Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,986 Reviews)
Open Ratings Snapshot
Rating breakdown 13,986 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,521
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Samsung's best
on September 25, 2024
Posted by: Maurice
Verified Purchase:Yes
These have been the best ear buds I've had up to date. The fit, the sound and how well they switch between devices.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad product and im a big time samsung user
on September 25, 2024
Posted by: Eddie
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Poor performance, won't stay in your ears will in use,Poor battery use and the audio althea noise you here and high pitch sound which hurts you ears and tips are horrible they tear easy and hard to remove samsing messed up on this devices big time.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there Eddie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would be more than happy to help you troubleshoot any experience with your device that is frustrating or not operating as intended. We have provided articles below to help you with the fit, battery, audio quality, and changing ear tips for you. We also recommend ensuring the microphone of your device is not obstructed as this can cause the high pitch sound you mention experiencing. Lastly, we have provided a link to the Samsung Support Team if these experiences continue and you would like to review additional options. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
a little help
on September 25, 2024
Posted by: Koshua Bitz
Verified Purchase:Yes
I need help because i bought a pair of samsung buds 3 and sent in my trade in device and returned the buds 3 for a better personal fit if the galaxy buds 3 pro, I also did the trade in option there assuming i would get my original trade in device back to me, how can i get someone to call me and to fix this?
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good, could be better
on September 25, 2024
Posted by: Ricardo
from Bakersfield CA
Expertise:Intermediate
Verified Purchase:Yes
Beautiful, sounds great. My only issue is the battery does not last very long at all on the buds. That is horrible consistency I had cheaper ones where the battery lasted most of the day. But over all, I would still receive these buds
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 17, 2024
Thanks for providing your feedback on the Galaxy Buds3, Ricardo. We're glad to hear that you find them beautiful and appealing overall. We understand that battery life is crucial for a seamless listening experience, and the Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, extending to 30 hours with a fully charged case. Features like Ambient Aware and Active Noise Cancellation enhance your audio experience, allowing for clear music and calls regardless of your surroundings. To conserve battery life, keep the earbuds in the charging case with the cover closed when not in use, and adjust notification settings through the Galaxy Wearable app on your connected phone, or through the Galaxy Buds app if you're using iOS. These tips can help you maximize your listening time. We appreciate your insights and hope you'll continue to enjoy the exceptional sound quality and comfort that the Galaxy Buds3 offers! If you have any more questions or need assistance, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Best Earbuds Samsung has made so far.
on September 25, 2024
Posted by: Jack
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
Great sound. Good fit. Only reason I've deducted 1 star was because the ear tips are extremely fragile and tear easily when replacing for a different size. Otherwise, these are the best earbuds Samsung has made so far.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Earbuds!
on September 25, 2024
Posted by: Brandon
from Phoenix, Arizona
Expertise:Beginner
Verified Purchase:Yes
Amazing quality
Amazing sound
Only downside is that there is none.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Squeaky
on September 25, 2024
Posted by: JD B
Expertise:Intermediate
Verified Purchase:Yes
Works okay - not exactly thrIlled with them. A longer insert into the ear would hold them in better; otherwise, they feel too loose - bigger end plugs didn’t help and didn't feel good. Started squeaking every time when inserting into ears to get snug fit. Reset them in the app, which helped, but then the squeak still came back occasionally. It's hit and miss with the squeak sound when fitting to the ear.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there JD B, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro with us. we completely understand how important a comfortable secure fit and audio quality are to you every day. If you are primarily experiencing the feedback during placement of your earbuds, this may be due to have your fingers covering the microphone during placement. This can cause disruption and feedback, this may also be the case during any adjustment you may make. We have provided links to help you with additional troubleshooting for both the fit and audio quality of your earbuds. Lastly, we have provided a link to the Samsung Support Team if these experiences continue. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Its ok
on September 25, 2024
Posted by: Mar a
Expertise:Expert
Verified Purchase:Yes
Starting ringing in my ear when using it after a week
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there Mar a, thank you for your feedback o your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have brand new earbuds that are not operating as intended or expected. For the feedback you mention experiencing, we recommend ensuring the microphone of your earbuds is not covered as this has been shown to cause this feedback. If this does not help you resolve this experience, we have provided a link to the Samsung Support Team to offer additional assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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