Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,967 Reviews)
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Charging issue
on February 5, 2026
Posted by: Esteban
I had my earbuds for about a year. Now they have stopped charging. I try them in someone else's box, and they charge. I'm a little disappointed. I was hoping for the equipment to last longer.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R, February 6, 2026
Greetings Esteban,
Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear that the earbuds still charge properly in another case. We understand the importance of long-term reliability for daily use. You can purchase just the case for your earbuds, but other options might be available. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty, with specific coverage periods for each product. Additionally, Samsung Care+ provides extended protection and support on eligible devices. If you're enrolled in Samsung Care+, contact our Samsung Support Team to explore your options. We’re here to help you. Thanks for choosing Samsung and being part of our community.
Galaxy Buds3 Pro Charging Case
https://www.samsung.com/us/mobile-accessories/buds/galaxy-buds3-pro-charging-case-sku-ep-qr630cwegus/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re glad to hear that the earbuds still charge properly in another case. We understand the importance of long-term reliability for daily use. You can purchase just the case for your earbuds, but other options might be available. Samsung products are covered against manufacturing defects in material and workmanship for a limited 12-month warranty, with specific coverage periods for each product. Additionally, Samsung Care+ provides extended protection and support on eligible devices. If you're enrolled in Samsung Care+, contact our Samsung Support Team to explore your options. We’re here to help you. Thanks for choosing Samsung and being part of our community.
Galaxy Buds3 Pro Charging Case
https://www.samsung.com/us/mobile-accessories/buds/galaxy-buds3-pro-charging-case-sku-ep-qr630cwegus/
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Updared Features and Configurations
on February 10, 2026
Posted by: Daddy Yo
from California
Expertise:Intermediate
I'm really pleased with the Ear buds 3pro's I purchased here. I was surprised how many different configurations they have on top of the great updated features and modern design. The connection to my devices is noticeably faster and easy to adjust. Lightweight and fit comfortable inside my ears without any irritation or slippage. And a veriaty of tip sizes to give it that extra custom feeling..And I really do love that sound quality I get from this Samsung Product. Clear and unmistakable quality. It did not disappoint when using the noise reduction feature and I was able to use my set for an entire work shift..The battery in the buds and the case held true for a relaxing day..
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R, February 20, 2026
Howdy Daddy Yo,
Thank you for your wonderful review. We’re excited to hear how much you’re enjoying the customization options, fast connectivity, and all-day battery support of the Galaxy Buds3 Pro. Designed for comfort, clarity, and versatility, they’re built to keep up with your busy schedule. Thank you for choosing Samsung.
-Ty
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Thank you for your wonderful review. We’re excited to hear how much you’re enjoying the customization options, fast connectivity, and all-day battery support of the Galaxy Buds3 Pro. Designed for comfort, clarity, and versatility, they’re built to keep up with your busy schedule. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Auto Switch does not work
on February 13, 2026
Posted by: Caryb45
from Norman, OK
Expertise:Intermediate
The sound quality of the Buds are good. They work for workouts fairly well....if they are only connected to one device. The Auto Switch feature is not ready for prime time. The updated Wearables App doesn't support the Buds. You have to go to settings every time. The Windows Buds app is buggy. If I have to go into settings all the time, is it TRULY Auto Switch?
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R, February 13, 2026
Good day to you Caryb45,
The Auto Switch feature on Galaxy devices allows your phones, tablets, and earbuds to remember if you've previously paired multiple Galaxy wearable devices, making it simple to switch between them. Just wear your other connected device, and it will connect automatically. The Galaxy Wearable app also facilitates easy switching between devices. With Galaxy Buds3, Galaxy Buds3 Pro, Galaxy Buds+, Galaxy Buds2, Galaxy Buds2 Pro, and Galaxy Buds Pro, you don’t need to manually switch when someone calls. For instance, if you’re listening to music on a Galaxy tablet with One UI 3.1, you can answer calls using your earbuds! The Automatic Switching feature will transfer the call to your phone. Similarly, if you're playing music on your phone and open a YouTube video on your tablet, your earbuds will then play the YouTube audio. This feature is only available on Galaxy devices running One UI 3.1 or newer, signed into the same Samsung account. For more information on Auto Switch with your Galaxy Buds3 Pro, see the linked online article. We value your feedback and thank you for your continued loyalty to Samsung.
Use Auto switch with your Galaxy buds and paired devices
https://www.samsung.com/us/support/answer/ANS10002627/
-Ty
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The Auto Switch feature on Galaxy devices allows your phones, tablets, and earbuds to remember if you've previously paired multiple Galaxy wearable devices, making it simple to switch between them. Just wear your other connected device, and it will connect automatically. The Galaxy Wearable app also facilitates easy switching between devices. With Galaxy Buds3, Galaxy Buds3 Pro, Galaxy Buds+, Galaxy Buds2, Galaxy Buds2 Pro, and Galaxy Buds Pro, you don’t need to manually switch when someone calls. For instance, if you’re listening to music on a Galaxy tablet with One UI 3.1, you can answer calls using your earbuds! The Automatic Switching feature will transfer the call to your phone. Similarly, if you're playing music on your phone and open a YouTube video on your tablet, your earbuds will then play the YouTube audio. This feature is only available on Galaxy devices running One UI 3.1 or newer, signed into the same Samsung account. For more information on Auto Switch with your Galaxy Buds3 Pro, see the linked online article. We value your feedback and thank you for your continued loyalty to Samsung.
