Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,986 Reviews)
Open Ratings Snapshot
Rating breakdown 13,986 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,521
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Buds2 Pro are better
on September 28, 2024
Posted by: Wishihadatimemachine
from NY, NY
Expertise:Expert
I pre-ordered these in August and am super disappointed, especially since I traded in my functional Buds2 Pro for this. If you drop the bud a loud squealing noise is emitted which was heard from my pants pocket and it will not connect until you put it back in the case. Twice the right Bud dropped out of my ear during separate phone calls and I was unable to use it because of the noise until I put it back in the case which was a hassle as I was out for a walk without the case. Alarmingly, another time the noise was emitted during a call without being dropped. This did not happen with my Buds2 Pro and doesn't happen with my two Bose earbuds. Also, the noise canceling feature is just okay but I found the previous versions did a better job as the Buds 2 Pro and the Buds 2 fit more securely in my ears because of its shape. I wore these new ones while the TV was on and found I had to turn up the volume more than previously to drown out the background noise. These headphones were not worth the wait and I wish I could get my working Buds2 Pro back from Samsung.
Response from Samsung USBy Social Commerce, October 8, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We know it must be frustrating to have a brand new device that is not meeting your expectations. We would love to help you troubleshoot this experience, and have provided a link to an article to help you with the audio quality, and another to reset your earbuds. We have also provided links to the Samsung Support Team and warranty information if this experience continues and you would like additional assistance to for a resolution. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
.
on September 28, 2024
Posted by: Antonio
Verified Purchase:Yes
They have something to improve on noise cancellation and sound power
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Need 4 Sizes Rubber Tips
on September 28, 2024
Posted by: SensationallyUnprecedente
Expertise:Intermediate
Verified Purchase:Yes
The Buds3 Pro are the best yet. My only problem is the fitting, the rubber tip large is too big and the medium is too small, that’s just for anyone with ears like mine
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible
on September 28, 2024
Posted by: Luis
from NYC
Expertise:Expert
Verified Purchase:Yes
not working, call Samsung and they refuse to help me
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Luis, thank you for your feedback on your new Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot any frustration you are experiencing with your device. Without knowing what aspects or features of your device are not meeting your expectations, we have provided links to the full device manual and the Samsung Support Team. You can reach this team of experts through chat to resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth it!
on September 28, 2024
Posted by: Lynn
from Brooklyn NY
Verified Purchase:Yes
Very satisfied with sound and comfort. Easy to setup. Sound quality exceptional with features to customize.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Out of this world excellence ✨️
on September 28, 2024
Posted by: D Best
Verified Purchase:Yes
Samsung though of everything with these amazing ear pods. And the sound quality is beautiful and bass rich.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Please bring the Buds 2 pro design back!!
on September 28, 2024
Posted by: Aviral
from Sunnyvale, California
Expertise:Expert
Verified Purchase:Yes
I don't know why you wanted to ditch the super comfortable and unique design of Buds 2 pro for these uncomfortable cheap feeling earphones. Yes the sound is better, yes ANC is better, yes the lights are a cool perk, but you know what's cooler?
Your consumers being able to flaunt that they can wear your product for 8 hours straight without any problem.
Please bring the Buds 2 pro design back!!
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Aviral, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are enjoying the enhanced audio quality, features, and new LED lights. If you are finding them uncomfortable for prolonged wear, we have provided a link to an article to help you with the placement, and recommend doing a fit test with your earbuds when connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Very good manufacturing quality, less good design
on September 28, 2024
Posted by: Wilson
from Oh
Expertise:Intermediate
Verified Purchase:Yes
Easy to connect to phone, sound is good, work very reliable. Not good design the case design, not very good erognomic design.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Wilson, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are so happy to hear you are enjoying the easy connection, audio quality, and reliability of your earbuds. We have provided a link to the Samsung Support Team if you have any questions or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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