Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,979 Reviews)
Rating breakdown 13,979 reviews
5 Stars
9,563
4 Stars
2,289
3 Stars
984
2 Stars
539
1 Star
604
77%of customers recommend this product.
(
3,499 out of
4,521)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Highly Anticipated - Highly Disappointed
on July 29, 2024
Posted by: RockyRod
[This review was collected as part of a promotion.] After receiving my galaxy buds 3 pro and using they daily for a week. I've experienced so many issues. For 1, the sound quality was great until changing my sound to ambient sound and that'd when the problems began. I started to experience static noise coming from the left bud. I was told by samsung support to reset and repair the device, however the static sound happend again. Also had alot of disconnected calls and bad connection between the buds and phone. I hope these issues fixed because I really liked the new style buds.
Value
3
Response from Samsung USBy Social Commerce, August 7, 2024
Hi there RockyRod, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your earbuds are to you every day. We would love to help you troubleshoot the audio quality and connection of your earbuds. If these resources do not help you resolve these matters, we also have provided a link to the Samsung Support Team to help with additional troubleshooting options. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Buds in the Market
on July 29, 2024
Posted by: Sazokichi
[This review was collected as part of a promotion.] The Samsung Galaxy Buds 3 Pro offer an exceptional listening experience with their superior sound quality and advanced features. The earbuds deliver crisp, clear audio with deep bass and balanced tones, enhancing every genre of music and ensuring that your calls are sharp and clear.
A standout feature is the integration of Galaxy AI, which optimizes the audio experience based on your surroundings and preferences. This intelligent technology adjusts noise cancellation and sound settings automatically, providing a customized listening experience that adapts seamlessly to different environments.
The sleek design and comfortable fit of the Galaxy Buds 3 Pro ensure that they stay secure during prolonged use, while their long battery life ensures that you can enjoy your favorite tunes or podcasts for hours on end. Overall, these earbuds combine cutting-edge audio technology with smart AI features to deliver a top-tier Audio Experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good sound quality
on July 30, 2024
Posted by: FourT2
[This review was collected as part of a promotion.] Was not able to try Galaxy AI on these buds, paired to my S24 Ultra yet. I believe it needs a firmware update to enable that functionality.
Sound quality is pretty good for phone calls and occasional music. However, the rubber tips are very hard to replace - you have to pull them just right to avoid damaging them.
Overall, pretty solid device.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love it
on July 30, 2024
Posted by: Love23
[This review was collected as part of a promotion.] The galaxy buds pro are fantastic. I love the sound the fit .& style so comfortable in my 👂. Can't forget the light feature.
Value
5
Written by a customer while visiting Samsung US
Posted by: Bams
from Philadelphia
Expertise:Beginner
Verified Purchase:Yes
Is good I like it,nice sounds ,easy to connect and fast to connected
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Cheap looking and missed the mark
on July 30, 2024
Posted by: Repeat Buyer
from Philadelphia, PA
Expertise:Expert
I've owned several different models of Galaxy Buds including the older Galaxy Buds 2 Pro. I was lucky enough to get a pair that work fine, but the silver looks cheap in person (both the buds and the case). The new stalk has sharp angles and positioning your fingers for touch/pressure controls feels awkward. This pair of headphones is also much less comfortable for me than the previous model. ANC works well, but I notice much more pressure in my ears. Depending on the surrounding noise, I've noticed thumping sounds with ANC turned on. These Galaxy buds are much more finicky on wireless chargers than previous models and will not wirelessly charge on several of my Samsung chargers with the included case or with third party cases. On a positive note, voice calls work great and I can use the built in lights to annoy my husband at night.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Social Commerce, August 7, 2024
Hi there Repeat Buyer, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and we are always happy to help our customers with any features that are not meeting their expectations. We have provided links to two articles to help you with the ANC setting and overall audio quality of your earbuds. We have also shared a link to the Samsung Support Team if you continue to experience anything out of the ordinary or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Quality sound and features
on July 30, 2024
Posted by: Eq0120
[This review was collected as part of a promotion.] Just replaced my airpod pros with the new galaxy buds 3 pro and I couldn't be happier. Sound quality is great, the galaxy AI features are awesome, and it connects quick and easy.
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Decatur Ga
Expertise:Intermediate
Verified Purchase:Yes
These are the best sounding buds pro. I really love them. Missing the unique design of the buds 2 pro though.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US