Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,987 Reviews)
Open Ratings Snapshot
Rating breakdown 13,987 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
604
77%of customers recommend this product. 
(
3,499 out of 4,522
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Worth the $$
on April 19, 2025
Posted by: Anonymous
from Port Richey, Florida
Expertise:Intermediate
Verified Purchase:Yes
I enjoy these ear buds, however the bass is not strong enough for my preference even with the boost bass setting selected.
I also can't seem to grasp how to to turn them on when I inadvertently turn them on off by adjusting the ear buds in my ear.
At 62 yo it will take sometime to figure it out.
The buds are stylish, sleek & great fit.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 21, 2025
Hi James! The Galaxy Buds3 Pro features an enhanced 2-way speaker system with an independently controlled woofer and tweeter for a balanced audio experience. While the bass boost setting enhances low frequencies, preferences can vary. To turn the earbuds back on after they’ve been turned off, simply place them in the charging case and close the lid for a moment, then remove them to reconnect. It’s wonderful to see how much you’re enjoying their sleek futuristic look and comfortable fit! For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Terrific new buds3 pro
on April 20, 2025
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and quality. So glad i upgraded to the new ones
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 21, 2025
Thank you so much for your feedback, Wrenn! We're thrilled to see that you're enjoying the excellent sound quality of the Galaxy Buds3 Pro. They feature our most advanced audio technology, including 24-bit Hi-Fi audio and a dynamic driver that really elevates your listening experience. We’re also proud of the active noise cancellation that helps you dive deep into your music without distractions. It's fantastic that you chose to upgrade to these, and we hope they continue to enhance your everyday listening. If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor fit, poorly designed app
on April 20, 2025
Posted by: Kathy
from Norfolk VA
Verified Purchase:Yes
Very nice charger/case -- how's that for faint praise. Bought a set of ear cushions to improve the fit, but I can't figure out how to remove the original cushions and install new ones. When the app is in Ambient mode -- so I can hear what's going on around me as well as listen to music -- the software in the buds is too stupid to chop sharp sound spikes, like dropping a spoon in a glass bowl: OUCH! Samsung hasn't figured out that it's not just fire engines I need to hear when I'm wearing the buds.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for taking the time to share your feedback with the Galaxy Buds3 Pro, Kathy. The Buds3 Pro comes with a sleek charging case that not only protects the earbuds but also supports wired and wireless charging for added convenience. To replace the ear tips, turn over the ear tip inserted into the earbud and vertically pull on the middle part to remove it. Align the protruding part on the speaker of the earbud with the groove of the new ear tip and push it in until it clicks into place. The Ambient sound mode is designed to enhance awareness of surroundings, but sharp sound spikes may still be noticeable. Adjusting the noise control intensity through the Galaxy Wearable app might help improve your experience. It’s great to see you exploring all the features! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Fit and sound
on April 20, 2025
Posted by: Tjboss
Brought this on Friday and Fit and Audio quality is top tier !!!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 21, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro, Tj. It's great to see you're enjoying all of its top-tier features! The Galaxy Buds3 Pro delivers exceptional audio quality with its enhanced 2-way speaker system, featuring an independently controlled woofer and tweeter for a rich and immersive sound experience. Their redesigned shape ensures a snug and comfortable fit, making them comfortable for extended listening sessions. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The better set on the market!
on April 21, 2025
Posted by: Anonymous
from Georgia
Expertise:Expert
Verified Purchase:Yes
These earbuds truly stand out when it comes to seamless pairing, sound quality, and effortlessly switching between multiple devices. Their noise-canceling capabilities are among the best on the market, making them a great choice for anyone juggling work calls, streaming, or everyday listening. I've used them extensively for Teams meetings, and switching between my phone and tablet has been completely seamless.
The fit is another highlight—despite having smaller ears, these molded perfectly without needing to swap out the soft buds. Comfort is typically a challenge for me, but these earbuds nailed it!
