Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,988 Reviews)
Open Ratings Snapshot
Rating breakdown 13,988 reviews
5 Stars
9,570
4 Stars
2,289
3 Stars
984
2 Stars
540
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great headphones
on March 26, 2025
Posted by: Marvelkillers
[This review was collected as part of a promotion.] Better than the previous generation. Easy to use and set up.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 26, 2025
Thank you so much for sharing your review of the Galaxy Buds3 Pro! We love that you find them better than the previous generation. Your feedback on their ease of use and setup truly resonates with our goal of providing a seamless experience. With advanced features like enhanced sound quality and improved noise cancellation, we designed the Galaxy Buds3 Pro to elevate your audio experience effortlessly. Your satisfaction is important to us, and we’re glad that these enhancements have made a positive impression. If you have any more feedback or questions, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Seamless listening
on March 26, 2025
Posted by: NIYAHB
[This review was collected as part of a promotion.] Seamless connection listening. The battery lasts forever. They're super comfortable to wear and stay in the ear
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 26, 2025
Thanks for sharing your feedback on the Galaxy Buds3 Pro, Niyahb. We love to see that you're enjoying the seamless connection they provide, as well as their impressive battery life and the comfort they offer during use. The Galaxy Buds3 Pro are designed for long-lasting performance, featuring a powerful battery that allows you to stay immersed in your favorite music, podcasts, or calls for extended periods. With the charging case, you can enjoy up to 30 hours of listening time, ensuring that you can keep the beats going whether you're on a long commute, working out, or simply relaxing at home. We appreciate your support and are excited to continue delivering an exceptional audio experience with the Galaxy Buds3 Pro! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Exceptional Sound Marred by Design Flaws
on March 26, 2025
Posted by: Knight
[This review was collected as part of a promotion.] Samsung's Galaxy Buds 3 Pro deliver impressive audio quality, featuring rich bass and clear treble that enhance the listening experience. The active noise cancellation (ANC) is notably effective, providing a serene environment even in noisy settings. (RTINGS.com) However, the design and build materials leave much to be desired. The earbuds' plastic construction feels less premium and raises concerns about durability. Additionally, the angular stem design, while aiming for a modern aesthetic, results in awkward touch controls that are prone to accidental activations. The charging case, with its glossy and slippery finish, is also susceptible to scratches and can be challenging to handle securely. In summary, while the Galaxy Buds 3 Pro excel in sound performance and noise cancellation, their subpar design and material choices for the users seeking a more refined build
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 7, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds 3 Pro, Knight! We're glad to see you appreciate the audio quality and effective active noise cancellation. We value your comments on the design and materials. While we aimed for a modern look, we’re always seeking ways to improve durability and usability. Your insights are important to us as we continue to improve and make changes. Thank you for sharing! If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A massive improvement from previous gens.
on March 26, 2025
Posted by: MusicEnjoyer
[This review was collected as part of a promotion.] This device sits comfortably and stays in place in my ear. Ease of connection across devices and apps is fantastic. The noise suppression and ambient focus is amazing.
Originally I had the first gen Galaxy buds pro which didn't have a stem propping some weight up and only relied on the rubber ear piece and ear to stay in place and if I tried to push it back in, the touch commands of pause/play would take place and it could get in a position where it would always increase the volume unless I repositioned it or turned off touch commands. The pro buds 3 has zero of those issues.
Overall I am glad with the devices improvements over previous gens, amazing sound quality, and great comfort. I've used these more in the past week than I have my previous ones. I would absolutely recommend.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 7, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! It's wonderful to see they fit comfortably and stay securely in place. The enhanced canal-type design and 2-way speaker system definitely enhance sound quality and comfort. We’re glad you’re enjoying the touch controls. With support for touching, swiping, and pinching, along with the Galaxy Wearable app’s control bar for adjusting Ambient Sound, Adaptive Sound, and Active Noise Canceling, you have full control at your fingertips. We appreciate your recommendation and are happy to know you're using them more than your previous pair! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Top quality
on March 26, 2025
Posted by: Only1Dubzy
[This review was collected as part of a promotion.] In love with the active noise cancelation and adaptive mode,
It has a feature that keeps you from overstretching your neck, Easy to pair.
Brilliant for calls.
Fits just right in my ears.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro!It's awesome to see that you’re enjoying the active noise cancellation and adaptive mode. They are designed to create an immersive listening experience, and we love that it’s working well for you. The Neck Stretch Reminder feature is another great highlight. We’ve incorporated thoughtful designs to enhance comfort, so you can enjoy your music and calls without straining. With an array of sophisticated sensors like the Accelerometer and Touch Sensor, it ensures seamless control and responsiveness while you’re on the go. It’s fantastic to see that the fit is just right for your ears and that the voice clarity during calls meets your expectations. That’s thanks in part to the advanced Voice Pickup Unit, which captures your voice clearly while minimizing background noise. We’re so happy you’re enjoying the Buds3 Pro experience! If you have any more feedback or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good but not great
on March 26, 2025
Posted by: NateB
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Decent sound but I really noticed the lack of noise cancelling when I was on a plane. Price was right but I will probably be looking for a higher end pair in the not too distant future.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, March 28, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Nate. To optimize the noise-canceling feature, it's important to wear the earbuds correctly. Make sure they fit tightly, without space between your ear and the ear tip, as this ensures proper functioning of Active Noise Cancelling (ANC). Check that the ear tips are securely installed in the grooves of the earbuds, and consider switching to a larger ear tip size if needed for a better seal. These adjustments can improve noise cancellation, particularly in environments like airplanes. We appreciate your insights, and they help optimize your experience with your buds. Thank you for being part of the Galaxy Buds community! If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Just ok. Phone call quality is questionable
on March 26, 2025
Posted by: T_HO
Verified Purchase:Yes
The sound is good for me, but when I am speaking to someone on a phone call, the person on the other end of the call sometimes struggles to hear me clearly.
Response from Samsung USBy R&R Team, March 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3, T_HO. We're glad to see that you're enjoying the sound quality. We noted your feedback regarding the person on the other end of a call struggling to hear you clearly. Maintaining the microphone's cleanliness can help in this situation. Regularly clean the microphone hole, speaker, and air duct with a clean, dry, soft brush or cotton swab to remove any debris. Additionally, ensure that the earbuds are dry and free from moisture for optimal performance. To enhance performance further, you can restart the earbuds by placing them in the charging case for at least seven seconds, ensuring the case has sufficient battery. We value your feedback, and it's through suggestions like yours that we strive to enhance the user experience. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic quality!
on March 26, 2025
Posted by: mrreviewerperson
[This review was collected as part of a promotion.] These are the most premium earbuds I've ever used! So happy to have these, they sound great and the features make them so useful! Love how I can pinch to pause music, and the ambient mode is great for walks.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 1, 2025
Thank you so much for your enthusiastic review! We're ecstatic that you're enjoying your Galaxy Buds3 Pro. It's great to know you’re loving the pinch-to-pause feature and finding the ambient mode useful for your walks. With Galaxy AI, the Buds3 Pro truly enhances your experience by intuitively identifying and filtering out unnecessary noise. Plus, it optimizes the Active Noise Canceling and Ambient modes to perfectly match your surroundings, allowing you to stay engaged with the world while enjoying your favorite tunes without interruptions. Keep enjoying those premium features! If you have any questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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