Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,981 Reviews)
Rating breakdown 13,981 reviews
5 Stars
9,565
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Sean
from Los Angeles, CA
Expertise:Expert
Verified Purchase:Yes
These buds sound great and the microphone is a huge improvement over the previous version. They also connect quickly to the desired device and stay connected. I have disposed of all other Bluetooth wireless devices I have been using for calls and video conferences. We'll worth the money.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Dallas TX
Expertise:Expert
Verified Purchase:Yes
They are great but I wish it came with ear hooks to put on your ear because the headphones keeps slipping out of my ears and I don't like that at all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DJ Leon
from Maricopa, Arizona
Expertise:Expert
Verified Purchase:Yes
Great quality sound, easy to use touch functions, very comfortable fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jimmy
Expertise:Intermediate
Verified Purchase:Yes
Disappointed. The Buds2 seem to have better sound, less crackling artifacts, better fit, better controls, better case, etc.. Oh well.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hello Jimmy, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We completely understand how important the full immersive listening experience is to you on a daily basis. We would love to help you troubleshoot the audio quality of your earbuds at your convenience, and have provided a link to an article to help you below. We have also provided a link to the Samsung Support Team if this experience continues, and you would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
3
Could be better for the price and competition
on September 10, 2024
Posted by: Joseph
from California
Expertise:Expert
Verified Purchase:Yes
Sometimes people have trouble hearing me. But I do like the design change. It's a lot more comfortable, the lights are cute and great for safety on walks at night. I appreciate that the case with the earbuds in them has somewhat finding capabilities through smarthongs find.
No, I would not recommend this to a friend.
Design
4
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Joseph, thank you for sharing your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the newly designed earbuds, and are finding them comfortable for wear, and the new features in the software. We have provided a link to an article toh elp you with the call settings of your earbuds. We have also shared a link to the full device manual and the Samsung Support Team. These resources can help you best align the features and settings to your preferences. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Matt
from Arkansas
Expertise:Intermediate
Verified Purchase:Yes
Love the earbuds. I dont like how the ear piece fits. I have large ear holes and find it difficult to get a good seal. The ear pieces rip easily as well when removing them. I cant find different size ear pieces yet but i am hopeful i soon will be able to. I also thought they would do translation but not with my galaxy 24.
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, September 11, 2024
Hi there Matt, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important changing the ear tips to get the secure fit is to you. The additional ear tips should have been placed in a cardboard box placed on top with other important documents and accessories. We have also provided a link to an article to help you with the placement and a video to change the ear tips. Lastly we have shared a link to the Samsung Support Team to offer additional assistance or options to resolve any frustrations you are experiencing with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Inland Empire, CA
Expertise:Intermediate
Verified Purchase:Yes
I upgraded my earbuds from the earbuds 2 to the Ear Buds 3 Pros thinking it was going to be just that an upgrade. Well, the first difference it the fit in the ear, either I have weird ears or the way these are made they don’t fit very well. From a “tap” on the earbuds 2 to now a pinch for volume, answering a call is too complicated in that you have to find the sweet spot for the functions and if the buds are not fitted in your ear very well they wiggle while you try to find that sweet spot to answer a call or adjust volume. The biggest problem I have is the Galaxy Buds3 Pros pop (feedback) while using a string trimmer or an edger while cutting my grass, noise cancelling does work, but again they pop pretty loud. This is what I actually purchased them for, that and my walks, so this was a let down. The noise cancelling and sound are both pretty good. Overall and in hindsight I should have kept the older buds, less issues. I will call and see if this is a returnable/fixable warranty issue. At this point I could not recommend this product for purchase
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hello RivMcLean, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the uninterrupted listening experience is to you during a range of activities. We understand the new design and features will take some adjustment time for our customers who are accustomed to the tap feature that has been updated to a pinch. We have provided a link to an article to help you with the audio quality, and another to the Samsung Support Team. These experts can offer all options available to you if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Posted by: Lizzy
from NC
Expertise:Beginner
Verified Purchase:Yes
I really like the new ambient sound but the right bud screeches sometimes. I also have very small ears and even with the various ear tips I struggle keeping them on. Other than that they are pretty innovative.
Features
4
Performance
3
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 11, 2024
Hi Lizzy, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are pleased with the new ambient sound features and the updates that have been made to these earbuds. We would be more than happy to help you with the experiences that are causing frustration for you, and help you have the best experience possible. We have provided a link to two articles, one to help you with the fit, and another to hep you with the audio quality. We have lastly provided a link to the Samsung Support Team to offer additional assistance if these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US