Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,986 Reviews)
Rating breakdown 13,986 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: cray cray
Verified Purchase:Yes
fits me perfectly. love the sound and the set is slick and just gorg....a lot better than airpod
Written by a customer while visiting Samsung US
Posted by: Brandon B
from Buffalo, NY
Verified Purchase:Yes
They sound great. Left ear bud stopped charging on the 3rd day. Adjusted the charging prongs a little and they started charging again. This shouldn't happen at the price these are going for.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: VCUFAN
from RVA
Verified Purchase:Yes
I've always had an aversion with anything in my ear, but these Galaxy Buds3 Pro are a game changer. Love the full, sound quality and it stays in place during jogs. It connects to my phone/devices every time without any issue.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Watson
from Nj
Expertise:Intermediate
Verified Purchase:Yes
They are a great product but i still like the Live Buds better
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: John
Expertise:Intermediate
Verified Purchase:Yes
I love how they stay in my ears but they aren't loud enough and the battery life is horrible.
Response from Samsung USBy Social Commerce, October 8, 2024
Hi John, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fully immersive listening experience is to you and volume plays a critical role in this endeavor. We have provided a link to an article to help you troubleshoot the volume of your earbuds. We have also provided a link to an article to help you with the battery life. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these frustrations continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Dwight
from Hackensack, NJ
Expertise:Intermediate
Verified Purchase:Yes
Random feedback occurs when readjusting the buds in my ear. On one particular occasion the buds had static nose with a feedback tone blaring through which didn't stop right after putting it back in the case. Slips out easier than the buds 2 pro and quite annoying to wear at the gym. Not the biggest fan of the color.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 7, 2024
Hi Dwight, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have brand new earbuds that are not operating as intended or expected. The feedback you are experiencing may be caused by an obstruction to your microphone during placement or adjustment. We have also provided a link to an article to help you with the fit of your earbuds, and always recommend a fit test be performed in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these experiences continue and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Alex
from Colorado
Verified Purchase:Yes
Headphones are great sound good and customizable through the app. They don't stay in the ear to well unfortunately. More ear tip options would most likely fix the issue
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, January 25, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Alex! We’re glad you enjoy the sound quality and customization options available through the app. Your experience is important to us, and we want to ensure you get the best fit possible. We see that you mentioned that they don’t stay in your ears well. We understand how crucial a secure fit is for enjoying your listening experience. While you’ve already explored the included ear tips, we encourage you to check out the fit test on the wearable app to help get you a better fit. For any assistance, feel free to reach out to us at Samsung Support, and we hope you continue to enjoy the immersive audio experience that the Galaxy Buds3 Pro offer! -Kelvin
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: Tareq
from Greenville, nc
Expertise:Expert
Verified Purchase:Yes
I love it, very satisfied, voice controls everything
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US