Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,967 Reviews)
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Panda
Expertise:Expert
Verified Purchase:Yes
Sounds is good but honestly the burning electornic smell after use can get extremely overwhelming. Idk if it's a battery issue and my buds came defective but no matter how much I clean them in between uses and my ears the smells is constant.
No, I would not recommend this to a friend.
Performance
3
Response from Samsung USBy R&R Team, March 24, 2025
Hey Panda. Thanks for sharing your feedback on the Galaxy Buds3 Pro. Samsung products are designed with quality and safety in mind, and we want to ensure your experience meets those standards. Based on the scenario you’ve described, we recommend thoroughly inspecting the charging contacts and surfaces of the earbuds for any sweat, liquid, or foreign materials that might have accumulated, as this could potentially influence performance. Cleaning them regularly with a dry, soft cloth can help maintain their condition. If the smell persists despite careful cleaning, we suggest having the earbuds assessed at a Samsung Service Centre or an authorized service center to ensure they’re functioning as intended. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Additionally, Samsung offers the option to add extended protection with Samsung Care+ for eligible devices, which includes added support. Eligible devices can be enrolled at the time of purchase on Samsung.com or within 60 days of purchase at samsungcareplus.com. We value your feedback and hope this information proves helpful in resolving your concern. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
The buds 2 pro were better
on March 22, 2025
Posted by: JohnyC
[This review was collected as part of a promotion.] These are cool that they have the listening feature so you can translate other languages in real time. But if you make any load noise in the background, like working in a factory. The admit crazy volumes of static the completely destroy your ear drum. If you move your fingers across them to press them back in your ear, you get the same static. And the fall out of my ear constantly. I've tried all three sizes of the tips and they still fall out when I chew. Then the tips themselves tear extremely easy trying to change them out. The old ones are better for sure.
Value
2
Response from Samsung USBy R&R Team, March 24, 2025
Thanks for sharing your detailed feedback about the Galaxy Buds3 Pro,
Johny. It's great to hear that you find the real-time translation feature useful and innovative! To address the concerns about static noise, this may occur if Active Noise Canceling or Ambient sound modes are activated and the microphone areas are accidentally covered. Ensuring the outer microphone is unobstructed during use can help minimize static issues. For added control, you can adjust the noise control intensity through the Galaxy Wearable app, allowing you to customize the settings to better suit noisy environments. Regarding fit, using the proper ear tip size from the included options is crucial for ensuring a secure and comfortable seal. Aligning the earbuds correctly with their directional marks (L for left, R for right) and slightly rotating them in your ear can help enhance stability, even during movement or chewing. If the ear tips are difficult to change or tear, it is essential to handle them gently and avoid excessive pulling, twisting, or pressing. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Johny. It's great to hear that you find the real-time translation feature useful and innovative! To address the concerns about static noise, this may occur if Active Noise Canceling or Ambient sound modes are activated and the microphone areas are accidentally covered. Ensuring the outer microphone is unobstructed during use can help minimize static issues. For added control, you can adjust the noise control intensity through the Galaxy Wearable app, allowing you to customize the settings to better suit noisy environments. Regarding fit, using the proper ear tip size from the included options is crucial for ensuring a secure and comfortable seal. Aligning the earbuds correctly with their directional marks (L for left, R for right) and slightly rotating them in your ear can help enhance stability, even during movement or chewing. If the ear tips are difficult to change or tear, it is essential to handle them gently and avoid excessive pulling, twisting, or pressing. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. If you have any further questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Ear buds problem
on March 23, 2025
Posted by: Beast1
[This review was collected as part of a promotion.] Sound is pretty good but design is not so good every time I move my head slip off my ear..eating movement make slips off..
Value
3
Response from Samsung USBy R&R Team, March 24, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Beast1. We're glad to see that you enjoy the sound of your buds! To help improve the fit and comfort of the earbuds, we recommend a few steps. First, try selecting the correct ear tips from the different sizes provided to ensure a snug fit that eliminates any gaps between your ear and the earbud. Proper insertion is also essential—check the directional marks (L for the left ear and R for the right ear) and insert them with the marks facing you. Angling the earbuds slightly so the microphone points toward your mouth can also enhance their stability. If the earbuds still feel loose, you can adjust the fit by gently rotating them forward or backward until they feel secure. Additionally, running an earbud fit test in the Galaxy Wearable app can confirm whether the earbuds are seated properly for your ears. We hope these tips help make your experience with the Galaxy Buds3 Pro more comfortable and enjoyable. If there’s anything else we can assist with, please be sure to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed by the Design, Not the Sound
on March 23, 2025
Posted by: Archist
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro sound amazing, but everything else about them is a letdown. The fit is awkward, constantly shifting in my ears, making them uncomfortable for long listening sessions. The blinking lights are distracting and unnecessary—why do my earbuds need to flash like a cheap toy? The gray and white color options feel uninspired and bland, lacking the premium look you'd expect at this price. Overall, while the audio quality is solid, the tacky design choices make them feel more like a budget knockoff than a true flagship product.
