Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,970 Reviews)
Open Ratings Snapshot
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Worst
on May 21, 2025
Posted by: Pranav
from Philadelphia
These is tge worst samsung product that I have ever brought in entire life. I regret buying this product and now also regretting to be a samsung product user. Since, I got owned every samsung high-end product in entire high-end lined up. This is ridiculous that I can't even go to store and fix the the charging issue withe buds, most of the only one ear buds will be working properly the other will be not working because of the charging problem 🙄 I am done with this and came here to write a review so that another person will be not in my situation.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 22, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Pranav. We appreciate your feedback and understand how frustrating it can be when a device doesn't perform as expected. At Samsung, we want to ensure that you enjoy every moment with our products. We provide a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for eligible devices, which offers extended protection and additional support. We'd love to assist you further with this. Please reach out to us at Samsung Support so we can gather more information and help you enhance your experience with the Galaxy Buds3 Pro. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad sound - good features
on June 3, 2025
Posted by: Adam12
Expertise:Expert
Sound quality is just plain bad. There is no depth to the music with a very thin sound.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, June 3, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Adam. We understand your concerns regarding the sound quality. Have you checked out the sound equalizer in the wearable app? It’s a fantastic tool that allows you to customize your audio settings for a richer and personalized listening experience. Additionally, we recommend ensuring that your earbuds are updated with the latest software, as updates can enhance performance and sound quality. If this continues to persist, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds3 Pro Realtime translation is next level!
on June 10, 2025
Posted by: smb1966
[This review was collected as part of a promotion.] I love how Samsung Galaxy AI has integrated the real time translation into the buds 3. I work in an undustry where everyone speaks spanish but me and for 28 years i we have managed to communicate but not always as effectively as i wanted. Now it is seamless. I understand exactly what they are saying to me, i can respind into my phone ai translator and the conversations move along. There is aldo a marked improvement in the background noise cancellation. I noticed that the comfort of this style earbud is not as great as the buds Live but I think that with the comfort of the live you sacrifice the noise canceling I think that because it doesn't fit securely in the ear canal that it doesn't isolate the outside noise which is very frustrating to your person on the other end of the line.
But but as always I love how Samsung integrates their buds so that you can hear every message every messenger every notification everything that comes in right through your earpiece it doesn't just announce that you have a message but you can actually hear the content and it's a seamless integration between the Samsung phone and the Samsung earbuds and for that you can't beat them thank you job well done.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
These suck. Do more research before buying.
on June 20, 2025
Posted by: Kamrye
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
They suck. Don't fit in my ear without hurting. Won't charge. The case doesn't recognize that one earbud is out of the case when I close it. Probably the worst earbuds I've ever had.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 20, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Kamrye. It sounds like you've had some challenges with the fit and charging your buds. To enhance your experience, we recommend that you try using different ear tip sizes for improved comfort. You can also check out the link attached for more tips on how to get the best fit with your buds. Regarding the challenges with charging them, make sure both the charging case and the earbuds are clean, as this can help with their performance. Resetting the earbuds could also make a difference. Be sure to make sure that the buds as well as the device it's connected to is up to date with the latest software update. If you have any further concerns or questions, please reach out to us at Samsung Support. We're here to assist you and want to ensure you have a great experience! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not Samsung's greatest offering
on July 8, 2025
Posted by: Buds
from Ocala, Florida
Expertise:Expert
Not great. Every time I'm on a call with them the party on the other side of the call says that I sound like I'm far away even though the buds are connected and noise cancelling is off. Also, when I pull one out of my ear it makes a loud screeching noise. The case stopped charging wirelessly for about a month, still charged by the cord and then suddenly it started working again with no changes to wireless charger. Must have been a firmware update issue.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, July 10, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro. We hate to hear about the challenges you've faced but we're always here to help. Regarding the screeching noise, if you happen to touch or cover the area around the sub-microphone while adjusting the earbuds, it can cause unexpected sounds like beeping or howling. To help troubleshoot the microphone during calls, we recommend checking out the tips provided in the link attached, which will guide you in optimizing the performance of your Galaxy Buds. We’re glad to see that the wireless charging started working again, but we completely understand your concerns. If you have any more questions or need further assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-during-calls-or-one-bud-disconnects
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound in a thoughtful package
on August 23, 2025
Posted by: Mossyoaks69
[This review was collected as part of a promotion.] I needed a set of buds for work and there was a great deal running when i purchased my phone. I am impressed with the sound and intuitive controls.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not quite there
on August 28, 2025
Posted by: Alti
Expertise:Intermediate
Sounds great! The charging magnets are trash and getting them to actually charge is next to impossible sometimes. Waste of money until addressed.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Alti. We appreciate you reaching out and letting us know about your experience. To enhance your charging experience, it’s important to keep the charging contacts clean; you can do this by wiping them with a dry cloth. If the buds or the charging case have come into contact with dust, sand, or metal shavings, that can affect charging. Make sure to gently clean them with a soft, dry cloth before placing them back in the case. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If these suggestions don’t help, we recommend contacting a Samsung Service Centre or an authorized service centre for further assistance. You can also reach out to us at Samsung Support if you need any further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good sounds, But bad fit/tips
on August 31, 2025
Posted by: Echo21
Expertise:Intermediate
Sounds is great, but the fit of the earbud could use work and they need better tips
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 2, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro! The Buds3 Pro features an all-new Dual Amplifier. With our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to experience a broad spectrum of sound. We love to see that you think that the sound quality is great, but we noted your feedback regarding the fit. Finding the perfect tip size is very important, and we appreciate that you have taken the time to explore the different sizes. We also recommend trying out the fit test on the Wearable app to help get a better fit if needed. Also, be sure to check out the link attached for more options to help you get the right fit with your buds. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
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