Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,967 Reviews)
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Love them!
on May 25, 2026
Posted by: Mc6andy
[This review was collected as part of a promotion.] Use them for everything! Transparency allows me to hear things around me and in what direction it is as well. When my surroundings get too loud, I just switch it to noise cancelling mode. My favorite feature is the voice commands. I can stop, play, skip and go back to previous tracks as well as control the volume all through voice. Sometimes I have a question, and I just ask Google hands free through the headphones. If you have a lot of smart home features, this really comes in handy!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Work like a charm
on May 25, 2026
Posted by: TheSaint
[This review was collected as part of a promotion.] I love the features that the my Galaxy buds have. The instant language translation, thank you AI, has been a life saver! Excellent battery life and sound along with the sound cancelation while working in loud environments keep me going all day long.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Some features are good. Can't end phone
on May 25, 2026
Posted by: Papamidnite
[This review was collected as part of a promotion.] There ok. I can't end phone calls but I can control music
Value
3
Response from Samsung USBy R&R, June 4, 2026
Good day Papamidnite,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Features like touch controls and seamless media management are designed to make every day listening more convenient. We appreciate you highlighting both the features you enjoy and your experience with call controls.
With the Galaxy Buds3 Pro, you can control your music, phone calls, and a number of other features by using the Pinch Control. Pinch Control
Press the pinch area until you hear a clicking sound. Single pinch: Play/pause song, Answer/end call, Stop using the “Read notifications aloud” feature, Stop using “Voice detection” or “Siren detection” feature Double pinch: Play next song Triple pinch: Play the previous song (If you pinch the earbuds three times 3 seconds after the song has started, the current song will play from the beginning) Pinch and hold: Turn on preset function (default: noise control mode), reject call Swipe Control Slide your finger along the swipe area. Swipe up and down: Adjust volume.
Please find out more about how to utilize the Pitch control by checking out the link provided below.
Your feedback is valuable and helps us continue enhancing the overall experience. Thanks for being a Samsung customer.
Connect and use your Galaxy S25 with Buds3 or Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10004610/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. Features like touch controls and seamless media management are designed to make every day listening more convenient. We appreciate you highlighting both the features you enjoy and your experience with call controls.
With the Galaxy Buds3 Pro, you can control your music, phone calls, and a number of other features by using the Pinch Control. Pinch Control
Press the pinch area until you hear a clicking sound. Single pinch: Play/pause song, Answer/end call, Stop using the “Read notifications aloud” feature, Stop using “Voice detection” or “Siren detection” feature Double pinch: Play next song Triple pinch: Play the previous song (If you pinch the earbuds three times 3 seconds after the song has started, the current song will play from the beginning) Pinch and hold: Turn on preset function (default: noise control mode), reject call Swipe Control Slide your finger along the swipe area. Swipe up and down: Adjust volume.
Please find out more about how to utilize the Pitch control by checking out the link provided below.
Your feedback is valuable and helps us continue enhancing the overall experience. Thanks for being a Samsung customer.
Connect and use your Galaxy S25 with Buds3 or Buds3 Pro
https://www.samsung.com/us/support/answer/ANS10004610/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Good product, however....
on May 25, 2026
Posted by: GalaxyFan6969
[This review was collected as part of a promotion.] Product is great looking and have good battery life, however the active noise cancelation is hit or miss. Tried all the ear bud adaptors and can not get a good seal. The Ai is great and nice to have and the touch controls are excellent.
Value
3
Response from Samsung USBy R&R, June 5, 2026
Hiya GalaxyFan
The Galaxy Buds3 Pro offer excellent sound quality, impressive battery life, and a sleek design. Active noise cancellation (ANC) significantly enhances the listening experience and can greatly influence overall satisfaction. To maximize the benefits of features like ANC, it’s essential to ensure a proper fit with your Galaxy Buds3 Pro.
Wearing your earbuds correctly is crucial for several reasons: it improves sound quality, ensures comfort, and helps keep them securely in your ears. An improper fit can lead to discomfort, sound leaks, and an increased likelihood of losing an earbud, especially while jogging. Therefore, make sure you wear them with the right fit.
The Galaxy Buds3 Pro come with various ear tip sizes. Start by selecting the right size for your ears; they should fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro.
Once you have the correct tips on your earbuds, follow these steps to ensure a proper fit:
1. Check the bottom of the earbuds for directional markings—an "L" for the left ear and an "R" for the right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down.
5. Adjust the earbuds by rotating them forwards and backwards until the fit feels right.
6. You can also run an earbud fit test to ensure a proper fit.
For more information on achieving the perfect fit, please check out the online article linked below.
Thank you for sharing your thoughts with us, and thank you for choosing Samsung as your go-to brand!
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003394/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The Galaxy Buds3 Pro offer excellent sound quality, impressive battery life, and a sleek design. Active noise cancellation (ANC) significantly enhances the listening experience and can greatly influence overall satisfaction. To maximize the benefits of features like ANC, it’s essential to ensure a proper fit with your Galaxy Buds3 Pro.
Wearing your earbuds correctly is crucial for several reasons: it improves sound quality, ensures comfort, and helps keep them securely in your ears. An improper fit can lead to discomfort, sound leaks, and an increased likelihood of losing an earbud, especially while jogging. Therefore, make sure you wear them with the right fit.
The Galaxy Buds3 Pro come with various ear tip sizes. Start by selecting the right size for your ears; they should fit snugly without any gaps between your ear and the ear tip. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro.
