Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,983 Reviews)
Rating breakdown 13,983 reviews
5 Stars
9,567
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Kbbb
Verified Purchase:Yes
Have a hard time getting them to fit correctly, falls out alot
I would recommend this to a friend!
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Kbbb, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds are to you on a daily basis. We have provided alinkto an article to help you with t he fit of your earbuds, and another to a video to help you change the ear tips for an ideal fit. We also recommend performing a fit test while wearing your earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if this experience continues or you wouldlike any assistance with your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Raj P
Verified Purchase:Yes
Nice buds with AI technology. Nice fits and perfect noise cancelation.
Written by a customer while visiting Samsung US
Posted by: Geoff
from Nashville, TN
Expertise:Intermediate
Verified Purchase:Yes
Overall I will give them a three primary due to the fit in the ear. My Buds2+ fit a lot more securely and I've been told I'm a lot clearer when I use the Buds2+ instead of the Buds3 Pro. The other aspect is they went with a less powerful wireless charger on the new Buds3 Pro than what the Buds2+ has. If you use almost any real protective case (I like the Spigen cases) you cannot charge the Buds3 Pro wirelessly - period. I have absolutely no issue charging the Buds2+ in a Spigen case wirelessly with multiple different chargers.
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Geoff, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more thantoh elp you with thefit of your earbuds and have the best experience possible. We have provided links toan article to hep you with the placement, and a vide to help you change the ear tips to best align to your ears, if you haven't done so already. We also recommend doing a fit test with your earbuds connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Teamif you would like additional assistance or continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Hannah
from Nashville
Expertise:Beginner
Verified Purchase:Yes
Love these earphones but I was disappointed I didn't get a case with them.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Carson
from Mankato, MN
Expertise:Expert
Verified Purchase:Yes
Massive fan of the new direction the design went in. The new touch controls are amazing compared to the hold capacitive ones. Much prefer the new buttons. I have had zero accidental inputs. In ear fit is a very clear improvement over last gen. Passthrough mode is significantly better with these as well as audio quality. Couldnt recommend them more. Wouldn't kill you to hold off on the upgrade however I think they are well worth it. Would love to see more striking designs across the Samsung lineup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Larry
Expertise:Intermediate
Verified Purchase:Yes
Great sounding. Very comfortable in the ear. The touch controls work great.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: stingraysix
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
It sounds excellent, and the stick operates smoothly. However, (1) it never gave me a "good fitting", and when I tried to replace to a different size insert, the plastic ring broke off and left on the unit and I don't want to force it out so I returned the unit. (2) I prefer BUDS 2 design a lot more, so I'll keep using it, or buy another one since this set occassionally disconnected itself.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Stingraysix, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how vital the ideal fit of your earbuds is to range of daily activities. We have some great resources available online to help you with the placement of your earbuds and another to a video to help you change the ear tips without damage. We have also shared a link below to help with the bluetooth connection of your earbuds to your device. We have lastly shared a link to the Samsung Support Team if you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Lloyd E
from Santa Maria Ca
Expertise:Intermediate
Verified Purchase:Yes
Love everything about it!! The tech, look and style
I would recommend this to a friend!
Written by a customer while visiting Samsung US