Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,981 Reviews)
Open Ratings Snapshot
Rating breakdown 13,981 reviews
5 Stars
9,565
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,521
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Active noise cancellation sound/noise
on September 12, 2024
Posted by: Paa Kwesi
from MD
Expertise:Expert
Verified Purchase:Yes
Whenever active noise cancellation is turned on, there is a particular sound/noise that comes on. Hopefully it can be addressed ASAP
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, September 16, 2024
Hey there Paa Kwesi, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are overall pleased with your earbuds, and would love to help you troubleshoot the unusual sound that occurs when using the ANC feature of your earbuds. We have provided a linkto an article to help you with this feature, and recommend ensuring the microphone of your earbuds is not covered as this can cause a disruption to the sound. We have also provided a link to the Samsung Support Team if this experience continues or would like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
BEST BUDS TO DATE
on September 12, 2024
Posted by: Mikev
from Pennsylvania
Expertise:Intermediate
Verified Purchase:Yes
I have had every type of wireless buds and these are by far the Best buds to date.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Need texture, very mixed
on September 12, 2024
Posted by: Elvis
from Utah
Expertise:Intermediate
Verified Purchase:Yes
The silicone ear tips kept sliding off my ear, tried all 3 ear tips but had the same issue, kinda wish there was some more texture on either the ear tips or the buds them self's to stay in place better.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 16, 2024
Hi there Elvis, thank youf or your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a secure fit with your earbuds is to you every day. We have provided a link to an article to help you with the fit of your earbuds. We also recommend performing a fit test with your earbuds in your Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you would like any additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
AMAZING
on September 12, 2024
Posted by: Carl
Verified Purchase:Yes
From fit to the light bar, it's amazing! But I can't even explain how much better the sound quality is over the buds 2 pro & how clear the ambient quality is!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Quality as usual
on September 12, 2024
Posted by: Justin
from New york
Expertise:Intermediate
Verified Purchase:Yes
Excellent fit and sound quality. Have never had a better set of headphones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on September 12, 2024
Posted by: Juhee
from Sc
Expertise:Expert
Verified Purchase:Yes
Great quality great product better sound best price
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the money
on September 12, 2024
Posted by: Adrian
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Awesome headphones!!! If you need to shut the world out these do the job for sure!! Great interface with my phone as well. Glad I purchased
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Waited months to be disappointed
on September 12, 2024
Posted by: Alex
from Charlotte, NC
Expertise:Expert
Verified Purchase:Yes
Buggy. Google assistant won't work, noise canceling has a lot of static, and with high pitch noises/hair rubbing the buds it pops so loud my ears were ringing.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, September 16, 2024
Hello Alex, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how frustrating it is to have brand new earbuds that are not operating as expected. We have provided a link to an article to help you with the audio quality, and recommend ensuring the microphone of your earbuds is not obsructed during adjustment or otherwise as this can cause disruption to the audio especially when using the ANC setting. We have also provided a link to the Samsung Support Team and full device manual to help you with any other experiences you would like assistance with. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
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