp. I sanded them down.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: No name
Expertise:Beginner
Verified Purchase:Yes
Excellent product thank you i will recomend always
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Brikkman
from Baltimore MD
Expertise:Intermediate
Verified Purchase:Yes
Could be louder IMO.
They should included an external speaker for the find case function to make it easier to find.
They should included an external speaker for the find case function to make it easier to find.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung Guru
Verified Purchase:Yes
Just like every other samsung ear bud, these are designed to drop every single time you try to hold them. As well as getting in and out of the case is hilarious to watch. Earbuds do what they should, but they are absolutely horrendous to use.
Design
1
Value
2
Response from Samsung USBy Social Commerce, October 9, 2024
Hello Samsung Guru, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable earbuds are to you every day for a range of activities and purposes. We would love to help you with any features that are causing frustration, and have provided a link to the full device manual and the Samsung Support Team to assist you in this matter. Thank you for being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Kenneth
Verified Purchase:Yes
I purchased the Buds3 originally but they wouldn't stay in my ear through daily house chores. Upgraded to the Buds3 Pro and they are working great (as intended). Easy out-of-the-box setup within the Samsung ecosystem. At times voice commands "turn off"; the option will be on, however, the Buds won't recognize the command even when spoken clearly in a quiet environment. Placing them back in the case and removing them "resets" them or something but has worked anytime I've had the issue. I noticed this happens often when I remove them (for whatever reason) then place them back into my ear. Overall, I would highly recommend the Buds3 Pros.
Written by a customer while visiting Samsung US
Posted by: ScottinMA
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
I've been using these Buds Pro 3 for a week or so.
I like them! They fit well and sound great! Both music and phone calls!
I am very glad that I upgraded to these Buds Pro!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US