Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,967 Reviews)
Open Ratings Snapshot
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Used to be great, now terrible.
on April 22, 2025
Posted by: Jeff karingithi
from Dallas, Texas
Expertise:Expert
I've had these since September and at first they were perfect. Great sound, noise cancelation was impeccable, charged quickly and reliably...then one day, the left bud wouldn't charge in the case. I would charge them and the right was fine but the left barely charged. I searched online and did all the recommended tips and tricks, to no avail. The only thing that worked sometimes was to charge both buds independently...still the left bud never ever fully charges. I'm at a loss. I love these buds, but now the left barely charges anymore and I basically use one now. If I get both sides charged, I use both but I'm lucky if I can get the left to charge past 60%...I've tried every trick in the book. What's going on? Is this because of a software update? Can you guys help in any way? Please advise.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
We appreciate you reaching out to us, Jeff. Your feedback on the Galaxy Buds3 Pro is greatly appreciated as we continue to make improvements and changes. We understand you have concerns about your earbuds not charging past 60%, and we are here to assist you. To troubleshoot, please start by cleaning the charging contacts to ensure there is no sweat, liquid, or debris interfering with charging. Next, check that the earbuds are properly seated in their designated slots within the charging case. Restart the earbuds by placing them in the case, closing it for at least 7 seconds, and then taking them out again. Also, verify that the charging case is functioning properly and has sufficient battery. Finally, use the Galaxy Wearable app to check for any available updates for your earbuds, as keeping them updated can enhance performance. If these steps do not resolve the situation, we recommend having the earbuds evaluated by a Samsung Service Centre or an authorized service provider. We hope this information helps improve your experience! If you have any further concerns or questions, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Volume Up
on April 22, 2025
Posted by: Branson
Verified Purchase:Yes
These ear buds are by far the best pair I have had.
Love to feature of telling it " volume up"...
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 23, 2025
It’s awesome to see how much you’re enjoying the Galaxy Buds3 Pro, Branson! The voice control feature really adds a whole new level of convenience. It’s like having a personal assistant right in your ears. Plus, with the Buds3 Pro’s incredible sound quality and advanced features, it’s clear they’re designed to make your day-to-day life easier and more enjoyable. We're so glad they’re living up to your expectations! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Mr
on April 22, 2025
Posted by: Anonymous
from New Jersey
Expertise:Expert
Verified Purchase:Yes
A very good earbud, better than the predecessor. Will always recommend this bud.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 23, 2025
Thank you so much for your thoughtful review, Francis! We're thrilled to know that you find the Galaxy Buds3 Pro to be an improvement over the previous model! Our team worked hard to enhance sound quality, ensure a comfortable fit, and add features like intelligent active noise cancellation. It’s fantastic to know that you're enjoying these advancements. Your recommendation means a lot to us, and we’re excited for you to continue your audio journey with the Galaxy Buds3 Pro! If you have any questions or need assistance with anything, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery life
on April 24, 2025
Posted by: Joe K
from O Fallon MO
Expertise:Expert
Verified Purchase:Yes
Sound is great. Battery life is not what is advertised. Only get 3 hours before needing a charge.
Response from Samsung USBy R&R Team, April 25, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Joe. It's great to see that you enjoy the sound quality these buds provide. The Galaxy Buds3 Pro includes Galaxy AI, which automatically optimizes sound settings based on your environment to ensure a superior listening experience. When it comes to battery life, the Buds3 Pro offers up to 26 hours of playtime, which can be extended to up to 30 hours with a fully charged case. To make the most of the battery, store the earbuds in their case when not in use, keep them updated using the Galaxy Wearable app, and use Samsung-approved chargers. Thank you for sharing your experience, and we hope these tips enhance your enjoyment of the Galaxy Buds3 Pro! For any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on April 24, 2025
Posted by: Lizz
from Cali
Expertise:Beginner
Verified Purchase:Yes
Great experience! So far I'm so liking it and would recommend trade in great progrmas
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 25, 2025
It's a pleasure to hear from you, Lizz. Thank you for sharing your experience with the Galaxy Buds3 Pro! We're thrilled to see that you’re enjoying them and find them to be a great fit for you so far. Our focus on premium sound quality and innovative features such as Galaxy AI really aims to enhance your listening experience, and it's fantastic to know you're finding that value in the product. If you have any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Unboxing Disappointment: Earbuds That Fail
on April 24, 2025
Posted by: Momo
from United States
Expertise:Intermediate
Verified Purchase:Yes
Unboxing these earbuds was the start of a major letdown. No matter the adjustments, they refused to fit and kept falling out. Frustration replaced excitement within minutes of use.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, April 25, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Momo. We want to make sure to enjoy all the great features these buds have to offer, such as Active noise cancellation and the improved bass and sound quality. To achieve a secure and comfortable fit, it's important to use the included ear tips properly. Begin by selecting the ear tip size that best matches your ears. Make sure the ear tips are firmly attached to the earbuds and positioned securely in your ears. Adjusting the earbuds' angle can also help improve their stability and prevent them from falling out. Additionally, you c an use the Earbud Fit Test available in the Galaxy Wearable app to ensure the best fit. Simply open the app, navigate to Earbuds settings, and select Earbud Fit Test. The earbuds will emit a sound, and the app will analyze the fit. If the results indicate a poor fit, try adjusting the earbuds or switching to a different ear tip size, and then retest until you achieve a good fit. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sounds great. But not water protected
on April 30, 2025
Posted by: Steponup
from Minnesota
Expertise:Intermediate
I bought them on Christmas i was working out side in the rain and it damaged the ear buds. They don't cover that for warranty.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We hate to hear about the damage caused by working in the rain. The Buds3 Pro has an IP57 water resistance rating. It's important to note that while our warranty covers manufacturing defects in material and workmanship for 12 months, it unfortunately doesn’t cover damage from external factors like water exposure. To help safeguard your devices in the future, we highly recommend considering Samsung Care+. This service offers extended protection and extra support for eligible devices, which you can enroll in during your purchase or within 60 days afterward. We appreciate your feedback and hope to see you enjoying your Galaxy Buds3 Pro again soon! If you have any questions, please be sure to reach out to us at Samsung Support -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Headphones buds 3 pro
on April 30, 2025
Posted by: Oleh
from Illinois
Verified Purchase:Yes
I liked the headphones for their simplicity and comfort.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 1, 2025
Thank you for sharing your thoughts with us, Oleh! We’re elated to see that you appreciate the simplicity and comfort of the Galaxy Buds3 Pro. They truly have a refreshed look that adds to their appeal. Designed for true audio lovers, these buds feature a comfortable, new shape and improved hardware that delivers an impressive sound. You’ll experience high-resolution audio like never before! Plus, with our advanced Wind Shield technology and intuitive controls like Swipe and Pinch, enjoying your music has never been easier. We’re glad you’re enjoying them! If you ever have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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