Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,970 Reviews)
Open Ratings Snapshot
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Not good
on September 22, 2024
Posted by: Jjth
They do not fit in ear nearly as well as previous models, also very difficult to insert into case without looking at the.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 24, 2024
Hi there Jjth, we appreciate you sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We completely understand how important your earbuds are to you and the fit being so vital for prolonged wear and use. We have provided a link to an article to help you with the placement of your earbuds for a secure fit, and recommend following up with a fit test when you are connected in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad experience with Bud 3 pro
on September 22, 2024
Posted by: Ryan
Verified Purchase:Yes
My buds quality is poor. I've been having issues with the tips and the buttons on the stem don't always work. My buds case although only a few days old has easily scratched up. I'm not certain if it's the paint or plastic that's the issue.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 24, 2024
Hello Ryan, thank you for sharing your thoughts about your Samsung Galaxy Buds3 Pro with us. We would love nothing more than to help you troubleshoot any frustration you are experiencing with your earbuds and have the best experience possible. We have provided links to the full device manual and the Samsung Support Team to help adjust any settings and ensure your pinch functionality operates as intended. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excelente
on September 24, 2024
Posted by: Jaime
from Chicago il
Expertise:Expert
Verified Purchase:Yes
Excellent quality and very comfortable sound. recommended
I would recommend this to a friend!
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst ear buds award
on September 24, 2024
Posted by: Anonymous
from Texas
Expertise:Expert
Verified Purchase:Yes
Worst when compared to the previous version
Cheap quality audio and no proper noise cancelation.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 26, 2024
Hello Akash Devulapally, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day, and we would love to help you troubleshoot any frustrations you may be experiencing, and maximize your overall experience. We have provided a link to an article to help you troubleshoot the audio quality and the usage of the ANC setting. We have also shared a link to the Samsung Support Team to help offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Buds 3 Pro. Disappointed
on September 24, 2024
Posted by: Hank NYC
Verified Purchase:Yes
Sound quality is good, fit is poor, tried all sizes of ear tips and they all failed at holding the earbuds in my ear. Constantly falling out during my workouts.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, September 26, 2024
Hey there Hank NYC, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We are happy to hear you were pleased with the audio quality of your earbuds, and we would love nothing more than to help you troubleshoot the fit of your earbuds to have the best experience possible. We have provided a link to an article to help you troubleshoot the fit and recommend following up with a fit test with your earbuds connected in the Samsung Wearables App. We have lastly shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Bad product
on September 26, 2024
Posted by: Ruben
Expertise:Intermediate
Verified Purchase:Yes
These earbuds are not what I expected, you only can low and high the volume, if you want to pause the video or music you must doing it on the phone 😒 why? Earbuds pro 2 were better for sure, I regret buy them
No, I would not recommend this to a friend.
Features
1 out of 5
1
Response from Samsung USBy Social Commerce, October 8, 2024
Hello Ruben, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important specific features of your device are to you every day during usage. This device does have a range of touch settings that can be used including pausing/playing your media, going to the next track, starting a track over again and others. We have provided a link to the full device manual to help you with these touch settings and to disover voice settings as well. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds3 pro
on November 28, 2024
Posted by: Anonymous
from Minneapolis mn
Expertise:Expert
Verified Purchase:Yes
Upgraded from a buds live. Love everything about the pro
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good sound, but bad case charging connections
on December 13, 2024
Posted by: Chase
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Good sound quality, but case has frequent issues with charging the headphones. I have put them in properly, making sure they light up when entering the case, and leaving them in for at least an hour, only to find them still at 5-10% charge when I try to take them out. I have tried pressing down on them and slightly twisting them to make sure they are connected and show they are charging, to mixed and inconsistent results.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 15, 2024
Thanks for sharing your experience with the Galaxy Buds3 Pro, Chase. Your feedback is greatly appreciated as we continue to make improvements. We love to see that you've enjoyed the sound on these buds. We see that you may be experiencing some challenges while trying to charge your Buds3 Pro. When charging your buds important to ensure that you are using Samsung verified chargers. Samsung accessories are designed to maximize battery life. Samsung does not recommend using any chargers other than Samsung chargers, especially chargers that are uncertified or counterfeit. These can hinder the charging of your device and may cause battery issues if used long-term. If you are using Samsung verified chargers, make sure that your buds case is free of any debris. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
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