Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,967 Reviews)
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Bad fit. Do not stay in during certain activities
on March 3, 2026
Posted by: Bbguy17
from Aurora, CO
Expertise:Expert
I have had the Galaxy Buds3 Pro for a little over a year now and have had other buds dating back to the initial release in 2019. I feel I have a god feel for the overall sound, quality and comfort of these products. I have been a Galaxy phone customer for about 15 years now and adding Galaxy Buds are very seamless on the Galaxy backbone. I have never had any issues with connecting or pairing other than connectivity issues related to Wi-Fi/internet. Normally an occasional un-pair/re-pair is expected. The Buds3 Pro problem I have has to do with how they fit and the fact that they do not always stay in my ear. Primarily the left bud has a tendency to fall out. I am relatively active and the whole purpose for Buds is, so I don't need to wear a headset on my head when I am at the gym, on a bike ride or on a walk/hike. I have tested all 3 sizes and even different sizes for each ear. The left ear bud just does not stay, and I am constantly re-positioning it, so it does not fall. Sound quality is outstanding. There really is only so much that you can expect from sound from a little device like this that is connected via Bluetooth. In my opinion, Samsung has always been very good with the sound quality. Another issue that I do not like about the Galaxy Buds3 Pro is the way they are controlled. You have to literally grab them and push 1, 2 or 3 times to have them do what you need. In my opinion it is very finicky. You have to listen carefully so you can hear the little beeps to ensure if it was 1, 2 or 3 times that you pressed it. I frequently have to stop and focus on how many times I'm pressing to make sure it is doing what I want. The older models of Buds were much better as they had a larger area that you would tap and tapping was much easier than grabbing with your finger and thumb so you can depress. Now the volume control seems to work okay as I don't need to grab the Bud, I can just put my finger on it and slide up or down. This could probably still be improved but it works okay. In my opinion, the original Galaxy Buds from 2019 have been my favorites. The had the little shark fin on them so that you could place in your ear and twist for secure fit. They would never fall out, and I would even use them on bike rides for that reason. The only reason I don't use them any longer is because the left earbud stopped working. I replaced these with the original Galaxy Buds Pro in 2021. The Galaxy Buds Pro are the worst as far as staying in your ears and the charging case stopped working after about 6 months or so. These fit the worst as you literally have to press them into your ears to try to keep them in and it made them very uncomfortable and sound quality would then be muffled. Between the original Pro and Buds3 Pro I actually used a product from another company as I was extremely unhappy with the Buds Pro. There have been improvements with the Buds3 Pro ear buds but like I mentioned, the left bud just does not stay in my ear and having it fall out while on a ride or walk/run increases the possibility of either damaging or losing the bud altogether and these are not exactly inexpensive. I am once again in the market and honestly looking at other options. Its looking like I will be a former Galaxy Buds customer due to the issues with them staying in my ear. And I understand you will probably respond with the default response explaining how to place them in your ear, making sure to use the correct size and using the fit test. I have done all that. In my case, it has not made a difference. I am giving 2 stars primarily for the sound quality.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R, March 4, 2026
Hey there Bbguy17,
Thank you for sharing your thoughtful feedback after using the Galaxy Buds3 Pro. It’s great to hear that the sound quality and seamless connectivity with other Galaxy devices stood out for you. Many Galaxy users appreciate the immersive audio experience and how naturally the earbuds integrate with their devices for music, calls, and daily listening.
When it comes to the fit of your Galaxy Buds3 Pro, proper placement is key. Wearing your earbuds correctly is important for several reasons: it improves sound quality, enhances comfort, and ensures they stay securely in your ears. Wearing them improperly can lead to discomfort, sound leakage, and an increased chance of losing an earbud, especially while jogging. Therefore, it's essential to achieve the right fit.
The Galaxy Buds3 Pro come with different sizes of ear tips. First, ensure you have the right-sized tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and guarantees optimal audio performance. If you need guidance on changing the tips on the Buds3 Pro, please refer to our guide.
Once you have the correct tips on your earbuds, check for directional markings at the bottom. You should see an “L” for the left bud and an “R” for the right bud. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Slightly angle the earbuds so the microphone is pointed towards your mouth rather than straight down. You can adjust their position by rotating them forward and backward until they feel comfortable.
Your feedback helps highlight what customers enjoy most about the Galaxy ecosystem. Thank you for being a part of the Samsung community!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for sharing your thoughtful feedback after using the Galaxy Buds3 Pro. It’s great to hear that the sound quality and seamless connectivity with other Galaxy devices stood out for you. Many Galaxy users appreciate the immersive audio experience and how naturally the earbuds integrate with their devices for music, calls, and daily listening.