Use Auto switch with your Galaxy buds and paired devices
https://www.samsung.com/us/support/answer/ANS10002627/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
3
Connectivity issues.
on February 15, 2026
Posted by: Vasyl
from Seattle WA
Expertise:Expert
I had this headphone for around a year now. This headphones take long time to connect and disconnect. I noticed this right away as my previous gen buds 2 connected much faster. Sometimes when they are in the charging box they would still be connected to my phone. Using this headphones for only a year there were moltiple times that i was thinking to just go with something else and to get read of this headphones.I wouldn't recommend buying it. Gen 2 are much better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
3
Response from Samsung USBy R&R, February 17, 2026
Hey there Vasyl,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Many users love the Buds2 Pro, which are known for their excellent audio quality. The Galaxy Buds3 Pro take things to the next level, with smart features designed to keep you connected. If your earbuds are taking a moment to connect, there could be a few reasons, maybe your phone isn't recognizing them right away or interference is causing delays. We have a simple fix: try unpairing and re-pairing your earbuds. Disconnect Bluetooth, then pair again with your device. Sometimes, this straightforward step resolves connection issues. You can also clear the Bluetooth cache: go to Settings, Apps, tap the Sort icon (down arrow with three bars), select Show system apps, find Bluetooth, then go to Storage and tap Clear data. Confirm with OK, then reconnect your Bluetooth devices. For more tips, check the online guide linked below. We appreciate your feedback and thank you for being part of the Samsung ecosystem.
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Many users love the Buds2 Pro, which are known for their excellent audio quality. The Galaxy Buds3 Pro take things to the next level, with smart features designed to keep you connected. If your earbuds are taking a moment to connect, there could be a few reasons, maybe your phone isn't recognizing them right away or interference is causing delays. We have a simple fix: try unpairing and re-pairing your earbuds. Disconnect Bluetooth, then pair again with your device. Sometimes, this straightforward step resolves connection issues. You can also clear the Bluetooth cache: go to Settings, Apps, tap the Sort icon (down arrow with three bars), select Show system apps, find Bluetooth, then go to Storage and tap Clear data. Confirm with OK, then reconnect your Bluetooth devices. For more tips, check the online guide linked below. We appreciate your feedback and thank you for being part of the Samsung ecosystem.
Bluetooth device won't stay connected to Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Product!
on February 17, 2026
Posted by: Annular
I've had mine for about a year and a half. I haven't had any problems. They fit nice and feel good. I wear them for hours and they are very comfortable. They sound great, battery life get's me through a whole day at work. Granted I have chargers at work and in the car so I do charge intermittently, when I'm not using them, but I've never had a problem. I love the noise cancellation. I use this feature at the skating rink and I can hear my music clearly without any leaking from my surroundings.
I would recommend this to a friend!
Value
5
Response from Samsung USBy R&R, February 20, 2026
Hi Annular,
Thank you for sharing your long-term experience. It’s great to hear how the Galaxy Buds3 Pro offer lasting comfort, dependable battery life, and clear sound during both your work and active moments. Features like Active noise cancelling and comfortable design help create an immersive listening experience. We appreciate your engagement with the Samsung community.
-Ty
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Thank you for sharing your long-term experience. It’s great to hear how the Galaxy Buds3 Pro offer lasting comfort, dependable battery life, and clear sound during both your work and active moments. Features like Active noise cancelling and comfortable design help create an immersive listening experience. We appreciate your engagement with the Samsung community.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Design flaws
on February 19, 2026
Posted by: Lobo
They are really really good headphones I like them a lot but I really hate how low the battery life on these things if you use any other mode than standard, and then 1/5 five times one side won't charge over night. It gets annoying when I come into work expecting a full charge only to have one earbud at 15%.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy R&R, February 23, 2026
Hey there Lobo,
Thank you for sharing your feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound, advanced noise control, and seamless connectivity across devices. Samsung is continuously improving power management and charging performance to ensure a consistent listening experience throughout the day. Thanks for being a Samsung customer.
-Ty
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Thank you for sharing your feedback on the Galaxy Buds3 Pro. These earbuds are designed to deliver immersive sound, advanced noise control, and seamless connectivity across devices. Samsung is continuously improving power management and charging performance to ensure a consistent listening experience throughout the day. Thanks for being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Nice sound but
on February 24, 2026
Posted by: Allthetoys
from Nh
Expertise:Expert
I have had all iterations of the samsung buds. The the bud+ where the best fitting i have ever had because of the fins. The pros when they stay in the ear are fine but any movement and they will fall out
Features
4
Performance
2
Design
2
Value
4
Response from Samsung USBy R&R, February 25, 2026
Hi Allthetoys,
Thank you for sharing your long-term experience with the Galaxy Buds. The Galaxy Buds3 Pro are crafted to deliver rich sound, advanced noise cancellation, and a sleek, lightweight design. Many users value the balance of comfort and performance they offer for everyday listening.
