Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,981 Reviews)
Rating breakdown 13,981 reviews
5 Stars
9,565
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Marco C
from San Fernando California
Expertise:Intermediate
Verified Purchase:Yes
I loved the fitting of these new Galaxy buds, also the interactive for volume up and down.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor Fit - uncomfortable
on September 16, 2024
Posted by: ABH99
Expertise:Intermediate
I have had these for a couple of weeks now. They are so painful even with the smallest tips. I had Galaxy Buds Plus for years and loved them. I was hoping this would be a great replacement. I cannot comfortably wear them for 30 minutes. The sound seems okay but the fit makes it difficult to enjoy.
Response from Samsung USBy Social Commerce, September 18, 2024
Hi there ABH99, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how valuable a comfortable fit of your earbuds is for your prolonged usage and enjoyment. We have provided a link to an article to help you with the placement, and recommend performing a fit test in the Samsung Wearables App for any recommendations on adjustments. We have also provided a link to the Samsung Support Team if this experience continues and you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
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Samsung Community
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Facebook
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: John RL
from SA Texas
Expertise:Intermediate
Verified Purchase:Yes
Won't stay in ear thoufh i tried each ear plug. Sound is not that great.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, September 18, 2024
Hi John RL, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love nothiing more than to help you have the best experience possible with your earbuds and achieve the ideal fit. We have provided a link to an article to help you troubleshoot this experience with the fit and find the perfect placement. We also recommend performing a fit test with your earbuds connected to the Samsung Wearables App. We have also shared a link to an article to help you troubleshoot the audio quality of your earbuds. Lastly, we have shared a link to the full device manual and the Samsung Support Team to help align your earbuds to your needs and listening preferences. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: John
from TX
Expertise:Intermediate
Verified Purchase:Yes
I wish it had a stronger bass sound overall good !
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Murrieta, California
Expertise:Intermediate
Verified Purchase:Yes
Unbelievable sound and a great fit. Haven't experienced any ear fatigue whilw wearing them. Best Buds yet.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Worth the money
on September 16, 2024
Posted by: DarkSeid
from Jacksonville, fl
Expertise:Expert
Only flaw I have is not great to work out in... sweat they start to slowly come out your ear.... but everything else is a 10 with these sound fit (other than gym)
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Matthias
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Earbuds pop out just by chewing food even after testing all three sizes of ear tips. Wind noise is horrible when cycling (Galaxy Buds 1 with the wingtips were the only ones that were okay with this). I miss the touch controls and these don't have them at all but voice commands are helpful for cycling. Overall, not super pleased with these buds for active lifestyles or for those who chew when they eat.
They sound great when they stay in though!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 18, 2024
Hi Matthias, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how vital the fit of your earbuds is to you on a daily basis, and using your earbuds successfully for all of your daily activities. We have provided a link to an article to help you with the ideal placement of your earbuds for a secure fit. We also suggest doing a fit test with your earbuds while you are connected in the Samsung Wearables App. We have also shared a link to the full device manual and the Samsung Support Team to help align the ANC settings and other features to your preferences during your biking. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Martin Towery
from Southaven MS
Expertise:Expert
Verified Purchase:Yes
Great sound, great fit, exceptional battery life before having to charge. Very nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US