Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,970 Reviews)
Open Ratings Snapshot
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Terrible and will return them
on July 29, 2024
Posted by: JR V
from Somerville, MA
Expertise:Intermediate
Verified Purchase:Yes
I don't like the fit and I tried ALL of the tips? They're not loud either!
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 2, 2024
Hey there JR V, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the ideal fit of your earbuds is to you and we would love to help you troubleshoot this matter and see if you can achieve the fit you are seeking. We have provided a link to an article to help you troubleshoot this matter at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you'd like to discuss further with our experts. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
They don't charge
on August 3, 2024
Posted by: Alex
from Philadelphia, PA
Expertise:Expert
Verified Purchase:Yes
The headphones sometimes don't charge or take a long time to charge. Sometimes I check in the morning and one of the headphones is only 10% charged. And that's after a night on charge and in a charged case.
Response from Samsung USBy Social Commerce, August 13, 2024
Hey there Alex, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how important the battery life of your device is to you every day. We have provided a link to an article to help you with the features and intended functionality of your device battery. We have also provided a link to the Samsung Support Team if this experience continues to occur and you would like to discuss this matter further. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst of all created products
on August 5, 2024
Posted by: The sad consumer
from Usa
Expertise:Expert
Verified Purchase:Yes
The buds are the worst of all, really bad materials and bad sound. What a miss from samsung and disappointed for me as a consumer
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 14, 2024
Hey there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds3 Pro with us. We understand how valuable your earbuds are to you on a daily basis, and we would love nothing more than to help you with any experience you are having that may be causing frustration. We have provided a link to an article to help you troubleshoot the overall audio quality. We have also shared a link to the full device manual to help you adjust the equalizer setting to align to your listening preferences. Lastly, we have shared a link to the Samsung Support Team if you have additional questions or continue to experience anything out of the ordinary with your earbuds. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the money
on August 19, 2024
Posted by: AceTrnrCK
from Washington D.C.
Expertise:Intermediate
Battery life is about one hour. There is something very wrong with the battery lifespan. It lasts an hour at most. Additionally, the bluetooth does not maintain a stable connection. I would not recommend.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, August 23, 2024
Hey there AceTrnrCK, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We understand how important your earbuds are to you every day and we would be happy to help you troubleshoot any aspect that may be causing frustration. For the battery of your device, we have provided a link to an article to help you with the different features and settings that can extend the battery and help you ensure the battery lasts as intended. For the connection to your phone, we have provided links to two articles to help you troubleshoot the connection at your convenience. Lastly, we have shared a link to the Samsung Support Team if any of these experiences continue or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome sound
on August 21, 2024
Posted by: Samson
[This review was collected as part of a promotion.] Absolutely love these. I use them on conference calls at work, on my lunch time walks and with my samsung smart monitor at home. They also come with a case that has a clip on it so I take them with me everywhere.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Works great
on September 26, 2024
Posted by: Terry
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Works great need to get use to in ear plugs versus headphones.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Small posts doesn't stay in ear
on September 27, 2024
Posted by: Anonymous
from Los Angeles ca
Ugh. It's sad how much support was offered before the purchase then they send you off to India.
The headphones are smaller at the posts and fall 9ff when I walk even after changing runner thingies out. Then I was out of country when they came in. Bu the time I got to them I was 2 days too late for the return. Really?? Samsung has such good ratings but this product is a huge disappointment. It's like buying a beautiful pair of expensive gold earrings with posts that don't fit. Such a shame
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 7, 2024
Hi there La chona, we appreciate your feedback on your Samsung Galaxy Buds3 Pro. We understand how important the fit of your earbuds are to you every day. We have provided a link to an article to help you find the ideal fit, and recommend performing a fit test for any recommendations on the placement. We have lastly shared a link to the Samsung Support Team if this experience continues and you would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgraded from Bud2 Pro.
on October 3, 2024
Posted by: Stuart
Verified Purchase:Yes
Great sound. Great ANC. Trade jn program was very smooth
Written by a customer while visiting Samsung US
Showing 833-840 of 13969 results 
<< 1 ... 103 104 105 106 107 ... 1747 >>