Where they could improve, however, is battery life. I can manage about three hours of calls or roughly 2.5 hours if I’m switching between video and calls before needing to recharge. The case charging feature helps, but an extended battery life would make a huge difference.
Overall, Samsung did an amazing job with these—great performance, excellent comfort, and effortless usability. If they can extend the battery life in future models, they'll have a near-perfect product!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, April 22, 2025
It’s great to see how much you’re enjoying the Galaxy Buds3 Pro, Charisse! Their seamless pairing and ability to switch between devices really highlight their advanced features. The Adaptive Noise Control with Galaxy AI is perfect for creating an immersive listening environment, whether you’re on work calls, streaming content, or simply enjoying everyday sounds. It’s wonderful to know that the redesigned shape has provided a comfortable fit for you. Be sure to make sure that your buds are up to date with the latest software updates, and keep them in the case when they are not in use for longer battery life. Your feedback is valuable, and it’s exciting to know how much you appreciate their overall performance. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Incredible sound with some minor annoyances.
on April 21, 2025
Posted by: Chadwick
from Kentucky
Expertise:Expert
Pros - excellent sound and audio options, feels good in ear and the case is super sleek, battery life is good too. Cons - the earbuds have a weird burnt smell, it's been that way since day 1. The earbuds should have been put into the case the other way because it's a little wonky getting the buds in and out with 1 hand. Overall i am pretty happy with them.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 22, 2025
Thanks for sharing your honest feedback with us, Chadwick. It's great to see that you're enjoying the sound quality and sleek design of the Galaxy Buds3 Pro. The comfortable fit is designed to feel natural in your ears, and the case adds a stylish touch to the overall experience. Regarding the smell you mentioned, the materials used in the Galaxy Buds3 Pro meet strict international safety standards and undergo extensive testing to ensure user comfort and safety. The design of the earbuds aims to make them easy to handle, though we understand that it might take some time to get used to. It's wonderful to know you're happy with them overall! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Could be better
on April 22, 2025
Posted by: Derrek
from Florida
Expertise:Intermediate
I bought this a few months ago the audio is great if it's really good and the microphone is a lot better than the Pro 2. Downside is the battery life is nowhere near the Pro 2 and my right earbud won't charge in the case without me putting something in there to apply pressure to hit the terminals if these things were better I would give 5 Stars
I would recommend this to a friend!
Features
4 out of 5
4
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 22, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Derrek! We’re glad to see that you love the audio quality and improved microphone. We noted your concerns about battery life and the charging of your right earbud. For the charging concern, try checking for debris in the case or resetting the earbuds. Ensuring that there is no liquid or debris on the contacts is the best way to ensure that your buds charge correctly. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this continues, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not a good fit
on April 22, 2025
Posted by: Annmarie713
from Bay Area California
Expertise:Beginner
Verified Purchase:Yes
I am having trouble fitting the earbuds. I've tried all three heads several times, moved them around, to no avail.
Response from Samsung USBy R&R Team, April 22, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Annmarie! We truly appreciate your feedback, and we understand how important it is to achieve the perfect fit for an optimal audio experience. To help resolve your fitting concerns, we suggest starting by selecting the right size ear tips from the variety included in the package. A snug fit without gaps is crucial, as it minimizes sound leakage and maximizes the audio quality. Once you’ve chosen the appropriate ear tips, take a moment to check the bottom of the earbuds for the directional markings. The "L" indicates the left earbud, and the "R" indicates the right. When inserting them, ensure that the "R" is facing you in your right ear and the "L" is facing you in your left ear. For improved comfort and fit, try angling the earbuds slightly so the microphone points toward your mouth, rather than hanging straight down. You can also rotate the earbuds gently until they feel just right. We also highly recommend using the Galaxy Wearable app to run the earbud fit test. This feature can help ensure that your earbuds are fitting correctly, further enhancing your listening experience. If you have any other concerns or questions, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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