Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,970 Reviews)
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Brian
from Boston
Verified Purchase:Yes
After eagerly awaiting the release of these earbuds, when I finally received them I was highly disappointed and returned them. I opened the box for the buds and attempted to change to a different size ear tip which caused the rubber to rip off. Known manufacturing issue for all of the new Pros that came out and it just shows the lack of testing that went into to this equipment. Really sad.
No, I would not recommend this to a friend.
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 31, 2024
Hello Brian, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the optimal and ideal fit of your earbuds are to your usage and enjoyment. We have provided a link to a video to help you with the steps to change out the eartips to the ones that best fit your ears. We have also provided a link to the Samsung Support Team to offer additional assistance or if you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Replacing the ear tips on your Galaxy Buds3 Pro for a perfect fit
https://www.youtube.com/watch?v=i3SBh9ySfgA
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Written by a customer while visiting Samsung US
Posted by: Cory T
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The sound is amazing. The fit and finish are good. Love being able to change tracks and volume with my voice. My only wish is that you could amplify the ambient sound a little more like I could on buds 2 pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Gabriel
from Puerto Rico
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound and quality. The price was great including those discounts.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful buds with a great price . Great design !!
on July 28, 2024
Posted by: Lindsay
from California
Expertise:Intermediate
Verified Purchase:Yes
I love these new pro buds 3 . The clarity is excellent. They fit perfectly in my ears without falling out . I highly recommend these pro 3 buds .
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: George
from Las Vegas
Expertise:Expert
Verified Purchase:Yes
The noise counseling On these Galaxy Buds3 Pro Is out of this world when you put them on You can hear nothing around you so The sound is great.I even tested the base , All you wanna be a little caution around you.
Can let some of the noise in
Can let some of the noise in
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Faulty earbud charging within a week
on July 28, 2024
Posted by: Stephanie
Expertise:Intermediate
Very disappointing to receive the Buds Pro 3 and a week after having them, the right earbud no longer charges.
Response from Samsung USBy Social Commerce, August 2, 2024
Hello Stephanie, thank you for sharing your thoughts with us about your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the battery and charging of your device. We have provided a link to the Samsung Support Team to help you with this matter. You can reach them through chat and work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Wind noise
on July 29, 2024
Posted by: Hpacura
[This review was collected as part of a promotion.] My buds 3 pro unfortunately are not as good as my buds 2 pro. Mainly the wind noise is substantially worse with the buds 3 pro. I use my buds when riding my bike and had to return the buds 3 pro for this issue. Galaxy AI worked well.
Value
1
Response from Samsung USBy Social Commerce, August 5, 2024
Hi there Hpacura, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We would love to help you troubleshoot the audio quality of your earbuds. We have provided a link to an article to help you with the ANC feature to ensure proper functionality. We have also provided a link to an article about wearing your earbuds to ensure the ideal seal to ensure the exterior sound is not coming through during your bike rides. Lastly, we have shared a link to the Samsung Support Team to offer additional assistance if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Samsung Community
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Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds I own!
on August 7, 2024
Posted by: MannyMI
First of all, a word of advice - READ the instructions and/or find a video on how to set up and use your Buds. These are terrific when configured properly. I am amazed at the sound, the bass, and the 360 does not disappoint. To activate the LEDs you need to pinch both Buds at the same time. These to me are more comfortable to wear than my Buds 2 Pro. I am glad I upgraded mine. One last thought, if you are mature or have hearing problems use the Adapt ambient sound option under Accessibility, you are welcome!
Written by a customer while visiting Samsung US