Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,967 Reviews)
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Gema
from Chicago IL
Expertise:Expert
Verified Purchase:Yes
The product is awful
They will not stay in your ears, very uncomfortable and they glitch a lot.
I do not recommend at all
They will not stay in your ears, very uncomfortable and they glitch a lot.
I do not recommend at all
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 14, 2025
Thanks for taking the time to share your candid feedback on the Galaxy Buds3 Pro, Gema. Your feedback is truly invaluable as we continue to make improvements and changes. If you’re having trouble getting the right fit, it’s important to use the correct size ear tips that come with the earbuds. A proper fit ensures there are no gaps between the ear tip and your ear, which helps prevent sound leaks and enhances audio quality. Make sure to check the directional markings on the earbuds; "R" indicates the right ear and "L" indicates the left ear. Insert each bud accordingly, angling them slightly so that the microphones face your mouth. You can adjust the position by rotating them until you find a comfortable fit. Additionally, consider using the earbud fit test available in the Galaxy Wearable app to ensure the best fit for optimal sound quality. Regarding the glitches you mentioned, we'd like to gather some additional information to better assist you. Please be sure to reach out to us at Samsung Support so that we can better assist you. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Disappointed human
Verified Purchase:Yes
The earbuds stopped charging 3 weeks after I purchased them prior to taking a long Airline flight leaving me with no earbuds for my flight and had to take them on my time to a repair shop where it was going to take 5 days for a turnaround. They should have immediately fedexed me new earbuds and then taking the failed earbuds as a return given that they were only three weeks old prior to failure and then it became my problem. I'm not impressed
Response from Samsung USBy R&R Team, April 14, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro. It’s understandable how inconvenient it must have been to face challenges with charging, especially before your flight. To ensure proper charging, make sure the charging contacts on the earbuds and case are clean and free from debris. Using Samsung-approved chargers and USB Type-C cables is also recommended for maintaining optimal performance. Fully charging both the earbuds and the case before use can enhance their functionality. If the charging still doesn’t work as expected, visiting a Samsung Service Centre or an authorized service center is recommended. Samsung products are covered by a 12-month limited warranty against manufacturing defects, which may provide support in such situations. Thank you for sharing your thoughts and helping us identify areas for improvement. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy these headphones the case will break a.
on April 15, 2025
Posted by: Abro
The case breaks very easily and they refuse to replace or assist.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, April 16, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Abro. The charging case is made from polycarbonate material, which provides durability and a sleek finish. However, if the case is damaged, Samsung recommends visiting a Samsung Service Centre or an authorized service center for repair. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. Please be sure to reach out to us at Samsung Support so that we can look into what needs to be done to get this resolved. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy will break
on April 16, 2025
Posted by: samsung shop
Broke in less than 1 year. They will offer no support or help with repairs or replacement.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 16, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We hate to see that your buds broke. We stand behind the quality of our products, and it's important to us that you feel supported. Please remember that your Galaxy Buds3 Pro comes with a 12-month limited warranty for manufacturer defects, designed to provide peace of mind. Additionally, if you're looking for extended protection, Samsung Care+ is available for eligible devices, offering more comprehensive support and coverage. To assist you further and address your specific concerns, we encourage you to reach out to us at Samsung Support. Our team is here to help, and we want to ensure that you have the best possible experience with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: ChiGirl
Verified Purchase:Yes
Let me start by saying that the sound quality (includung noise cancelation) is very gpod when both buds are in, and they're comfortable.
But the reason I wish I hadn't bought them boils down to this: noise cancelation is not available when using only one bud.
I live in a big city. It is not safe to go around with both ears plugged. I need to hear more than "conversations and sirens" that (sort of) come through in "adaptive mode. I need to have one ear open to my environment. However, these buds don't offer noise cancelation if only one bud is in use -- so in the bustling noise of a city, it's hard to hear someone on the phone, or a news program or podcast (none of which require stereo). Single-ear ANC would fully address this.
And if I put in both buds so I can turn on turn ANC or "adaptive" mode in order to hear, then I can't hear myself through the buds (so I have no idea how loud I'm speaking). Single-ear ANC would fully address this, too.
I had cheap buds 5+ years ago that supported single-bud ANC. With the number of mics, I think this would be just a firmware change. I expected far more from this brand (especially at this price).
