Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,971 Reviews)
Rating breakdown 13,971 reviews
5 Stars
9,557
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Loving my new Samsung Buds 3 Pro
on July 31, 2024
Posted by: Anthony
[This review was collected as part of a promotion.] The sound quality on these are top notch, even compared to my buds 2 pro I upgraded from. The noise cancelation is almost unbelievable. The new way to use the earbud controls did take me a few minutes to get used to, but the tutorial helped me with the learning curve. You can definitely tell the difference in the sound quality with the Galaxy AI putting in the work to tailor the sound to the environment around you and how the buds fit in your ear, even just the sound test passes better than my old buds 2 pro used to. I don't regret upgrading and trading in my old ones, the design is so futuristic and I love the LED stripes on the sides as well!
Value
5
Written by a customer while visiting Samsung US
Posted by: Teja
from Brenton
Verified Purchase:Yes
Sounds good
But it has too much chemical smell
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Social Commerce, September 17, 2024
Hi Teja, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you are enjoying the audio quality of your earbuds. We would love to help you have the best experience possible with your earbuds, and have provided a link to an article to help you clean your earbuds and remove the smell you mention. We have provided a link to the Samsung Support Team to offer additional assistance if this experience is not resolved with this resource. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
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Written by a customer while visiting Samsung US
Posted by: PulzeStore com
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound quality and beautiful LED lights!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds on the market
on October 21, 2024
Posted by: David18
[This review was collected as part of a promotion.] The samsung buds are amazing the is tope and the adaptive noise canceling works great i highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buds
on April 23, 2025
Posted by: Ea7071
I decided to buy these buds because I'm brand loyal. I'm very happy with the purchase, they are the most comfortable and best sounding buds i have ever owned, they stay comfortable and stable in my ears. Excellent product.
Response from Samsung USBy R&R Team, April 23, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Ea7071! We're thrilled to see that your loyalty has led you to this outstanding choice. Your feedback about their comfort and sound quality truly resonates with us, as those are two key aspects we focused on in the design and engineering of these earbuds. We’re glad they fit securely and comfortably in your ears, allowing you to enjoy your music or calls without distraction. We worked hard to ensure that the Galaxy Buds3 Pro provides a stable and immersive listening experience. If you have any more thoughts or feedback, we encourage you to share them with us at Samsung Support. We hope that you continue to enjoy your experience with the Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Fredd
from Florida
Expertise:Expert
Verified Purchase:Yes
They offer a great sound quality, the voice control is the top upgrade and exiting when you can just "stop the music" by actually just saying it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, May 2, 2025
It's great to hear from you, Fredd. Thank you for your feedback on the Galaxy Buds3 Pro! We’re glad to see that you’re enjoying the sound quality. Our team put a lot of effort into creating an exceptional audio experience. It's great to know you’re taking advantage of the voice control feature! The ability to manage your music simply by saying things like “stop the music” really enhances the convenience and ease of use, especially when you're busy or on the go. We appreciate your support and hope you continue to enjoy your Galaxy Buds3 Pro! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sound quality, very good buds, noise cancel
on May 21, 2025
Posted by: CARL
from NC
Expertise:Beginner
Verified Purchase:Yes
Great sound quality, very good buds, noise cancel is awesome.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 21, 2025
Thank you so much for your review of the Galaxy Buds3 Pro, Carl! We’re pleased to hear that you’re enjoying the exceptional sound quality and the performance of the earbuds. Our team worked hard to deliver an immersive listening experience, and it's great to know that the noise-cancellation features have made such an impact on you. Your feedback helps us continue to improve and deliver the high-quality audio experience that our users deserve. If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Can't be heard during call when whispering
on June 7, 2025
Posted by: Andrew
from Greenville SC
Expertise:Intermediate
The sound suppression is it where if I whisper while on the phone I can't be heard and they say I sound like I'm cutting in and out. Please fix this. I just got the buds and updated them and made sure my phone was up to date too.
Response from Samsung USBy R&R Team, June 9, 2025
Thanks for sharing your candid feedback, Andrew. We understand that you may have some concerns regarding your Buds3 Pro and their microphone during calls. To help troubleshoot, first check the microphone hole, as a blockage can prevent proper sound capture. It's important to clean the microphone hole, speaker, and air duct regularly to avoid debris accumulation; using a clean, dry, soft brush or cotton swab can help remove any earwax or other debris. After using the earbuds, be sure to wipe them with a soft, dry cloth and keep them dry to avoid exposure to liquid. If the microphone still isn’t performing as expected, you can try resetting the earbuds by opening the Galaxy Wearable app, navigating to Earbuds settings, selecting Reset, and following the on-screen instructions to complete the factory reset process. We hope these steps help, but if this persists, we would need you to reach out to us at Samsung Support so that we can look further into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US