Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,981 Reviews)
Open Ratings Snapshot
Rating breakdown 13,981 reviews
5 Stars
9,565
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,521
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
They're "Okay"
on September 13, 2024
Posted by: KARLA
from Rocky Mount NC
Expertise:Intermediate
Verified Purchase:Yes
The make screeching/high frequency noises when adjusting the fit in my ears and it's rather annoying. They do not fit in my ears as well as the galaxy buds 2 pro. I have awkward shaped ear holes and smiling talking or moving shifts the buds right out of my ears. That is a shame. I like all the features, just don't like the loud frequency sounds while adjusting and I don't like the fit as well as the last gen.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Karla, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you troubleshoot all of the frustrations you mention experiencing and help you maximize your daily usage. For the fit of your earbuds we have provided a link to an article to help you with the ideal placement of your earbuds, and recommend performing a fit test while you are wearing your earbuds and connected to the Samsung Wearables App. You also mention experiencing feedback during your adjustments, and the first recommendation would be to ensure you are not covering the microphone during these adjustments as this can cause the feedback. We have also provided a linkto an article to help you with the audio quality of your earbuds. Lastly, we have provided a linkt o the Samsung Support Team to help you with any additional troubleshooting or if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great new design
on September 13, 2024
Posted by: Doug L
from Sacramento, CA
Expertise:Expert
Verified Purchase:Yes
Amazing sound and new features. Love em. The noise canceling is so good...
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not as good as i was expecting
on September 13, 2024
Posted by: DIOs
from Florida
Expertise:Expert
Verified Purchase:Yes
They are not easy to used, battery don't last long also i dont think the the product is worth the value Samsung is charging for.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 16, 2024
Hello DIOs, we appreciate you takking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you with the battery of your device, and have provided a link to an article to help you with the different features and settings and how this can affect your battery life. Without knowing the details of your experience with your battery, we have also shared a link to the Samsung Support Team if you believe the battery of your earbuds is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great all around
on September 13, 2024
Posted by: Jeff
from Lemoore, California
Expertise:Intermediate
Verified Purchase:Yes
I love'em! I would say that the case would need to be better fitted for the buds because there was a time it would not charge properly.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nice sound but buds too loose
on September 13, 2024
Posted by: Jr48
Expertise:Intermediate
Verified Purchase:Yes
High quality sound but buds are too loose in ears. Also, tips tear when changing to different size
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Jr48, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how valuable the fit of your earbuds is to your usage and continued enjoyment. We have provided links to both an article to help you with the ideal placement of your earbuds for a secure fit, and another to a video to help you change the ear tips with ease. We also recommend performing a fit test with your earbuds placed in your ears and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Could be better
on September 13, 2024
Posted by: Stephen M
from Amarillo TX
Expertise:Beginner
Verified Purchase:Yes
Got these on pre order and they were delivered on time. There are a lot of fun features you can do with these things. I have the galaxy 24 ultra and they work great with this phone. I would have given a 5 star but the translation feature is a bit lacking. It's hard to keep up with normal speed conversation and misses several words.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
These Slay
on September 13, 2024
Posted by: C nibley
from SLC Utah
Expertise:Expert
Verified Purchase:Yes
Samsung is crushing it in 2024. I got these buds along with the new fold and watch ultra and love every one of them. The case is so cool looking and the features of the buds are awesome. Nose cancelling is excellent and sounds quality too. The fit is a little funny and I haven't gotten used to the controls but I think those will both come with time. The only bummer for me, and it is minor, is that the case doesn't lay flat when it opens so you have to use two hands to get these in and out. Not a big deal but all the other Samsung buds I've had I could just use one hand which I liked.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Unconformable
on September 13, 2024
Posted by: Jose
Verified Purchase:Yes
Look nice.but very uncomfortable. Very sensible, lound noice as we putting them in my ears.
Response from Samsung USBy Social Commerce, September 16, 2024
Hey Jose, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the appearance of your new earbuds and we would love to help you with the fit and sound you mention experiencing. We have provided a link to an article to help you with the placement of your earbuds, and recommend doing a fit test with your earbuds in the Samsung Wearables App. For the noise you mention hearing when placing or adjusting the earbuds, we recommend ensuring the microphone of the earbuds are not covered as this can cause this audio occurance. We have also shared a link to an article to help you with the audio quality of your earbuds. Lastly we have shared a link to the Samsung Support Team if these matters continue or you would like assistance with any of your Samsung products. Thank you for being a Ssamsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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