Response from Samsung USBy R&R Team, April 17, 2025
Hey ChiGirl! Thanks for sharing your detailed feedback about the Galaxy Buds3 Pro. It's great to see that you find the sound quality and comfort impressive when using both earbuds. Regarding noise cancellation, the Galaxy Buds3 Pro require both earbuds to be worn for features like Active Noise Cancelling and Adaptive mode to function effectively. This design ensures optimal performance. For safety and awareness, the Ambient sound mode can be activated to allow surrounding sounds to come through, helping you stay alert to your environment. The Voice Detect feature automatically switches to Ambient sound mode when you start speaking, which can help you hear your own voice during calls. Once again, we appreciate your candid feedback. For any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Joel
from Minneapolis, MN
Expertise:Expert
Verified Purchase:Yes
No zero stars, worst samsung purchase ever if I don't get my q50 tade in value for the bud pro 2 you couldn't send back I will be very upset noise canceling and battery life are a joke
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 17, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Joel. The Buds3 Pro is designed to provide an enhanced listening experience with features like Active Noise Cancelling and up to 26 hours of playtime per charge, which can be extended to 30 hours with the charging case. If you're experiencing concerns with the noise-canceling feature or battery life, Samsung recommends ensuring the earbuds are fully charged and stored in case they are not in use to optimize performance. Also, be sure to ensure that you have the right ear tips in so that the noise cancellation can function at it's best. Your feedback is valuable, and we appreciate you sharing your experience! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't lose them
on April 17, 2025
Posted by: Rob79
from Los angeles
If you lose them, and they're still inside the case, you can't locate them with "find my earbuds"
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, April 18, 2025
It's great to hear from you, Rob. Thank you for sharing your experience with the Galaxy Buds3 Pro! We appreciate your feedback. If your earbuds go missing, you can easily track them using SmartThings Find or Samsung Find. These features let you see their location on a map, play a ringing sound to help you locate them, and send notifications when they’re within range again. Be sure to check out the link attached to learn more about these tracking capabilities. If you have any other questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003616/
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Written by a customer while visiting Samsung US
Customer Rating
1
They fall out all the time
on April 21, 2025
Posted by: Anonymous
from Fort Worth Texas
Expertise:Expert
I purchased the Galaxy Buds 3 Pro silver, and they fall out all the time. I have tried changing the tip from small, to medium, to large several times, but I feel that they fall out because of the design and not the fit.
I cant eat or chew gum with them in. I cannot lean forward too far. They do not want to stay in! I can compare it to wearing a heavy poorly fitted pair of glasses and have to constantly be push back on.
I owned the Galaxy buds 2 before this and they also were bug and bulky, but they stayed in better, but would cause ear soreness from tight fit.
I owned the original Galaxy buds and used them for 6 years! before they gave our and they fit better than all the new models.
I tried purchasing a refurbished set of original Galaxy buds but they were broke and the noise cancelation did not work, so I was forced to go with the new models and they all sucked.
Super disappointed and with they lived up to the hype. But they did not because they fall out all the time.
And no I do not have odd shaped ears.
I cant eat or chew gum with them in. I cannot lean forward too far. They do not want to stay in! I can compare it to wearing a heavy poorly fitted pair of glasses and have to constantly be push back on.
I owned the Galaxy buds 2 before this and they also were bug and bulky, but they stayed in better, but would cause ear soreness from tight fit.
I owned the original Galaxy buds and used them for 6 years! before they gave our and they fit better than all the new models.
I tried purchasing a refurbished set of original Galaxy buds but they were broke and the noise cancelation did not work, so I was forced to go with the new models and they all sucked.
Super disappointed and with they lived up to the hype. But they did not because they fall out all the time.
And no I do not have odd shaped ears.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Ryan. The Buds3 Pro are designed to fit securely when adjusted properly, but we understand that fit can vary for different users. To improve the fit, you can try rotating the earbuds slightly or adjusting their position to ensure the touch-sensitive sensor makes contact with your ear. Additionally, the Galaxy Wearable app offers a Fit Test feature that can help you find the best fit. Simply wear both earbuds, open the app, and follow the steps to run the test. We appreciate your feedback and hope these suggestions make a difference for you! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US