Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,971 Reviews)
Open Ratings Snapshot
Rating breakdown 13,971 reviews
5 Stars
9,557
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Terrible
on September 23, 2024
Posted by: Dakota
Verified Purchase:Yes
Left ear bud won't charge hardly at all. Need to do an exchange
Response from Samsung USBy Social Commerce, September 24, 2024
Hi Dakota, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you with this experience and the battery of your earbuds. We have provided a link to an article to help you by starting with a reset of your earbuds. We have also shared a link to the Samsung Support Team. You can reach them through chat for one on one assistance with any aspect of your device that is not meeting your expectations. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Stick with the older versions!
on September 23, 2024
Posted by: Andrew
from Wanatah, IN
Expertise:Expert
Verified Purchase:Yes
Sounds good, other than that not great. Battery doesn't last long, touch controls are not reliable, and fit is nowhere near as good as previous models.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Andrew, we appreciate you taking time out of your day to share your experience with your Samsung Galaxy Buds3 Pro with us. We understand how important your earbuds are to you during a range of activities every day. We would love to help you and have some great resources available online to help our customers. We have provided links to articles to help you with the fit, battery, and settings of your earbuds. We also recommend performing a fit test with your earbuds when connected to the Samsung Wearables App. We have lastly shared a link to the full device manual and Samsung Support Team to help align your settings to your needs and wants. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor fittings
on September 23, 2024
Posted by: Tester
Expertise:Intermediate
Verified Purchase:Yes
unfortunately, the fitting plastic is poor, same as Pro2 I had.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Tester, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important a secure and comfortable fit with your earbuds is every day. We have provided a link to an article to help you with the placement of your earbuds for a secure and comfortable fit. We also recommend performing a fit test with your earbuds when you have them in your ears and connected to the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Does not stay in ear
on September 24, 2024
Posted by: Vann
Expertise:Expert
I bought these less than a week ago and they will not stay in my ear despite passing the fit test and trying all three sets of rubber cushions. Even when Im sitting still they randomly fall out. Ambient mode randomly turns on even when I have it set to off. Worse earbuds I have ever owned.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 26, 2024
Hi there Vann, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you have the best experience possible with your earbuds and troubleshoot any frustration that you are experiencing. We have provided a link to an article to help you with the placement for a secure fit. We have also shared links to the full device manual and the Samsung Support Team to offer additional assistance with the settings and helping ensure they align to your preferences. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is perfect
on October 7, 2024
Posted by: Ilovesamsung
[This review was collected as part of a promotion.] This product is perfect. I love the way it fits in the ear. It does not fall out. Everything is out of touch.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Fits Better Than Buds 2 Pro
on October 11, 2024
Posted by: Olly
from MD
Expertise:Intermediate
Verified Purchase:Yes
The fit is way better that the Bud 2 Pro. Bud 2 PRO WAS AN ABSOLUTE DISASTER. Operating this one using the touch control isn't so great though, hopefully that can be further improved
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 29, 2024
Hi there Olly, thank you for sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are so happy tohear you have found the fit to be an improvement from previous generations of earbuds. We understand how important the controls are and if you are finding the touch to be more difficult than you prefer, we have provided a link to the full device manual that will also highlight the voice control functions of your earbuds. We have also shared a link to the Samsung Support Team if you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Headphone!!!
on October 21, 2024
Posted by: Herb
from South Florida
Expertise:Intermediate
Verified Purchase:Yes
Excellent product, best headphone on the market. I would recommend this product.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Audio, Fantastic Ambient Sound
on October 24, 2024
Posted by: BVGIOCX
[This review was collected as part of a promotion.] I've had the Samsung Galaxy Buds Pro 1 since they launched and had little to no reason to upgrade. They are fantastic earphones and sound amazing. However, I had begun to think about upgrading and specifically wanted a wireless earphone with a stem design. I kept hesitating on different options and lucky I did as the Buds 3 Pros were announced within 2 weeks. I decided to wait and pre-ordered the Buds 3 Pro.
Using the new Buds 3 Pro I was glad to still have the great sounding dual speaker setup as the prior Buds Pros had allowing for deep clear bass without sacrificing the higher frequencies. The ambient sound is an enormous improvement over my prior Buds Pros with exterior sounds appearing as if I didn't have any earphones on. The Adaptive Ambient Sound option quickly became my favorite option when working outside and washing my car. Being able to enjoy my music and being able to hear my surroundings but automatically switch to noise canceling once my pressure washer turns on making it barely audible is amazing.
I greatly enjoy my Galaxy Buds 3 Pros!
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there BVGIOCX, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We couldn't be happier to hear that you have been able to explore a multitude of ways that your buds can be useful and enhance your every day tasks. We have provided a link to the full device manual if you are interested in exploring additional features like voice controls for those times you mention like washing your car. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
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