Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,970 Reviews)
Open Ratings Snapshot
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Pretty buggy
on August 10, 2024
Posted by: Jeremy
from Michigan
Expertise:Intermediate
The sound is better than the previous version, but they seem to be very buggy currently. They often skip and pause without touching them. They also disconnect from my phone randomly (S22 Ultra). The noise canceling doesn't seem to be as good as the buds 2 pro, especially noticeable working with power tools that normally aren't extremely loud. They seem to be amplified, even if only noise canceling is turned on. I also miss the double tap earbud edge for volume adjustment. Hopefully all of that can be fixed with updates, but currently I'd recommend the 2 pros over these.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy Social Commerce, August 19, 2024
Hey there Jeremy, we appreciate you sharing your experience with your Samsung Galaxy Buds3 Pro. We would love to help you with the features that are not meeting your expectations. We have provided a link to a few articles to help you with the connection of your earbuds to your phone or other devices. We have shared an additional link to help you with the ANC setting specifically. Lastly, we have provided a link to the full device manual and the Samsung Support Team. The full manual can help you with the touch settings, and the Samsung Support Team can offer one on one assistance through chat if any of these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Connection issues with Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
Use Active noise canceling on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00087243/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice clean sound good base when playing music
on August 26, 2024
Posted by: Smitty
[This review was collected as part of a promotion.] The galaxy ai works seamlessly when recording audio to convert to notes
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Noise Cancellation and Best Voice Commands
on September 12, 2024
Posted by: Rahmi
Verified Purchase:Yes
I like how it synchronizes with my Z Fold6 and Watch Ultra and how fast it reacts to direct voice commands without having to go through Alexa/Bixby/Google, etc. I do not tap/double-tap/triple-tap, slide up/down, etc. anymore, which is very comfortable when jogging. Volume Up/Volume Down/Next Song/Previous Song are the only commands I need. I love it, working very smooth with my phone and watch.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good, but not great.
on September 13, 2024
Posted by: Vlad
from Orlando, FL
Expertise:Intermediate
Verified Purchase:Yes
All in all they're good. I love that custom sound carries with headphones. Meaning that once you tune your EQ, this setting will be applied on any device. The fit could have been better, though. I have small ear canals and the size of headphones feels bulky, pressuring from outside.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
2 out of 5
2
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad earbuds
on September 20, 2024
Posted by: Anonymous
from Oklahoma city
Expertise:Intermediate
Verified Purchase:Yes
They don't fit in the ear very well and they produce static noise when touched and at random time.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, September 20, 2024
Hi there Jose Solis, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how valuable your earbuds are to you for a range of activities every day. We have provided a link to an article to help you with the audio quality of your earbuds. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Works great in the airplanes.
on September 26, 2024
Posted by: Yeti Daddy
from Columbia, MD
Verified Purchase:Yes
Finally, Samsung made good ANC ear bud. Used it on a long flight. Great noise canceling and comfortable to wear. Call quality is great as well.
I would recommend this to a friend!
Features
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poor quality. Won't hold a charge.
on October 19, 2024
Posted by: Steven Bell
Verified Purchase:Yes
Right ear bud failed after one month. One take/hold a charge.
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Steven Bell, thank you for your feedback on your Samsung Galaxy Buds3 Pro. We completely understand how frustrating it is to have a brand new device that is not meeting your expectations and operating as intended. We have provided links to the Samsung Support Team and warranty information to help you work towards a resolution for this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Kings
on October 24, 2024
Posted by: Kings
Expertise:Expert
Verified Purchase:Yes
I love the fit, compared to the buds pro I had. Feels great that I don't have to keep re-adjusting. Sound quality is impeccable too.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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