Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,980 Reviews)
Rating breakdown 13,980 reviews
5 Stars
9,564
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Feels cheap plastic and the ear tips break off
on August 4, 2024
Posted by: Nnnn
from LA
Expertise:Intermediate
Verified Purchase:Yes
Been a huge fan of Galaxy buds pro series. These feel so cheap when you feel it in your hands. There's so many design flaws with the ear tips breaking so easily. I ended up breaking the s size and L size when I was trying to replace it. Many people broke it too. The clip on case, it blocks the Bluetooth button on the bottom and it's so hard to take off. Design 1/10 whoever designed these should get fired.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hello Nnnn, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We appreciate your enthusiasm for our brand of devices, and we would love to help you thoroughly enjoy your new earbuds as much. We have provided a link to a video we have available to help you change the ear tips of your device with ease. We have also shared a link to the Samsung Support Team to assist you with any additional features that are causing frustration for you. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
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Samsung Community
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Facebook
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Jacob
Expertise:Expert
Verified Purchase:Yes
Excellent sound quality, comfortable fit. However, there is a constant white noise/ subtle whooshing sound when active noise canceling is on. It's especially audible when music/media contains a low point (not the volume being adjusted to low, but if the song has a quiet bit, the white noise is audible).
Written by a customer while visiting Samsung US
Posted by: Jaysons
from Texas
Expertise:Expert
Verified Purchase:Yes
These buds sound like a fantastic advancement in earbud technology. Enhanced comfort and a secure fit are essential for an enjoyable listening experience. It's impressive to see how technology is constantly evolving to meet user needs. These improvements are sure to please users. Keeping earbuds securely in place can be a challenge, so this is a welcome development. It seems that these earbuds have addressed some common pain points for users. This is great news for anyone seeking a quality audio experience. Hopefully, these advancements will lead to even more innovation in the future.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Ayyayyronnn
Verified Purchase:Yes
I really like the sound quality for sure. And the style
Written by a customer while visiting Samsung US
Posted by: Erik
from NC
Verified Purchase:Yes
Excellent Buds. I've had no issues with them. Love
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Trevor
Verified Purchase:Yes
Fit well. Ear tips ripped first time taking them off. ANC in the right earbud sounds different then the left
Response from Samsung USBy Social Commerce, August 13, 2024
Hi Trevor, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love to help you change the ear tips and troubleshoot the audio quality of your earbuds at your convenience. We have shared links to articles to help you troubleshoot these from the comfort of your home, as well as to the Samsung Support Team. You can work with these experts through chat to ensure you have the best experience possible with your new earbuds. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
Sync the Samsung earbuds to each other
https://www.samsung.com/us/support/troubleshooting/TSG01218102/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
That fitment is just incredible!
on August 4, 2024
Posted by: JeanRicardo
[This review was collected as part of a promotion.] These new buds 3 pro are just kicking harder than any other wireless headphones I've ever had! Hitting the gym has never been better with noise cancelling and dual drivers on each bud the difference is night and day from previous models.
Just to put in perspective the stem or what Samsung calls blades just fits better and more secure in my ears. I can easily call out for Galaxy AI and even with environmental noise my inquiries still go through easily. Definitely worth the upgrade. I don't know what it is but Samsung keep doing what you're doing because I sure do like it!
Value
5
Written by a customer while visiting Samsung US
Posted by: Mark
from OK
Expertise:Expert
Verified Purchase:Yes
Outstanding buds. The best I've owned to date. Great fit and features. I love using them to make surround sound videos with my S24 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US