Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,971 Reviews)
Rating breakdown 13,971 reviews
5 Stars
9,557
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: IsJo
from New York
Expertise:Intermediate
Verified Purchase:Yes
When I'm on a call, I have to speak extremely loud for other party to hear me. Calls are terrible
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R, October 15, 2025
Hey IsJo,
Thank you for reviewing the Galaxy Buds3 Pro. Your feedback on call clarity offers valuable insights into the voice experience. The Buds3 Pro include adaptive microphones and advanced noise control to enhance communication in different environments. When paired with a Galaxy device, these features work together to provide clear, stable sound and a dependable connection. Check that each earbud is oriented correctly and fitted properly in the right ear. If necessary, switch out the tips for a better fit to reduce audio leaks. Verify your device's volume level and increase it on your phone if needed, using the Volume up button. If the volume is maxed but sound remains low, it’s probably because the phone and earbuds have separate volume controls. To adjust the earbuds’ volume, set up touchpad commands and review the media volume limiter settings. For more tips on improving call audio quality, see the linked article below. If you need further help, contact the Samsung Support Team.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reviewing the Galaxy Buds3 Pro. Your feedback on call clarity offers valuable insights into the voice experience. The Buds3 Pro include adaptive microphones and advanced noise control to enhance communication in different environments. When paired with a Galaxy device, these features work together to provide clear, stable sound and a dependable connection. Check that each earbud is oriented correctly and fitted properly in the right ear. If necessary, switch out the tips for a better fit to reduce audio leaks. Verify your device's volume level and increase it on your phone if needed, using the Volume up button. If the volume is maxed but sound remains low, it’s probably because the phone and earbuds have separate volume controls. To adjust the earbuds’ volume, set up touchpad commands and review the media volume limiter settings. For more tips on improving call audio quality, see the linked article below. If you need further help, contact the Samsung Support Team.
Poor audio quality when using Galaxy buds to make calls
https://www.samsung.com/us/support/troubleshoot/TSG10007434/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Staten island ny
Expertise:Intermediate
Verified Purchase:Yes
These are great. Better than my sony or beats. Work great w my s 24 ultra. The buttons and quirks take some getting used to but only a week and they are becoming better and better noise cancellyis great ambient mode great call quality good
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New york city
Expertise:Expert
Verified Purchase:Yes
Didn't listen to the negative hype. Very happy with the sound and controls. Especially love the voice controls
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Jess
from Chicago Illinois
Expertise:Intermediate
Verified Purchase:Yes
I love the Galaxy Buds3 Pro, it sounds amazing, thank you Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ricardo Lomeli
from Moreno Valley, CA
Verified Purchase:Yes
Better noise canceling, sound quality, QOL improvements like the volume gestures, I don't know how you guys can even improve more than this
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: NikP
from Columbia, SC
Expertise:Expert
Verified Purchase:Yes
Great Product. Enhanced noise cancellation technology
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Daryl g
Verified Purchase:Yes
Great fit with amazing sound fast charging with a bunch of fetures and ai
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Eagle Mountain Utah
Verified Purchase:Yes
Love the new look. Sleek and easy to put in. High quality sound. Quality tips. Noticeable difference when adjusting settings. New, cool features. My only complaint is that I never received the free protective case that was offered. Five stars still.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US