Wearing your earbuds properly is crucial for several reasons: it improves sound quality, increases comfort, and ensures they stay securely in your ears. The Galaxy Buds3 Pro come with different-sized ear tips, so the first step is to make sure you have the right size for your ears. A proper fit helps eliminate gaps between your ear and the ear tip, preventing sound leakage and ensuring optimal audio performance. If you need help changing the tips, please refer to our guide for Buds3 Pro tips.
Once you have the correct ear tips, follow these steps to wear your earbuds:
1. Check the bottom of the earbuds for directional marks; you will see an "L" for left and an "R" for right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the bud slightly so that the microphone at the bottom points toward your mouth, rather than straight down.
5. Adjust the earbuds by rotating them forward and backward until they fit comfortably.
You can also run an earbud fit test to ensure you have the proper fit. Please see the link below for instructions on achieving the right fit with your Galaxy Buds3 Pro. We’re glad to have you as part of the Samsung family!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Thank you for sharing your long-term experience with the Galaxy Buds. The Galaxy Buds3 Pro are crafted to deliver rich sound, advanced noise cancellation, and a sleek, lightweight design. Many users value the balance of comfort and performance they offer for everyday listening.
Wearing your earbuds properly is crucial for several reasons: it improves sound quality, increases comfort, and ensures they stay securely in your ears. The Galaxy Buds3 Pro come with different-sized ear tips, so the first step is to make sure you have the right size for your ears. A proper fit helps eliminate gaps between your ear and the ear tip, preventing sound leakage and ensuring optimal audio performance. If you need help changing the tips, please refer to our guide for Buds3 Pro tips.
Once you have the correct ear tips, follow these steps to wear your earbuds:
1. Check the bottom of the earbuds for directional marks; you will see an "L" for left and an "R" for right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the bud slightly so that the microphone at the bottom points toward your mouth, rather than straight down.
5. Adjust the earbuds by rotating them forward and backward until they fit comfortably.
You can also run an earbud fit test to ensure you have the proper fit. Please see the link below for instructions on achieving the right fit with your Galaxy Buds3 Pro. We’re glad to have you as part of the Samsung family!
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Not good
on March 1, 2026
Posted by: Alejandra
from Texas
Expertise:Expert
Am not happy with them. Only reason I got samsung was because I wanted to be able to locate my earbuds if lost. Well that option is the worst, I could probably have my earbuds in my hands in front of me next to the phone and the app won't find them. There is a 5 mnt timer to find and doesn't work as smooth as I thought they would . I dislike them soooo much
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, March 2, 2026
Hello there Alejandra,
Thank you for sharing your experience with us. The ability to locate your Galaxy Buds is an important feature, especially for those who rely on them daily. We understand how reassuring that functionality can be.
The Galaxy Buds3 Pro are equipped with intelligent connectivity and seamless integration within the Galaxy ecosystem, including support through SmartThings Find. There’s nothing more frustrating than opening your earbuds case and having one fall out of your hand, landing in an unexpected place. Fortunately, you can use your phone to find it!
If your Galaxy Buds go missing, you can easily locate them using SmartThings Find or Samsung Find. Both services let you pinpoint your buds’ locations on a map, enable a ringing sound to help you find them, and send notifications when they’re located.
To make sure you get the most out of this feature, ensure that your phone and the Galaxy Buds' software are up to date. For more information on how to locate your Galaxy Buds3 Pro using SmartThings Find or Samsung Find, see the link below.
We truly appreciate feedback like yours, as it helps us enhance the overall experience. Thank you for being a valued Samsung customer!
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
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Thank you for sharing your experience with us. The ability to locate your Galaxy Buds is an important feature, especially for those who rely on them daily. We understand how reassuring that functionality can be.
The Galaxy Buds3 Pro are equipped with intelligent connectivity and seamless integration within the Galaxy ecosystem, including support through SmartThings Find. There’s nothing more frustrating than opening your earbuds case and having one fall out of your hand, landing in an unexpected place. Fortunately, you can use your phone to find it!
If your Galaxy Buds go missing, you can easily locate them using SmartThings Find or Samsung Find. Both services let you pinpoint your buds’ locations on a map, enable a ringing sound to help you find them, and send notifications when they’re located.
To make sure you get the most out of this feature, ensure that your phone and the Galaxy Buds' software are up to date. For more information on how to locate your Galaxy Buds3 Pro using SmartThings Find or Samsung Find, see the link below.
We truly appreciate feedback like yours, as it helps us enhance the overall experience. Thank you for being a valued Samsung customer!
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US