Thank you for sharing your experience with the Galaxy Buds3 Pro, Luke. We understand you're encountering some challenges with charging your buds on one side. Please remember that we provide a 12-month limited warranty for manufacturer defects, and you also have the option to add Samsung Care+ for eligible devices. If you've already tried our troubleshooting tips, such as cleaning the charging case contacts and properly aligning the earbuds, we recommend reaching out to us at Samsung Support for personalized assistance. We can help with further troubleshooting and discuss warranty or other options if needed. We appreciate your feedback, and we provide the best experience with the Galaxy Buds3 Pro. -Kelvin
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Hi Felo! Thanks for taking the time to share your feedback on the Galaxy Buds3 Pr. We completely understand your frustration with the Galaxy Buds3 Pro not delivering audio, especially since you love using them. Let’s work together to get this resolved! First, please check the volume settings on your phone. Sometimes, the earbuds and your phone have separate volume controls, so it’s a good idea to ensure the volume is turned up on both devices. You can easily adjust the volume on your phone using the Volume up key. Also, don’t forget to look into the pinch controls for your earbuds to ensure they’re set up correctly for volume adjustments. It’s worth checking the media volume limiter settings as well, as they could be affecting your audio experience. Next, we should consider the Bluetooth range. Make sure you’re within 30 feet of your phone, as other obstacles like walls or electronic devices may disrupt the Bluetooth signal. It’s also crucial to check the battery status of your earbuds. Low battery levels can lead to reduced audio performance, so use the Galaxy Wearable app to check the battery status or pop them into the case to see the indicator light. Sometimes, optimizing battery settings on your audio app can help too. Just go to Settings > Apps on your Android device, find your audio app, and switch the battery optimization to "Unrestricted." Lastly, a quick restart of both your phone and earbuds might refresh the connection. If this persists after trying these steps, please check for any software updates for your earbuds through the Galaxy Wearable app. If you’ve followed all these recommendations and are still experiencing concerns, don’t hesitate to contact us at 1-800-SAMSUNG for further assistance or to explore service options. We want you to enjoy the amazing audio quality your Galaxy Buds3 Pro can deliver, and we appreciate you reaching out to us! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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