Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,987 Reviews)
Open Ratings Snapshot
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,522
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
BRING BACK GALAXY BUDS LIVE!!!!!!!!!
on May 28, 2025
Posted by: Yep yep
Bring back the galaxy buds live!! It work well and it has noise cancelation but it doesn't fit in my ear. I'll never be as satisfied as I was with the buds live.
Response from Samsung USBy R&R Team, May 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro with us. We love to see that they work well for you despite your challenges with getting the right fit. We completely understand how important a perfect fit is for enjoying your music and calls. With the various sizes of ear tips that come included, finding the right one for your ears can really enhance both comfort and sound quality. Make sure to try out each of the ear tips until you find one that sits snugly without any gaps, as this is key in minimizing sound leakage. Don’t forget to check the directional markings on the earbuds—there’s an “L” for the left and an “R” for the right—making sure they’re facing you when you insert them can make a big difference! For an even better fit, angle the earbuds so the microphones point toward your mouth, and feel free to rotate them until they feel just right. If you’re still having trouble, we highly recommend running the earbud fit test via the Galaxy Wearable app, as it can guide you to achieve the best fit. We truly appreciate your candid feedback, and if you have any further concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor Bluetooth reliability.
on May 29, 2025
Posted by: NotPleased
Verified Purchase:Yes
I have a Samsung Smart TV, and every time I change the "source" (i.e. Netflix, Amazon Prime, UTube, External Antenna, the Samsung Galaxy Buds3 Pro Silver "looses it Bluetooth connection. I have to put the earbuds back into the charging case, inorder to re-establish the Bluetooth connection. Not Good!
Response from Samsung USBy R&R Team, June 2, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro! We understand how important a seamless connection is, especially when switching between different sources like your Samsung Smart TV. To enhance your experience, we recommend checking for any updates for your Buds through the Samsung Wearable app, as well as ensuring that your TV software is up to date. Keeping both devices updated can significantly improve connectivity and performance. If you continue to face challenges with this, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Better than over-the-ear competitors
on May 29, 2025
Posted by: Felipe R
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I returned a Bose QC and a Skullcandy ANC2 after buying the Buds3 Pro. It sounds as good, its ANC is quite frankly better, and its much more practical.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Felipe! We are glad to see that you find their sound quality exceptional and even superior in terms of active noise cancellation. We aimed to create a lightweight design that features advanced ANC and immersive audio to enhance your listening experience. It’s wonderful to know that our commitment to quality and innovation has made the Buds3 Pro stand out for you. We truly appreciate your choice and are excited that they meet your needs! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Would give better rating but
on May 29, 2025
Posted by: Rain girl
Verified Purchase:Yes
The sound is great, the features are cool but the buds are too big so they fall out so easily and I struggle so much with connecting them to my laptop for work, I have to remove device and then reconnect and takes multiple attempts to get any sound working sometimes it doesn't it took me 30min - 1hr trying to get them to work just to give up and use headsets instead, the mic just does not work at all when ever I do connect to the laptop not sure what it is, if its the type of laptop but I follow the steps but there is no audio whatsoever and can't use mic to talk during my work calls the whole reason I got these was to not use the headsets that hurt my ears
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 30, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro. We understand how frustrating it can be when the earbuds don’t fit properly and fall out easily. Have you tried using the different ear tip sizes that come with the buds? It seems like connecting them to your laptop has been challenging. Sometimes, turning off Bluetooth on the laptop and resetting the earbuds can help. Making sure they’re fully charged before reconnecting can also be beneficial. We also hear your concerns about the audio and microphone not working as expected. It’s important to ensure that the earbuds are set as the default playback device in your laptop’s audio settings. Additionally, checking for any firmware updates via the wearable app might enhance performance. If these suggestions don’t lead to a solution, please be sure to reach out to Samsung Support for personalized assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Awful, won't stay in ears
on May 29, 2025
Posted by: Heather
from Kansas
Expertise:Expert
These are awful for running and working out. They do not stay in the early. I have tried all the ear pieces they come with. Nothing works. Can't return, unfortunately.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi Heather! Thank you for sharing your experience with the Galaxy Buds3 Pro. We appreciate your feedback regarding the fit during your workouts. Since you've already tried the different earpieces, we highly recommend using the fit test available in the Galaxy Wearable app. This feature can help you find the best fit for your ears, ensuring they stay securely in place. We’ve also put together some additional tips to help enhance your fit and comfort, and we’ll attach a link for you to explore those options. Your satisfaction is important to us, and we want you to get the most out of your Buds! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product
on May 29, 2025
Posted by: Anthony E
Verified Purchase:Yes
They work great. The noise canceling is perfect for my needs. However, the adaptive sound detection is bothersome to the ear how it mute and makes things louder then detected.
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Anthony. We’re glad to see that the noise cancellation feature is working perfectly for you. We appreciate your feedback regarding the adaptive sound detection. To ensure you have the best possible experience, we encourage you to check that both your Galaxy Buds3 Pro and your connected device are updated to the latest software version. This can help optimize performance and enhance any features you notice. Your comfort and satisfaction are important to us, so please feel free to reach out to us at Samsung Support with any more feedback you have! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh, could be better
on May 30, 2025
Posted by: Sarah
from Ohio
I just got these about 2 weeks ago. I'm not overly impressed. The sound is great however, they don't stay in my ears, I can't figure out how to change the rubber piece for a smaller one, and they don't hold charge very long. I had the Buds2 Pro previously and they lasted forever. I put these in while I'm at work and they don't even stay charged my entire shift. They don't feel right in my ear and always feel like they are falling out. I do like the new controls compared to the Buds2 Pro. The sliding on the stem of the buds is nice as opposed to the taps on the Buds2. Overall, I liked the wearability of the Buds2 Pro better however, the sound is better on the Buds3 Pro.
Features
2 out of 5
2
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Sarah. It sounds like you’ve encountered a few challenges with the fit and battery life, which can definitely impact your experience. For comfort, have you tried the different sizes of rubber tips that come with the earbuds? Finding the right size can really help them stay in place better. As for battery life, we understand the expectation for longer usage, especially compared to the Buds2 Pro. Features like Active Noise Cancellation can sometimes drain the battery more quickly, so switching that off may help. Additionally, checking for any firmware updates in the Galaxy Wearable app could potentially improve performance. We’re glad to see you appreciate the sound quality and the sliding controls! We hope these suggestions enhance your experience with the Buds3 Pro. If there’s anything else you’d like to discuss, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Highly impressed!!
on May 30, 2025
Posted by: CaptainM93
[This review was collected as part of a promotion.] These buds are WAY more comfortable than any pair of Airpods that I've ever used. At least now there is no issue of people not being able to hear me on the other end of the phone calls. Not to mention how smooth they are when using Galaxy AI, which is way more responsive and accurate than siri could dream of being.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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