When it comes to the fit of your Galaxy Buds3 Pro, proper placement is key. Wearing your earbuds correctly is important for several reasons: it improves sound quality, enhances comfort, and ensures they stay securely in your ears. Wearing them improperly can lead to discomfort, sound leakage, and an increased chance of losing an earbud, especially while jogging. Therefore, it's essential to achieve the right fit.
The Galaxy Buds3 Pro come with different sizes of ear tips. First, ensure you have the right-sized tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and guarantees optimal audio performance. If you need guidance on changing the tips on the Buds3 Pro, please refer to our guide.
Once you have the correct tips on your earbuds, check for directional markings at the bottom. You should see an “L” for the left bud and an “R” for the right bud. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Slightly angle the earbuds so the microphone is pointed towards your mouth rather than straight down. You can adjust their position by rotating them forward and backward until they feel comfortable.
Your feedback helps highlight what customers enjoy most about the Galaxy ecosystem. Thank you for being a part of the Samsung community!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Just dont work
on June 10, 2026
Posted by: Verydisappointed32
[This review was collected as part of a promotion.] This is the second oair ive purchased because of course i lost the 1st pair. These buds just went out wont wrk at all. Ver disappointed considering the price.
Value
1
Response from Samsung USBy R&R, June 11, 2026
Hey there Verydisappointed32,
Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. These earbuds are designed to deliver seamless connectivity with any device while enhancing audio quality with advanced features. We understand that losing your earbuds can be frustrating and that replacing them can feel overwhelming. However, we may have some options for you.
Samsung stands behind the quality of its products, offering a warranty that protects against manufacturing defects in materials and workmanship. This warranty is valid for a limited period of 12 months, as specified for each product. With this warranty, customers can have peace of mind knowing that their investment is protected, ensuring they enjoy the reliability and performance expected from Samsung.
Please contact our Samsung Support Team for further assistance with your earbuds. We are here to help. Thank you for your feedback and for choosing Samsung for your audio needs.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
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Thank you for reaching out and sharing your experience with your Galaxy Buds3 Pro. These earbuds are designed to deliver seamless connectivity with any device while enhancing audio quality with advanced features. We understand that losing your earbuds can be frustrating and that replacing them can feel overwhelming. However, we may have some options for you.
Samsung stands behind the quality of its products, offering a warranty that protects against manufacturing defects in materials and workmanship. This warranty is valid for a limited period of 12 months, as specified for each product. With this warranty, customers can have peace of mind knowing that their investment is protected, ensuring they enjoy the reliability and performance expected from Samsung.
Please contact our Samsung Support Team for further assistance with your earbuds. We are here to help. Thank you for your feedback and for choosing Samsung for your audio needs.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Posted by: PRooney
from NY
Expertise:Intermediate
Verified Purchase:Yes
Battery life is horrible compared to buds pro2. Squeeling high pitch noise when inserting into ears.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Social Commerce, July 26, 2024
Hi there PRooney, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you with the audio matter and battery of your earbuds and help you have the best experience possible with your earbuds. We have shared links to two articles to help you at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance and review all potential options available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad quality, stopped working within a month
on December 23, 2024
Posted by: Gaurav M
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Bought it in August 2024 and the left one stopped working after about a month. The voice is so faint in that one, you can barely hear it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 27, 2024
Hey Gaurav, we appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro. The Buds3 Pro features a refreshed look and delivers revolutionary sound, making them perfect for true audio lovers. With a comfortable new shape and improved hardware, they provide the high-resolution audio experience you’ve been craving. We hate to hear that one of your buds isn't performing well. If you're experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a few reasons for this. It’s possible that the earbuds are not being worn correctly, or they may have accumulated dust or debris. Additionally, audio quality can be affected by outdated software, low battery, and other factors. Please be sure to check out the link attached for steps to help troubleshoot this. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
2
Great Sound and Features, but Fit Could Be Better
on February 11, 2025
Posted by: DT2002
[This review was collected as part of a promotion.] I have been using the Galaxy Buds 3 Pro every day, and overall, they deliver an excellent experience. The sound quality is impressive, with deep bass and clear highs, making music and calls enjoyable. Noise cancellation is effective, and the seamless transition between my devices works flawlessly, making it easy to switch from my phone to my laptop without any hassle. The build quality feels premium, and they are comfortable to wear, at least for a while.
The only issue I have is with the fit. No matter how much I adjust them, the earbuds always seem to find their way out of my ears, even when using the largest ear tips. This can be frustrating, especially during workouts or long listening sessions. I wish they had a more secure fit to match their otherwise outstanding performance.
If they fit your ears well, these are some of the best earbuds available. But for those with fit issues, they might not be the most reliable option.