Value
2
Response from Samsung USBy R&R Team, March 24, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! It's great to hear that you’re impressed with the amazing sound quality, as these earbuds are designed to deliver a high-resolution audio experience with features like Samsung Seamless Codec HiFi and Ultra High Quality audio codecs. The immersive sound, powered by an independently controlled woofer and tweeter, ensures vibrant and detailed audio for true music lovers. For a more secure fit, we recommend trying the different ear tip sizes included with the Galaxy Buds3 Pro to find the one that suits you best. Adjusting the earbuds by rotating them slightly can also help improve comfort and stability during use. Regarding the blinking lights, the blade lights are customizable through the Galaxy Wearable app, allowing you to adjust or turn off the lighting style to suit your preferences. We appreciate your feedback on the color options and design, and your input is valuable as we continue to enhance our products. Thank you for sharing your experience! If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on March 24, 2025
Posted by: elvensuh
[This review was collected as part of a promotion.] Better wearing comfortably than previous buds when compared. Good noise cancellation features.
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Elvensuh! It’s great to know you find them more comfortable than earlier models. We designed the Buds3 Pro with enhanced comfort and effective noise cancellation in mind, so it’s wonderful to see that they’re meeting your expectations. We appreciate your feedback and hope you continue to enjoy your listening experience! For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Carla
from St Kitts
Expertise:Expert
Verified Purchase:Yes
Doesnt work. Disappointed and they are not cheap!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 25, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Carla. We genuinely hate to hear that you're feeling disappointed. We designed the Galaxy Buds3 Pro to deliver exceptional sound quality and comfort, so it’s concerning to know that they aren't meeting your expectations. To better assist you and understand the specific concerns you're facing, we would love to gather a bit more information. Please reach out to us at Samsung Support, and our team will be ready to help you troubleshoot and find a solution. Your satisfaction is important to us, and we want to ensure you get the most out of your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Runners' delight
on March 25, 2025
Posted by: GalaxyConvert
[This review was collected as part of a promotion.] I use these headphones for every occasion. Specifically, the blade lights come in handy when I'm running in the early morning and want an extra layer of protection and visibility in the dark. The headphones are locked firmly in my ears and the different sized tips that come with the buds are useful for getting the best fit
Value
5
Response from Samsung USBy R&R Team, March 25, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It's great to hear how much you value their versatility for all occasions. The Blade Lights are a brilliant addition, providing both style and visibility, especially during your early morning runs in the dark, adding an extra layer of safety. The tight, comfortable fit ensures they stay securely in place, even during movement, and the included variety of bud tips makes it easy to find the perfect fit for comfort and stability. We're thrilled that the Galaxy Buds3 Pro is enhancing your daily activities and truly meeting your needs. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't by it
on March 26, 2025
Posted by: Clayton
Case charger dosen't working
3 months old, and they can't do anything
3 months old, and they can't do anything
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
4
Response from Samsung USBy R&R Team, March 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Clayton. We appreciate your feedback, and we’d love to help you get them charging smoothly. First, please ensure you’re using the included USB cable along with a Samsung-approved wall adapter. Using only approved chargers can really enhance your charging experience. If you prefer wireless charging, remember that the earbuds are compatible with select Samsung Qi-compatible wireless charging pads or phones that support PowerShare. When using a wireless charger, it’s important to position the case directly in the center of the charging pad. Additionally, if your charging case has a cover, that might interfere with wireless charging, so it may be helpful to remove it or opt to use the USB cable instead. Make sure the earbuds are correctly seated inside the case, as they need to connect properly for charging. Checking the charging contacts for any debris or buildup is also a great idea, as it can hinder the charging process. Regularly cleaning these contacts can significantly improve performance. Keep an eye on the indicator lights on your charging case. If the light is flashing red, this is a good opportunity to check the connection. If you've gone through these steps and are still experiencing concerns with charging, we recommend inspecting both the case and earbuds for any visible damage. If everything looks good and the charging continues to be a concern, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US