Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,971 Reviews)
Rating breakdown 13,971 reviews
5 Stars
9,557
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2
Only one earbud charges not happy with my purchase
on December 5, 2025
Posted by: YoyoLove
[This review was collected as part of a promotion.] How can I get my earbud to charge???????????????.................
Value
2
Response from Samsung USBy R&R, December 10, 2025
Hey YoyoLove,
Thank you for sharing your experience with the Galaxy Buds3 Pro. This model features precise charging contacts within a compact design for easy power management. If either earbud isn't charging or turning on, the concern may lie with the earbuds or the charging case. Using a non-Samsung-approved charger could cause charging difficulties, and the earbuds might also be damaged. Try fully charging the case, inspecting the earbuds for damage, or restarting them. Always use the included USB cable and a Samsung-approved wall adapter when charging (sold separately). Alternatively, you can charge the earbuds with select Samsung Qi-compatible wireless charging pads or PowerShare-enabled phones. Ensure the earbuds are correctly seated in the case for proper contact. Check for debris on the charging contacts, clean the contacts inside the case and on the earbuds if needed, as dust or wax buildup can block charging. Refer to our guide on cleaning earbuds for detailed instructions. If you’ve tried all troubleshooting steps without success, contact our Samsung Support Team for further assistance. Your feedback helps us improve the reliability and user experience of our charging systems. We appreciate your input and thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for sharing your experience with the Galaxy Buds3 Pro. This model features precise charging contacts within a compact design for easy power management. If either earbud isn't charging or turning on, the concern may lie with the earbuds or the charging case. Using a non-Samsung-approved charger could cause charging difficulties, and the earbuds might also be damaged. Try fully charging the case, inspecting the earbuds for damage, or restarting them. Always use the included USB cable and a Samsung-approved wall adapter when charging (sold separately). Alternatively, you can charge the earbuds with select Samsung Qi-compatible wireless charging pads or PowerShare-enabled phones. Ensure the earbuds are correctly seated in the case for proper contact. Check for debris on the charging contacts, clean the contacts inside the case and on the earbuds if needed, as dust or wax buildup can block charging. Refer to our guide on cleaning earbuds for detailed instructions. If you’ve tried all troubleshooting steps without success, contact our Samsung Support Team for further assistance. Your feedback helps us improve the reliability and user experience of our charging systems. We appreciate your input and thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy buds 3 pro
on December 5, 2025
Posted by: dannyloveless
[This review was collected as part of a promotion.] I love the buds. They have a perfect sound quality. I love its ANC. As well as, the seamless connectivity between my S24 ultra and my table.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Listening quality is excellent.
on December 5, 2025
Posted by: Loudssss
[This review was collected as part of a promotion.] I love using my earphones for music and movie quality and I love i can use my galaxy Ai on command
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good touch function
on December 5, 2025
Posted by: Everydayfarmer
[This review was collected as part of a promotion.] It's very helpful to have helpful touch function and location, so that every time I fix the buds, the music doesn't stop. Also the galaxy ai is so handy with ok Google and Bixby
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great, but some issues like softwa
on December 5, 2025
Posted by: Ashitp
[This review was collected as part of a promotion.] Is that good and lightweight product, also sound effects so good,...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
They don't fit as well as the older series
on December 5, 2025
Posted by: Txkidd70
[This review was collected as part of a promotion.] I mainly use the for music. The sound quality is great, the fit not so much. I liked the way the buds 2 pros felt in my ears better.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Howdy Txkidd70,
Thanks for your feedback on the Galaxy Buds3 Pro. We designed these earbuds to offer balanced sound and a comfortable fit for different ear shapes. Your comments on fit preferences help us explore more customization options to improve comfort in future Galaxy models. Your insights help us make every Samsung experience better. We appreciate you sharing your thoughts.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks for your feedback on the Galaxy Buds3 Pro. We designed these earbuds to offer balanced sound and a comfortable fit for different ear shapes. Your comments on fit preferences help us explore more customization options to improve comfort in future Galaxy models. Your insights help us make every Samsung experience better. We appreciate you sharing your thoughts.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Buds Pro 3 are the best investment I have ever
on December 5, 2025
Posted by: Elrodo0043
[This review was collected as part of a promotion.] I must say that I am truly impressed with the new Buds 3 Pro. The sound quality and noise cancellation are outstanding. I use them every single day, both at work and in my daily life, as I greatly enjoy listening to music, and the audio experience they deliver is exceptional.
When it comes to noise cancellation, I particularly appreciate how seamlessly it transitions from the surrounding street noise to allowing me to hear only what I want. One of their greatest advantages is the integration of artificial intelligence, which pairs perfectly with my Samsung ecosystem and enhances my experience on a daily basis.
I am eagerly looking forward to the next generation of Buds, as these are, in my opinion, the best on the market. The thought of new ones being released genuinely excites me, and I cannot wait to enjoy everything they will have to offer.
When it comes to noise cancellation, I particularly appreciate how seamlessly it transitions from the surrounding street noise to allowing me to hear only what I want. One of their greatest advantages is the integration of artificial intelligence, which pairs perfectly with my Samsung ecosystem and enhances my experience on a daily basis.
I am eagerly looking forward to the next generation of Buds, as these are, in my opinion, the best on the market. The thought of new ones being released genuinely excites me, and I cannot wait to enjoy everything they will have to offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best headphones until buds 4
on December 5, 2025
Posted by: MidasTheKing
[This review was collected as part of a promotion.] Great sound, active listening and audio canceling. All these features are some of the best. Galaxy AI works well and can hear me well through the built in speaker.
Value
5
Written by a customer while visiting Samsung US