Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,981 Reviews)
Rating breakdown 13,981 reviews
5 Stars
9,565
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Krishna
from Bloomington IN
Expertise:Expert
Verified Purchase:Yes
Pairing mode does not work if there is no charge in the case which is a very bad walk around
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Krishna, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you on a daily basis, and we are always happy to help our customers with any frustration they are experiencing. The battery of the charging case is important to also providing battery to the earbuds themselves. We have provided a link below to the Samsung Support Team to help gather the details of your experience and offer options for a resolution. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Johnny
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
I've had ever samsung earbuds and these are the best so far. The sound quality the comfortable fit in the ear and the design are perfect. Im very particular to how music sounds and you can't go wrong with the 3 pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrades with Substance unlike that fruit company
on September 10, 2024
Posted by: John T
from Columbia, SC
Expertise:Expert
Verified Purchase:Yes
Truly an upgrade from the galaxy bud pro 2's! Love the feature that ducks the volume and cuts on ambient mics when I start talking so I can converse while continuing to wear them.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alexis
from Texas
Expertise:Expert
Verified Purchase:Yes
The volume control isn't as responsive as I expected and the inability to block wind while working outside is a bit disappointing. Overall a great product
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Maybe wait for the second generation of it
on September 10, 2024
Posted by: Sherin
from Houston, TX
Expertise:Expert
Verified Purchase:Yes
It's a lot jankier than I expected for a product that was so delayed. I think the triangular stem decision was a miss, the live translation does not work yet, the ANC mic location being on top causes problems whenever there is a wind. The sound quality is decent but it fails to do a lot of the other things that were advertised that well for what is a pretty pricey item.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Social Commerce, September 12, 2024
Hey Sherin, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We understand how valuable your earbuds are to you on a daily basis. We would love to help you maximize your experience and troubleshoot any frustrations you are experiencing. We have provided a link below to the Samsung Support Team to help you resolve the matter with Live Translate and any other features you believe are not operating as intended. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: punisher9601
Verified Purchase:Yes
nice improvement over the last few years really liking the style and sound quality!!
Written by a customer while visiting Samsung US
Posted by: john
Expertise:Intermediate
Verified Purchase:Yes
they sound good and they look good.They don't fit very well they are very complicated to use but the voice part is pretty good. the last generation of buds fit better and the touch part seems better.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hey John, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot any frustration you are experiencing with your earbuds. We are happy to hear you are pleased with the audio quality and appearance of your new earbuds. For the fit of your earbuds we have provided a link to an article to help you with the placement, and another to a video to help you change the ear tips if you haven't done so already. We have also shared a link to the full device manual and the Samsung Support Team to offer additional assistance with any frustrations. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit | Samsung US
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit | Samsung US
https://www.youtube.com/watch?v=i3SBh9ySfgA
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: CS86
Verified Purchase:Yes
Thought they would be better quality all around especially with how long i had to wait for my order to come.
Response from Samsung USBy Social Commerce, September 12, 2024
Hello CS86, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you every day, and we would love to help you with any frustrations you are experiencing. Without knowing what features are not meeting your expectations, we have provided a link to the full device manual and the Samsung Support Team. These resources can help you troubleshoot any matter and maximize your experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US