Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,986 Reviews)
Rating breakdown 13,986 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Camlet
from Queens, NY
Expertise:Intermediate
Verified Purchase:Yes
Sound quality is great but still falls out my ears
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, October 7, 2024
Hi Camlet, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are enjoying the enhanced audio quality of your earbuds, and we would love to help you maximize your experience and find the ideal fit for your device. We have provided links to an article and a video to help you with the fit, and recommend following up with a fit test in the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if you continue to experience this matter or would like any assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: William
Verified Purchase:Yes
Improvement over last Samsung Gallaxybuds 2 That I purchased. Excellent sound listening to Rock, Now able to turn of with touch of buds.
Written by a customer while visiting Samsung US
Customer Rating
1
Very Uncomfortable. They are too heavy and big.
on September 26, 2024
Posted by: ivsm21
from Warsaw, IN
Expertise:Expert
Verified Purchase:Yes
They are super uncomfortable. My ears hurt everh time I use them, they are too big and heavy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hey there Ivsm21, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important a comfortable fit is to you for your usage every day. We have provided a link to an article to help you with the fit of your device. You can also do a fit test with your earbuds when connected in the Samsung Wearables App. Lastly, we have provided alink to the Samsung Support Team if you would like to discuss this experience with the fit further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Loukas
from Texas
Expertise:Intermediate
Verified Purchase:Yes
The are 5 to 5 starts BUT needs more work on how can stuck and seal on your ears. BTW I recommend 1000%
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Juan
Verified Purchase:Yes
In my professional opinion, these are the finest pair of earbuds I have ever purchased.
Written by a customer while visiting Samsung US
Posted by: Alex
Verified Purchase:Yes
They're great, the features and have a cool design. My only take away is the fact that it's not that comfortable compared to the previous buds. With the previous I felt like I could wear them for 4+ hours. These fall out sometimes and 2 hours in they start to get annoying.
Response from Samsung USBy Social Commerce, October 8, 2024
Hey there Alex, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are pleased to hear you are enjoying the audio quality and new design of these earbuds. We would love to help you troubleshoot the comfort in the fit of your device. We have provided a link to an article to help you with the placement, and recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to the Samsung Support Team if these resources do not help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: K Buzick
from Bismarck ND
Verified Purchase:Yes
Best buds I've had in a long time! Great fit, feels snug in my ear and doesn't feel like it'll fall out. Sound is amazing! Very happy with these! The only downside I've found is the switching of the tips. I immediately had issues with this and had to return them right away because the rubber portion of the tip broke. This is something that needs to be addressed. I even found a youtube video on how to properly remove them and it didn't work. Had to replace them.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Brian
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
These headphones don't seem to be any better than any of the previous models.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, October 8, 2024
Hi Brian, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important it is to feel that you have gotten the best device possible for your needs. We have provided a link to the full device manual to help you discover the features of your new device and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have any questions or would like assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US