Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,980 Reviews)
Open Ratings Snapshot
Rating breakdown 13,980 reviews
5 Stars
9,564
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,521
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Blah
on August 3, 2024
Posted by: Tony
from Ntx
Expertise:Expert
Verified Purchase:Yes
My 2pro was way better!!! I shouldn't have traded them in for these. These keep popping out of my ears randomly. They are bulky and don't fit well. The sound is decent but they keep falling out I doubt these will last!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, August 13, 2024
Hi Tony, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love to help you with the audio quality and fit of your earbuds. We have provided a link to an article to help you with the placement of your earbuds, as well as a video to help you change the ear tips of your device to get that secure fit. You can also perform a fit test with your earbuds in your ears and connected in the Samsung Wearables App. With regards to the audio quality, we have provided a link to an article to help you with this feature, and a link to the Samsung Support Team has been provided to help you if any of these experience continue or you have additional frustrations with which you would like assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ear tips are as bad as you heard.
on August 3, 2024
Posted by: Rich S
from CA
Expertise:Intermediate
Verified Purchase:Yes
The ear tips are barely thick enough to be considered rubber. I've never had a set of earbuds have the tips reverse themselves when removing them from my ears before. Also, a horrible high pitch whine will sometimes happen when inserting them into ear. Maybe that's from the noise cancellation? They do sound good so I am hoping performance improvements will immediately be sent out by update.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there Rich S, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love nothing more than to help you with any frustrations you are experiencing and help you have the best experience possible with your earbuds. With regards to the audio experience you mention when you are placing the earbuds, we have provided a link to a great article to help you with this directly. We have also shared a link to the full device manual and the Samsung Support Team if this experience continues and you would like assistance with any features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Sounds good and fits like Airpods
on August 3, 2024
Posted by: edsC
Expertise:Intermediate
Verified Purchase:Yes
Sounds very good and fits like Airpods. Best galaxy buds
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Better than buds 2
on August 3, 2024
Posted by: K9nikita
from Mechanicsville VA
Expertise:Intermediate
Verified Purchase:Yes
More comfortable than buds 2 bud get constant popping sound when while using lawn mower which is annoying even with the noise cancelling on.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, August 13, 2024
Hi there K9nikita, thank you for your feedbac kon your Samsung Galaxy Buds3 Pro. We are so pleased to hear you are enjoying the usage of your new earbuds. We would be more than happy to help you with the popping you mention. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also shared a link to the Samsung Support Team and the full device manual to help you with the settings of your device. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best galaxy buds 3
on August 3, 2024
Posted by: Edgar
from Eastvale, CA
Expertise:Intermediate
Verified Purchase:Yes
I dont have no complaints with the buds i really love then.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice design
on August 3, 2024
Posted by: Dan13
from Denver
Expertise:Intermediate
Verified Purchase:Yes
Ok will see how it performs when driving my semi truck usually have to wear those big bulky haleadsets
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful Fit
on August 3, 2024
Posted by: Stacey Brown
from Jacksonville FL
Expertise:Beginner
Verified Purchase:Yes
Wonderful Fit and great hearing experience. I enjoy
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not upto mark
on August 3, 2024
Posted by: JayP
Verified Purchase:Yes
Like the sound quality. But every time if we squeeze the ear phones there is a loud squeaky noise which disrupts the hearing of the ear.
Response from Samsung USBy Social Commerce, August 13, 2024
Hello JayP, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We love hearing you are overall pleased with the audio quality of your earbuds, and we would be thrilled to help you troubleshoot the interruption to your listening experience you mention. We have shared a lihnk to the Samsung Support Team to help you directly in this matter. You can work with them directly through chat to resolve this experience. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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