Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,987 Reviews)
Open Ratings Snapshot
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,522
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Nope
on May 5, 2025
Posted by: JBSCAN
Expertise:Expert
Good sounds terrible support!! Just try ordering new replacement tips
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 5, 2025
Thank you for your feedback on the Galaxy Buds3 Pro. We appreciate your thoughts on the sound quality and support. To assist you more effectively, we’d like to gather additional information about your experience. Please reach out to us at Samsung Support so we can start addressing your concerns and help you enjoy your Galaxy Buds3 Pro to the fullest! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on May 6, 2025
Posted by: Teetee
from Nashville
Expertise:Expert
Verified Purchase:Yes
They are very clear and they stay in my ears even if you are sweating. They don't hurt my ears and the soft tips make them feel even better to wear for a long period of time. The battery life is more than enough for the day.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 7, 2025
Thank you so much for sharing your honest experience with the Galaxy Buds3 Pro, Teetee! It's great to see that you find them comfortable, even while sweating. The soft tips are designed specifically for extended wear, so it's awesome that they make a difference for you. As for battery life, with Active Noise Cancellation (ANC) on, you can enjoy up to 6 hours of music playback and 4.5 hours of talk time. When you turn ANC off, it extends to 7 hours of music and 5 hours of talk. Overall, you’ll get up to 26 hours of music playback, which is perfect for all-day use. Thanks again, and we’re thrilled you’re enjoying your Buds3 Pro! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds 3 are better...
on May 6, 2025
Posted by: Jamison
from ME
Expertise:Expert
Verified Purchase:Yes
Can't give a ton of feedback, as I don't use them often.
I've got the silver (original) Buds Pro.
I've got the Buds 3 Pro as well. They're both pretty amazing! I'm pretty impressed with their sound quality.
For the fit? BP3 has a distinct advantage. They don't fall out like the BP (OG.) Can't say anything about the BP2.
If I'm riding my ebike down the road, I don't want my stuff just falling out onto the road..
It'll be interesting to see what people 3d print to combat that.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 21, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, Jamison! It's great to know you’re impressed with their sound quality. We design our earbuds to deliver immersive audio that really enhances your listening experience. We're also glad you appreciate the improved fit with the Buds3 Pro. Our team focused on creating a design that ensures a secure and comfortable fit, especially for those who are active, like when you’re riding your e-bike. We understand how important it is for them to stay in place while you're on the go. Your interest in potential 3D-printed solutions to keep the earbuds secure is interesting! It's always exciting to see how our community engages with their tech. If you have any more feedback or experiences to share, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
getting there for me
on May 7, 2025
Posted by: Riley
from Twin Falls, ID
Expertise:Intermediate
Verified Purchase:Yes
Still figuring out the fit, they don't stay in the ear quite as well as the classic galaxy buds in my case, but they sound good.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 7, 2025
It's great to hear from you, Riley. Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro! To ensure you're achieving the best fit, remember that the Buds come with a variety of ear tips, which is key for a snug fit. If you haven’t yet, try experimenting with different sizes until the ear tips sit comfortably in your ears without any gaps. This will not only help with sound quality but will also minimize sound leakage. When it comes to inserting the earbuds, make sure you’re placing the right earbud (marked with an "R") into your right ear, and the left ("L") into your left. An additional tip is to angle the earbuds slightly so that the microphone is directed toward your mouth—this can enhance your overall experience. If you’d like to be extra sure about the fit, you can run an earbud fit test through the Galaxy Wearable app. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good build and sound quality, but with a few quirk
on May 7, 2025
Posted by: Anton
from Denver, CO
Expertise:Expert
Verified Purchase:Yes
I’m impressed with the build and sound quality of these earbuds. However, I’ve noticed that sometimes the buds aren’t equally charged when I take them out of the case. Additionally, while listening to music on Spotify or SiriusXM using my brand new Galaxy S25, the playback occasionally speeds up or slows down slightly. This doesn't happen with my JBL headphones, so it seems specific to this product. Hoping this can be addressed in a future update.
I would recommend this to a friend!
Features
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 21, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Anton! It’s great to see that you’re enjoying the build and sound quality. Regarding the earbuds not being equally charged, you might want to check and clean the charging contacts to ensure a proper connection. Sometimes, a little maintenance can make a difference! As for the playback speed variations, while using Spotify or SiriusXM, we recommend checking and making sure that your device and phone are up to date with the latest software. Your feedback is invaluable as we strive to deliver the best experience possible. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Serious charging issues with both earbuds and case
on May 8, 2025
Posted by: Squibbles
Expertise:Intermediate
These have serious charging issues. At first it was just the right earbud that was having issues, now the case doesn't realize it's charging until I unplug it and plug it in a few times. While the case is having this issue both earbuds won't charge. Now I can't get either one to charge.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, May 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. It sounds like you've encountered some challenges with charging. Have you had the opportunity to clean the charging contacts on both the earbuds and the case? Sometimes, dirt or debris can prevent proper charging. Also, double-check to ensure that the earbuds are placed correctly in the case and that you're using a compatible charger and cable. If you haven’t done so yet, trying a restart or reset of the earbuds can often help. If you continue to experience difficulties, please reach out to us at Samsung Support for additional assistance. We’re here to help you maximize your experience with the Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Jury is Out
on May 8, 2025
Posted by: Anonymous
from Florida
Expertise:Intermediate
Verified Purchase:Yes
So far not impressed, greatest concern is charging and battery life. Very fickle, doesnt like any of my 10 resources for wireless charging qnd case doesn't charge my buds. I have requested support and will ship to Samsung for repair. My previous buds would hold a charge for day when heavily used and a few wewk when not used.
Features
4 out of 5
4
Performance
3 out of 5
3
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 12, 2025
We appreciate you sharing your experience with the Galaxy Buds3 Pro, Ottman88. We noted your concerns about charging and battery life and recognize how important these aspects are for getting the most out of your earbuds. While our earbuds are designed to last throughout the day, battery life can vary based on usage and specific model features. The Galaxy Buds3 Pro offers up to 26 hours of playtime per charge, and this can extend to 30 hours with the case. To help conserve battery life, we recommend keeping your earbuds in the charging case with the lid closed when not in use. You can also adjust notification settings using the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you are on iOS. We hope your concerns are addressed when you receive your buds back from Samsung support. If you need any further assistance or have additional questions, please reach out to us at Samsung Support. We are here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Music 🎶 🎵 to my ears
on May 8, 2025
Posted by: Chris
from Nj
Verified Purchase:Yes
Great looks, feel and sound. Controls are easy to remember and use totally satisfied Great product. Thank you chris nj
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 12, 2025
Hi Chris! Thank you so much for your wonderful feedback! We're thrilled to see that you love the Galaxy Buds3 Pro for its great looks, feel, and sound quality. It's fantastic that you find the controls intuitive and easy to use. Our design team worked hard to ensure a seamless experience. Your satisfaction means everything to us, and we can’t wait for you to explore even more features. If you have any questions or feedback in the future, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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