Value
2
Response from Samsung USBy R&R Team, February 14, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, DT! We're thrilled to see that you are enjoying the impressive sound quality, seamless device transitions, and premium build of your buds. The Auto Switch feature on Galaxy devices allows your phones, tablets, and earbuds to remember any previously paired Galaxy wearable devices, making it easy to switch between them. Simply wear your other connected device, and it will automatically connect. Additionally, you can use the Galaxy Wearable app to switch between devices. Your feedback about the comfort and fit is very important to us. To enhance your experience further, we recommend trying out different ear tip sizes to ensure a better fit. The Galaxy Buds 3 Pro comes with multiple ear tip sizes, including extra-small and medium options, which might help you find a more secure fit. You can also adjust the earbud positioning for an optimal seal, which can enhance both comfort and sound quality. Additionally, make sure to check the "Active Noise Cancellation" feature in the Galaxy Wearable app. This can sometimes improve fit perception by creating a more immersive listening experience, helping the earbuds feel more secure. We value your input and hope these tips help you maximize your enjoyment of the Galaxy Buds 3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Fit
on February 16, 2025
Posted by: Allwaylive
from Anderson sc
Expertise:Intermediate
Don't really stay your ear like they should not happy about that
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy R&R Team, February 18, 2025
Thank you so much for your review of the Galaxy Buds3 Pro! We're always thrilled to hear your thoughts. To address your concern about fit, it’s important to note that the Galaxy Buds3 Pro comes with different sized ear tips. The first step to achieving the best sound experience is ensuring you have the right size tips for your ears. A snug fit prevents sound leaks and ensures you get optimal audio performance. If you need assistance in finding the right ear tip size, we have a guide available that provides step-by-step instructions for changing the tips. Once you've selected the correct tips, here’s how to ensure you’re wearing them correctly: Check the bottom of the earbuds for the directional marks, ‘L’ for left and ‘R’ for right. Insert the R bud into your right ear, ensuring the R label is facing you. Insert the L bud into your left ear, with the L label also facing you. Adjust the angle slightly so that the microphone on the bottom is pointing toward your mouth rather than straight down. You can fine-tune the fit by rotating the buds forward and backward until it feels right. Additionally, we recommend using the earbud fit test available in the Galaxy Wearable app. This is a great way to confirm that you have the proper fit and to improve your overall listening experience. If you have any other feedback or questions, please be sure to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
If you can try them out first, I would!
on February 17, 2025
Posted by: Cameltosis79
They are a nice set of ear buds. However, they do not fit as well as my last set. The Galaxy Buds Pro fit like not other. Meanwhile, this set it not good at all. I've tried all the different sizes, and still feel like they're going to fall out. Or they just do and I almost lose them. I really wish I would have kept the Buds instead of "upgrading".
Other then the most important thing. The sound is still great. The quick touch features are still nice.
Other then the most important thing. The sound is still great. The quick touch features are still nice.
Response from Samsung USBy R&R Team, February 18, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We’re glad to see you love the sound quality and the quick touch features. The Buds3 Pro offers a personalized touch with intuitive controls that let you pause, skip tracks, accept calls, and more, all customized to fit your preferences. You can easily adjust the volume by swiping up or down on the Blade, while pinch controls allow you to play or pause your music and even launch your favorite app with a simple pinch and hold. We understand that finding the perfect fit can be challenging for some. Exploring the different ear tip sizes and shapes can help achieve a more secure fit. We also recommend using the fit test available in the Galaxy Wearable app. This feature helps ensure you get the best fit by checking if the earbuds are properly seated in your ears. We appreciate your insights and hope these suggestions enhance your experience with the Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Great at first...but serious charging issues
on February 17, 2025
Posted by: Raj Majal
I bought these earbuds in late September thinking they would work great. I travel a bit and really enjoyed the integrated AI translation you can use these for. Sounds quality is really good as well as comfort, however, they starting having all sorts of charging issues. Sometimes only one earbud would charge, then the other, then they altogether stopped charging. Very disappointed that they gave out so quickly with such little usage as well.
Response from Samsung USBy R&R Team, February 18, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Raj! We love to see that you enjoy the sound quality and the integrated AI translation feature, which is designed to enhance your travel experience. We understand how frustrating it can be when charging doesn’t go as expected. To help, we suggest ensuring that you're using the included USB cable and a Samsung-approved wall adapter for charging, as this is crucial for optimal performance. If you're using a wireless charging pad, please make sure the case is centered on the pad and check that there are no obstructions, such as a case cover, that could interfere with charging. Additionally, verify that the earbuds are seated correctly in the case and that the charging contacts are clean and free of debris. If you notice any indicator lights flashing red, this can provide helpful information about the charging status. If you've tried these troubleshooting tips and would like further guidance, we encourage you to reach out to us at Samsung Support for assistance. -Kelvin
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