Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,970 Reviews)
Open Ratings Snapshot
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Mostly great
on November 18, 2024
Posted by: Niko
from Grants Pass OR
Expertise:Intermediate
Verified Purchase:Yes
The sound quality and battery life are fantastic and a great improvement from the buds 2 pro, my only complaint is that these get quite uncomfortable to wear over an extended period of time, moreso than the previous model
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 20, 2024
Hey Niko, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro with us. We are so happy to hear you are thoroughly enjoying the enhanced audio and features of your new earbuds. We would love to help you troubleshoot a more comfortable fit for prolonged wear. We have provided a link to an article to help you with the placement, and recommend following up with a fit test you can do in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Okay headphones. Disappointing for the price.
on December 26, 2024
Posted by: Yogagirl
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Sound is only so-so. Fit is good with different size options. Love the case.
No, I would not recommend this to a friend.
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 27, 2024
Thanks for sharing your thoughts on the Galaxy Buds3 Pro! We’re thrilled to hear that you found the fit to be comfortable with the various size options available. We designed the Galaxy Buds3 Pro with user comfort in mind, ensuring a snug fit for all ear shapes. We appreciate your feedback on the sound quality. While we aim to provide an immersive audio experience, we are always looking for ways to improve. It’s great to hear that you love the case! We designed it not only for protection but also for portability, making it easy to carry your Buds wherever you go. If you have any additional comments or suggestions on how we can enhance your experience, please feel free to share them with us at Samsung Support. We value your feedback and hope you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Charging Problems
on January 16, 2025
Posted by: David
Verified Purchase:Yes
I have sent an email to Samsung with no response for the issue. My wife and I have new buds, and we are both having trouble getting them to charge. We keep them clean and still cannot get them to charge every time we put them in the case. Samsung needs to provide a fix as these are new buds.
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, David. We noticed you reached out with concerns about your buds not charging. We truly appreciate your feedback and want to ensure you get the best experience possible. The Galaxy Buds3 Pro is designed with innovative technology to enhance your listening experience, and it's great to know that you’re keeping them clean. To help with charging, please ensure that the charging case itself is adequately charged and that the contacts on both the earbuds and the case are free from debris. It may also be helpful to check for any software updates using the Galaxy Wearable app, which can optimize performance. Check out the link attached for additional options to help troubleshoot this. Your satisfaction is important to us, and we want to ensure you're able to enjoy all the fantastic features these earbuds offer. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. Thank you for being a valued member of the Samsung community! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound quality
on February 12, 2025
Posted by: Jewels
[This review was collected as part of a promotion.] The Samsung Galaxy Buds3 Pro excel in sound quality, noise cancellation, comfort, and features. Their seamless connectivity, long battery life, and customizable sound profile make them a strong choice for users seeking a premium true wireless earbud experience. The active noise cancellation (ANC) on the Galaxy Buds3 Pro is highly effective at reducing ambient noise, allowing for immersive listening experiences. This feature significantly minimizes distractions in noisy environments, enhancing the overall listening experience. The transparency mode also works well, allowing you to hear your surroundings when needed.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing sound and cool features.
on February 18, 2025
Posted by: Jonathan305
[This review was collected as part of a promotion.] I got the Bud Pros 3 like a little over 2 or 3 week and I just opened and used them yesterday at the gym. One word... WOW! The sound was so amazing and you feel the bass if that makes sense. It awesome features. I was kicking myself today because, I had forgotten them at home. Don't sleep on these buds!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Junk!
on April 6, 2025
Posted by: SHL9
Expertise:Expert
I'm having so much issues with my buds pro and I sent it back to Samsung 3 times to get it repaire and still facing the same issue. It's very difficult to recommend anyone to buy this product.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Shl9. We appreciate you letting us know about the challenges you've faced, especially after sending them back multiple times for repairs. This is not the experience we want for our valued customers. We take pride in delivering quality products and outstanding support, and we recognize that we have not met expectations in your case. Your satisfaction is our top priority. We encourage you to reach out to us at Samsung Support directly so that we can work together to resolve this for you. Your feedback is important to us, and we aim to ensure you have a positive experience moving forward. Thank you for your patience, and we look forward to assisting you soon! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy this product
on May 1, 2025
Posted by: Parween Zebari
from Texas
Expertise:Expert
Verified Purchase:Yes
I was really excited to get these earbuds once I tried them on they don't fit the ear loop and they hurt my ear so bad that I have to wear any ways . Please don't buy this product.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, May 2, 2025
Hi Parween! We appreciate you sharing your thoughts on the Galaxy Buds3 Pro. We completely understand that getting the perfect fit is essential to get the best experience with your buds. Don’t forget to check the directional markings on the earbuds. Just remember that the "R" should face you when you insert the right earbud, and the same goes for the left with the "L." A little tip for comfort: angling the earbud so the microphone points towards your mouth can make a big difference! If you want that extra assurance on the fit, we recommend taking a moment to run the earbud fit test via the Galaxy Wearable app. It’s fantastic for making sure you’re getting the most comfortable experience possible. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Poor Buds
on May 5, 2025
Posted by: Cynthia
from Philly PA
Expertise:Intermediate
Verified Purchase:Yes
I'm giving this product 3 1/2 stars. I love the sound quality. But the buds do not stay in my ears. I've tried the three different sizes. They still fall out. I've had this product for one month. I would still recommend.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 5, 2025
Thank you so much for sharing your experience with the Galaxy Buds3 Pro, Cynthia! We're thrilled to see that you love the sound quality. However, we noted your frustration with the fit. Finding the perfect fit can make a big difference in enjoying your audio experience. We recommend checking out our guide for tips on achieving the best fit with your buds, which you can find in the link attached. We appreciate your recommendation and hope you continue to enjoy the amazing sound quality! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
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