Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,981 Reviews)
Rating breakdown 13,981 reviews
5 Stars
9,565
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Uncle Black
Verified Purchase:Yes
Can't seem to get the buds to stay in my ear they always come out during use but only when im mowing the yard or being active. If im sitting still then they are fine.
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Uncle Black, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how frustrating it can be when you have a device that is not fitting, and we would love to help you with this experience. We have provided a link to an article to help you with the ideal placement, and another to a video to help you change out the ear tips included to get that ideal secure fit. We also recommend doing a fit test with your earbuds connected to the Samsung Wearables App and placed in your ears. Lastly, we have shared a link to the Samsung Support Team if this matter continues and you would like additional assistance or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds! major upgrade from previous models
on September 13, 2024
Posted by: Scott
from Minneapolis, MN
Expertise:Intermediate
Verified Purchase:Yes
These sound incredible and are very comfortable to wear. Unlike so many others, they stay in place without problem while running, working out, etc. Currently using them with an S24 Ultra and enjoy controlling them through that app. I’ve had several other brands that never seemed to hold a Bluetooth connection with my phones, but this has been without any issue.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Waifufan
from Houston, TX
Expertise:Intermediate
Verified Purchase:Yes
The best set of earbuds I've ever owned. Hands down better than airpod pro, which I also have. Transparency mode is 90% as good as airpod pro. These are the clear choice for Android users
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anon
Expertise:Intermediate
Verified Purchase:Yes
The button rattles while I walk. The noise cancelling doesn't work as well as gen 2 in the context of riding a bike (probably with any wind). It's hard to find out how to do the find my case feature with the smart things app
Design
2
Response from Samsung USBy Social Commerce, September 17, 2024
Hello Anon, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fully immersive listening experience is to you, and we would love to help you with this experience. We have provided a link to an article to help you with the ANC setting. We have also provided links to the full device manual and the Samsung Support Team to offer additional assistance if you believe your earbuds are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Roxy
Verified Purchase:Yes
Me encantaron, bonito diseño y sobre todo muchisimas funciones, me encantaron
Written by a customer while visiting Samsung US
Posted by: REECOU
Verified Purchase:Yes
Uncomfortable in my ear. Construction of earbud struck me as cheap plastic. Sound didn't meet my expectations. I returned and bought another Samsung pro 2 set.
Response from Samsung USBy Social Commerce, September 17, 2024
Hello Reecou, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important a comfortable fit of your earbuds is to you. If you ever experience any frustrations with the fit or comfort, we recommend performing a fit test for recommendations for a resolution. We have provided a link below to the Samsung Support Team if you have questions or would like assistance at all with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Chris
from Sc
Expertise:Intermediate
Verified Purchase:Yes
Callers have hard time hearing you when you speak.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 17, 2024
Hi there Chris, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We are loving that you are finding listening to your music truly immersive, and we would love to help you have that same level of quality with your phone calls for a hands free experience. We have provided a link to an article below to help you with the call settings, and another link to the Samsung Support Team. These experts can work with you one on one to do additional troubleshooting if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Santiago
from New Jersey
Verified Purchase:Yes
great sound quality an does not bother my ears as other designs did.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US