Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,967 Reviews)
Open Ratings Snapshot
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Decent buds, not for noise cancelling.
on May 6, 2025
Posted by: DGood
from Lebanon, PA
Expertise:Intermediate
Verified Purchase:Yes
The fit is good, the battery is great. The noise cancelling is terrible.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We're delighted to see that you’re enjoying the fit and battery life. We understand that having the best noise cancelling experience can enhance your listening enjoyment. For tips to optimize the noise control feature, please check out our guide at the link below. It has useful suggestions to help you get the most out of your Buds3 Pro. We truly value your input and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please reach out to us at Samsung Suppoort. -Kelvin
https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-my-galaxy-buds-pro-noise-control-feature-is-not-working-properly/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent sound . The best way to communicate.
on May 6, 2025
Posted by: Robertg
from New jersey
Expertise:Beginner
Verified Purchase:Yes
Perfect design all around , very impressive. Ï am always satisfied with my samsung products.
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for your fantastic review of the Galaxy Buds3 Pro, Robert! It’s great to see that you’re impressed with the design. We believe that sound quality is just as important, which is why we’ve integrated our Samsung Seamless Codec. This technology ensures that you retain ultra high-quality audio all the way from the recording studio to your earbuds, preserving the stunning, studio-like sound. You’re able to experience intricate details in your music just as the artists intended. We’re thrilled that you’re satisfied with your Samsung products! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
High Quality
on May 14, 2025
Posted by: Jeff
from NJ
Expertise:Intermediate
Verified Purchase:Yes
High quality sound and noise cancellation. Comfortable fit that stays in my ear.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 14, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jeff! We love to see that you're enjoying the exceptional sound quality and the comfortable, secure fit. With our Adaptive Noise Control, you have the power to eliminate distractions like traffic, allowing you to fully immerse yourself in your audio. The perfect harmony of Active Noise Cancellation and Ambient sound means you can focus on what you love most, whether it’s your favorite music, podcasts, or just talking on the phone. We hope you continue to love your Buds3 Pro. If you ever have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Buds 3 pro
on May 14, 2025
Posted by: Reese932
Great headphones for sound quality and noise canceling. But by far the worst Samsung product I own. I had bought a total of three buds 3 and 2 bud 3 pro each pair has the same issue will only charge when they want to. After owning 3 I dont think is a coincidence anymore
Features
5 out of 5
5
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Reese! We're thrilled see you enjoy the sound quality and noise cancellation. It’s important to us that you can fully enjoy your earbuds. To enhance your experience, you might want to check the charging contacts inside the case to ensure they are clean, as dirt can sometimes affect the connection. Resetting your Galaxy Buds3 Pro through the Galaxy Wearable app can refresh their performance as well. Keeping your earbuds’ firmware up to date is another great way to ensure optimal functionality, so be sure to check for updates in the Galaxy Wearable app. Additionally, using the original charging cable and adapter and ensuring that the case has enough battery can further support a better charging experience. If you need more assistance, feel free to reach out to us at Samsung Support for personalized help. We appreciate your feedback and hope these suggestions enhance your enjoyment of your Galaxy Buds! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Won't stay in my ears.
on May 15, 2025
Posted by: Clint G
from Knoxville tennessee
Expertise:Intermediate
Verified Purchase:Yes
I like them but they won't stay in my ears. I have changed out the ear pieces still won't help. If I could send them back I would.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 16, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Clint! We’re glad to see that you like them, but we understand that getting the right fit is essential. Have you tried the Fit Test feature? It helps you find the perfect ear tip for a secure and comfortable fit. A proper seal can enhance both sound quality and stability. If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. Your satisfaction is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh - About destroyed my eardrum
on May 16, 2025
Posted by: Sully
Verified Purchase:Yes
I accidentally dropped the right earbud from about 2 feet, and it immediately started emitting a high-pitched ringing sound — loud enough that I was genuinely worried it might damage my eardrum. After checking Reddit, I found that others have had similar issues. Thankfully, after about 20 minutes of gently shaking the earbud, the ringing stopped and it returned to normal. Since then, both earbuds have worked fine, and the sound quality is actually pretty good. But that initial issue definitely shook my confidence in the build quality.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Sully. We're glad to see that after some gentle shaking, the matter resolved itself, and both earbuds are working well. Regarding the loud ringing sound you encountered, this can sometimes happen due to microphone feedback, especially when using Active Noise Cancelling (ANC), Adaptive, or Ambient Sound modes. When the microphone picks up sound from the speaker, it can create a feedback loop, resulting in that high-pitched noise you experienced. This could be triggered if the sub-microphone on the outer edge of the earbuds is touched or covered while adjusting them or putting them in. We appreciate your feedback, as it helps us understand and improve our products. If you have any more questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great sound ANC, squelchy Ambient
on May 18, 2025
Posted by: Jeremy
Verified Purchase:Yes
The sound quality of these ear buds are undescribable in a phrase it's more like an emotion. All of the positive emotions mixed with a lil melancholy and that's a great thing. I do get some feedback from them in the form of loud squelches, but only on the Ambient aware mode I don't know why that is but hopefully I'll figure it out.
Response from Samsung USBy R&R Team, May 19, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Jeremy! We’re excited to see that the sound quality has evoked such deep emotions for you. With our Enhanced 2-way speaker system and Dual Amplifier technology, every note is delivered with clear precision, achieving an impressive 24bit/96kHz audio quality. Regarding the loud squelches you're experiencing in Ambient Aware mode, this can sometimes happen when the microphones pick up sound from the speakers if the buds are touched. This creates a feedback loop that results in the high-pitched noise. We understand how that can be distracting, and we hope this information helps. With 360 Audio, you can enjoy an immersive sound experience that adapts to your head movements, and our Super Wideband Call technology ensures crystal-clear conversations. If you have any questions or need assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great Features, just not durable
on May 20, 2025
Posted by: Arturo E
from Arlington TX
Expertise:Intermediate
The earbuds 3 pro are great, but not great for active people. I love the quality, sound, and fit of the buds pro 3. However, I am tough on them. I take them biking, running, and to the gym. I've had a few rides where I hit a jump and have fallen. Probably landed on the case. I've had a few runs, when it starts raining on me. After a few tough exercise sessions, the buds slowly stopped working.
Then their support is terrible. Asking me to try all these things before they could help me. I've been on the chat with them for over an hour with no results.
Loved the devices, but just not durable.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 20, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Arturo. It’s great to see that you appreciate the sound quality and fit! We understand how important durability is for an active lifestyle, especially when you're biking, running, and working out. It sounds like you've already tried some troubleshooting steps, and we’d love to help you further. Keep in mind that Samsung offers a 12-month limited warranty for any manufacturer defects. You can also consider Samsung Care+ for additional coverage and support on eligible devices. We urge you to reach out to us at Samsung Support so we can assist you and ensure your earbuds are performing at their best. Your experience matters to us, and we're here to help! -Kelvin
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Written by a customer while visiting Samsung US
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