Once you have the correct tips on your earbuds, follow these steps to ensure a proper fit:
1. Check the bottom of the earbuds for directional markings—an "L" for the left ear and an "R" for the right.
2. Insert the R bud into your right ear with the "R" facing you.
3. Insert the L bud into your left ear with the "L" facing you.
4. Angle the earbuds slightly so that the microphone on the bottom points towards your mouth rather than straight down.
5. Adjust the earbuds by rotating them forwards and backwards until the fit feels right.
6. You can also run an earbud fit test to ensure a proper fit.
For more information on achieving the perfect fit, please check out the online article linked below.
Thank you for sharing your thoughts with us, and thank you for choosing Samsung as your go-to brand!
Use Active noise canceling on your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003394/
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE
https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The worst earbuds I've had from samsung
on May 25, 2026
Posted by: RACKZ01
[This review was collected as part of a promotion.] This is the first earbuds from samsung that has completely frustrated me and the people I talk to. People complain constantly that they can't hear me and I've tried everything to fix the settings hoping to resolve the issue and it never works, well unless i have both buds in. Absolutely frustrating.
Value
2
Response from Samsung USBy R&R, June 4, 2026
Hola RACKZ01,
Thank you for reviewing the Galaxy Buds3 Pro. With premium audio features and seamless connectivity, these earbuds are designed to enhance your listening experience. We understand how frustrating it can be when the experience does not meet your expectations.
If you are having trouble with others not being able to hear you through your Galaxy Buds3 Pro, it may be due to a needed software or firmware update. It's also possible that some of the enhanced features, such as ambient sound, are turned on, which can affect call quality.
You can test your microphone by going to the settings on your device and checking your earbuds to ensure that the microphone is functioning properly. If, after trying these troubleshooting steps, you continue to experience issues, please reach out to our Samsung Support Team for further assistance.
We appreciate your feedback regarding connectivity and call quality, as it is important to us. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy Buds3 Pro. With premium audio features and seamless connectivity, these earbuds are designed to enhance your listening experience. We understand how frustrating it can be when the experience does not meet your expectations.
If you are having trouble with others not being able to hear you through your Galaxy Buds3 Pro, it may be due to a needed software or firmware update. It's also possible that some of the enhanced features, such as ambient sound, are turned on, which can affect call quality.
You can test your microphone by going to the settings on your device and checking your earbuds to ensure that the microphone is functioning properly. If, after trying these troubleshooting steps, you continue to experience issues, please reach out to our Samsung Support Team for further assistance.
We appreciate your feedback regarding connectivity and call quality, as it is important to us. Thank you for being a Samsung customer!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Product quality
on May 25, 2026
Posted by: Samsung4evrr
[This review was collected as part of a promotion.] These earbuds are amazing! I mean, the sound quality on these are better than any other ear buds I've used in the past. Dont even get me started on the noise canceling feature, I hear absolutely nothing when I have both of them in. I also love the fact that when you're on a call and you speak it brings the sound back in so you can hear yourself clearly. 10/10 would buy again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great design but the stop working and still brand
on May 25, 2026
Posted by: BIMBA2283
[This review was collected as part of a promotion.] The earbuds was fine fit really good tue problem was the mic stop working the people and the other side don't listen t me
Value
1
Response from Samsung USBy R&R, June 5, 2026
Hey there BIMBA2283,
Thank you for sharing your insights about the Galaxy Buds3 Pro. These earbuds provide rich sound and a comfortable fit, making listening enjoyable throughout the day. We’re glad to hear that you've found them secure and that you enjoy the audio quality.
We understand that microphone performance is crucial for staying connected with others, and that issues with it can affect your experience. If the microphone on your Galaxy Buds3 Pro has stopped working, there are a couple of potential remedies depending on the symptoms.
First, try recording something using your earbuds. If the audio is distorted, the microphone may be blocked and in need of cleaning. To clean it, regularly maintain the microphone hole, speaker, and air duct to prevent debris build-up. Use a clean, dry, soft brush or a cotton swab to gently remove any earwax or other debris.
However, if you're not getting any sound at all, it may be time to take your earbuds in for repair. We have partnered with uBreakiFix as an authorized repair location. You can either walk in or make an appointment at any of their locations.
Thank you once again for sharing your thoughts with us, and for choosing Samsung as your go-to brand.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights about the Galaxy Buds3 Pro. These earbuds provide rich sound and a comfortable fit, making listening enjoyable throughout the day. We’re glad to hear that you've found them secure and that you enjoy the audio quality.
We understand that microphone performance is crucial for staying connected with others, and that issues with it can affect your experience. If the microphone on your Galaxy Buds3 Pro has stopped working, there are a couple of potential remedies depending on the symptoms.
First, try recording something using your earbuds. If the audio is distorted, the microphone may be blocked and in need of cleaning. To clean it, regularly maintain the microphone hole, speaker, and air duct to prevent debris build-up. Use a clean, dry, soft brush or a cotton swab to gently remove any earwax or other debris.
However, if you're not getting any sound at all, it may be time to take your earbuds in for repair. We have partnered with uBreakiFix as an authorized repair location. You can either walk in or make an appointment at any of their locations.
Thank you once again for sharing your thoughts with us, and for choosing Samsung as your go-to brand.
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on May 25, 2026
Posted by: Txzgal
[This review was collected as part of a promotion.] I love how the Galaxy AI. It's very hopeful with using these earbuds. Is excellent sound and responsiveness. They hold an excellent charge in hold up all day.
Value
5
Written by a customer while visiting Samsung US